• Support operational activities related to demand planning, inventory tracking, purchase orders, and sales performance reporting • Assist in pulling and maintaining weekly business reports, highlighting trends, risks, and opportunities • Help track promotional performance against expectations and support future shipment and forecasting plans • Work closely with Sales, Demand Planning, and Supply Chain teams to support forecasting, inventory planning, and order management • Maintain forecasts, pricing updates, and new item information within internal systems (training provided) • Participate in weekly calls with customer replenishment or planning teams to review recent results and updates • Coordinate order timing and availability with internal supply chain partners • Support trade spend tracking and ensure confirmed promotional plans are reflected in forecasting tools • Assist with customer presentations, business reviews, and recurring reporting (e.g., weekly and monthly updates) • Build working knowledge of the kitchen and floor care category, including products, consumers, and competitors • Help prepare monthly performance summaries and basic analysis of sales and operational metrics

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves overseeing the end-to-end operational management of our overseas BPO calling program, ensuring efficiency in insurance eligibility workflows. - Build and manage the overseas BPO program, including system setup and training materials. - Manage and refine processes for efficiency and compliance. - Lead daily operational management and coordination of teams. - Conduct quality assurance checks for agents and refine QA processes. - Oversee vendor performance, staffing, compliance, and financial controls. - Monitor production counts and proactively address service level risks. - Collaborate cross-functionally with product and engineering teams. Qualifications - Proven experience managing offshore teams in a high-volume operational environment. - Strong operational leadership skills in hiring, onboarding, and performance management. - Experience with BPO/EOR vendor relationships and compliance. - Hands-on experience with daily production oversight and metrics. - Ability to diagnose workflow constraints and enhance efficiencies. - Experience in quality assurance and structured feedback processes. - Strong analytical skills to utilize operational metrics and reports. Benefits - A great place to work with fantastic people. - A career in the healthcare technology industry with growth opportunities. - Competitive compensation package. - Excellent benefits including medical, dental, vision, 401K with company match, and paid parental leave. - Flexible work-life assistance programs. - Opportunities for community volunteering and professional development.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves overseeing the end-to-end operational management of our overseas BPO calling program, ensuring efficiency in insurance eligibility workflows. Your leadership will be critical as you manage hiring, onboarding, training, and vendor relationships, while maintaining high standards of quality assurance. - Build and manage the overseas BPO program, including system setup and training materials. - Manage and refine processes for efficiency and compliance. - Lead daily operational management and coordination of teams. - Conduct quality assurance checks for agents and refine QA processes. - Oversee vendor performance, staffing, compliance, and financial controls. - Monitor production counts and proactively address service level risks. - Collaborate cross-functionally with product and engineering teams. Qualifications - Proven experience managing offshore teams in a high-volume operational environment. - Strong operational leadership skills in hiring, onboarding, and performance management. - Experience with BPO/EOR vendor relationships and compliance. - Hands-on experience with daily production oversight and metrics. - Ability to diagnose workflow constraints and enhance efficiencies. - Experience in quality assurance and structured feedback processes. - Strong analytical skills to utilize operational metrics and reports. Benefits - A great place to work with fantastic people. - A career in the healthcare technology industry with growth opportunities. - Competitive compensation package. - Excellent benefits including medical, dental, vision, 401K with company match, and paid parental leave. - Flexible work-life assistance programs. - Opportunities for community volunteering and professional development.

• Ensure structure, transparency, and operational discipline across the commercial organization. • Own the CRM as the single source of truth, maintain a reliable deal pipeline, and ensure that transactions are properly documented and execution-ready. • Coordinate the operational processes that allow deals to move smoothly from opportunity to completion by working closely with Sales, Finance, and external partners. • Bring clarity, structure, and accountability to commercial workflows to enable efficient sales operations.