• Responsible for primary clinical support in assisting sales representatives to develop new sales opportunities. • Provide technical expertise, product demonstrations, patient care, installation and maintenance of company products. • Develop and maintain relationships with physicians and staff at assigned clinical sites. • Provide case support, including Operating Room/Procedure support. • Work with sales, marketing, and R & D personnel to communicate product information.

• Record from your own home studio • Provide 24 hour turn around on projects • Be able to record pickup lines as requested by clients • Master tracks prior to delivery

• Efficiently handle 80-100 inbound/outbound calls each day. • Master internal systems and tools (phone system, EHR, etc.). • Views and manages provider scheduling and communications. • Collects and manages patient information with respect and detail, in accordance with industry regulations (HIPAA, PHI, etc.). • Consults with patients to schedule and re-schedule appointments. • Actively listens to patients and effectively communicates, using empathy and concern, both verbal and written. • Escalates patient situations that require unique attention. • Achieves and surpasses individual monthly performance goals.

• Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders. • Maintain accurate, complete patient files, prepared for timely submission in line with project standards. • Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines. • Educate and coordinate with patients to facilitate a seamless enrolment process aligned with program procedures. • Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation. • Ensure patients receive their medications efficiently and without delay. • Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team. • Maintain and update electronic records related to patient data and quality assurance. • Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings. • Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs). • Perform administrative duties related to program operations and general office support. • Utilize Axios’ Patient Management System (PMS) exclusively for all program activities. • Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures. • Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs. • Promote awareness of escalation protocols for any deviations or non-compliance issues. • Support governance and operational monitoring activities across all Axios programs. • Perform additional duties as assigned by your line manager.