Hip eCommerce

• Inbound Consignment Lead Management: Manage the Inbound Consignment Leads Pipeline effectively, ensuring a smooth journey for leads from showing initial interest to successful auction consignment. • Multi-Channel Lead Engagement: Engage with potential clients through email, text, and phone, providing guidance at each stage of the pipeline to facilitate progress through the funnel. • Lead Conversion: Utilize your persuasive communication skills to introduce leads to the benefits of our auction consignment service and the My Collection: Comic Scanner app. • Auction Estimates Assistance: Assist in providing auction estimates to leads and support the online auction process. • Marketing Support: Collaborate with the Marketing department to help promote auction events, aiming to improve visibility, reach, and auction results. • Resource Coordination: Assist in planning and managing resources to efficiently handle leads and coordinate auctions, engaging with clients as needed. • Auction Event Support: Help in organizing and managing auction events, ensuring they run smoothly and efficiently. • Customer Inquiry Response: Address and manage inbound inquiries from customers about consigned auction events, focusing on comic-related questions to maintain high customer satisfaction. • Comic Book Appreciation: Apply your growing knowledge of comic books to offer assistance, aiming to enhance the credibility and appeal of our service through informed discussions.

About Hip eCommerce We are avid collectors building the most efficient, specialized collectible communities on earth; where our vision is to know where every collectible is in the world, who has it, who wants it, and use technology to bring them together. Today, we operate three marketplaces, including HipComic, HipStamp, and HipPostcard. At HipComic we’re blazing a trail in the comic book industry with our advanced image recognition features for selling, as well as our My Collection app that lets you organize and track your collection with just one snap. We are a dynamic, fast-growing, VC-backed company that caters to collectors from all over the world. Our company is known for its vibrant culture and community, and we are committed to providing the best customer experience to our users. We’re also a worldwide, fully remote team, with a strong employee presence in the United States and the Philippines, and our employees are our strongest assets. This is a Remote position, open to candidates based in the Philippines. About the Position The Marketing Specialist is responsible for the creation, execution, and analysis of impactful email marketing campaigns as defined in the marketing content calendar while also supporting broader marketing initiatives. This person will curate highly optimized email campaigns by leveraging provided creative assets or existing marketing templates. If you are a proactive and results-driven marketer, perpetually seeking new optimizations for increased performance, then this is the position for you How You'll Spend Your Time: - 📩 Email Campaign Creation: Creation, testing, and deployment of all assigned and scheduled email communications, including, but not limited to: new listings, sales and promotions, brand marketing, auctions, etc. - 🗓 Email Production & Scheduling: Ensure timely execution of the email production schedule, as outlined in the content calendar. - 🖌 Design Adherence: Ensure all email communications and general marketing materials adhere to the company’s or sellers’ style guidelines. - 📊 Performance Analysis: Monitor, analyze, and report on the performance of email campaigns, leveraging insights to drive continuous improvements. - 🔍 A/B Testing & Optimization: Conduct regular A/B testing to enhance email performance and provide data-driven recommendations for improvement. - 🎨 Template & Asset Management: Utilize and update existing templates and assets to maintain brand consistency while innovating within set guidelines. - 🔍 Content Selection: Selecting items to feature in sales and promotions based on the company’s best practices, and by learning about collectible stamps, postcards, and comics - 📈 Trend Monitoring: Stay informed on the latest email marketing trends, tools, and technologies to ensure our campaigns remain cutting-edge. - 📋 Project Coordination: Manage the workflow and timelines for email campaigns and other assigned marketing projects, ensuring deadlines are met. - 🖥 Other Duties: Support the marketing team with various projects and tasks as assigned by the manager. Qualifications: - 🎓 You have 2+ years of experience in email marketing, with a strong understanding of digital marketing strategies. - 💌 Proficiency in email marketing platforms preferably Campaign Monitor. - ✉️ You understand email design best practices and eCommerce psychology. - 💻 You have a working knowledge of HTML/CSS for email design and troubleshooting. - 🎨 You have a solid understanding of design principles, including layout, typography, and color theory, with proficiency in design software (Adobe Creative Suite or Affinity Designer). - 📊 You have strong analytical skills with experience in data-driven decision-making and performance reporting. - 📈 You demonstrate the ability to manage multiple projects simultaneously with a keen attention to detail. - 🤝 You have excellent communication skills and the ability to collaborate effectively within a team environment. - 🛍 Familiarity with eCommerce and knowledge of collectibles (stamps, postcards, comics) is a plus. - 🔍 You have a proactive approach to problem-solving and a continuous drive for improvement. Don’t let impostor syndrome or a confidence gap stop you from applying. We encourage you to apply for this position even if you feel you do not meet all the requirements. Hip eCommerce is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Schedule Requirements: - Employees are expected to work Monday-Friday within standard operating hours of 7am-5pm Eastern Time Monday-Thursday, and 8am-12pm Eastern Time Friday.

• Engage directly with collectors, buyers, and general account holders through our help desk, emails, and occasional calls. • Assist in streamlining the onboarding experiences for new users and buyers. • Contribute to maintaining our help desk and knowledge articles. • Work closely with the Collector Success Manager to ensure high-end buyers feel like VIPs. • Collaborate effectively across departments to enhance customer satisfaction and feedback mechanisms. • Contribute to maintaining a secure and respectful environment for all users.