Leading dermatology provider in the Mid-Atlantic and Southeastern regions.
Patient Service Agent
Location
Florida + 5 moreAll locations: Florida | North Carolina | Maryland | Pennsylvania | Tennessee | Virginia
Posted
113 days ago
Salary
$18 - $20 / hour
Seniority
Junior
Job Description
Patient Service Agent
Anne Arundel Dermatology
• Efficiently handle 80-100 inbound/outbound calls each day. • Master internal systems and tools (phone system, EHR, etc.). • Views and manages provider scheduling and communications. • Collects and manages patient information with respect and detail, in accordance with industry regulations (HIPAA, PHI, etc.). • Consults with patients to schedule and re-schedule appointments. • Actively listens to patients and effectively communicates, using empathy and concern, both verbal and written. • Escalates patient situations that require unique attention. • Achieves and surpasses individual monthly performance goals.
Job Requirements
- 1-3 years of general customer database (CRM) experience.
- College education (completed degree or relevant coursework).
- 1-3 years of call center experience (preferred).
- Experience with making outbound sales/service calls (preferred).
- 1-5 years of experience within the healthcare industry (preferred).
- Bilingual preferred (Spanish).
Benefits
- Medical, dental, and vision insurance, effective the first day of the month following your start date.
- Short-term and long-term disability coverage, voluntary life insurance (for employees, spouses, and children), critical illness insurance, and hospital indemnity coverage, effective the first day of the month following hire.
- Company-paid basic life insurance and accidental death & dismemberment (AD&D) coverage.
- 80 hours of paid time off (PTO) and six paid federal holidays annually.
- Retirement savings plan.
- Employee discounts on cosmetic services and products.
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