Role Description Frontera is hiring a GTM Systems Lead to own and operate the commercial technology stack that powers our Sales organization. This is not a narrow ticket taking a CRM role. It is a high impact commercial operations role responsible for: - CRM administration - Lifecycle configuration - Routing logic - Data integrity - Automation - Reporting clarity across both B2B and Direct to Parent motions Success in this role means combining strong technical system ownership with operational discipline and a practical understanding of how sales teams actually work. You will reduce friction, eliminate ambiguity, and maintain systems that allow our commercial teams to move faster with confidence. What You’ll Own - CRM Administration & Lifecycle Configuration - Administer and maintain our CRM including objects, fields, validation rules, workflows, permissions, and reporting structures - Configure and maintain lifecycle models across: Enterprise B2B pipeline, Partner and referral driven opportunities, and Direct to parent enrollment journeys - Define and enforce stage criteria to reduce pipeline stalling and ambiguity - Maintain routing logic that supports clear ownership across SDRs, AEs, Partnerships, and CS teams - Modern GTM Stack Management - Administer and integrate systems across a modern AI native GTM stack including: - CRM platform (Hubspot; Salesforce) - Clay for enrichment, outbound intelligence, and workflow automation - Sales engagement platforms - Marketing automation systems - Call intelligence tools - Data enrichment providers - Attribution and analytics platforms - Ensure clean data flow between systems and eliminate manual reconciliation - Maintain documentation of system architecture and integrations - Pipeline Integrity & Attribution - Maintain accurate lead source and channel attribution across inbound, outbound, partner, and community channels - Ensure marketing to sales handoffs are measurable and clean - Identify and resolve lifecycle and attribution errors that distort reporting - Support clear funnel visibility across both B2B and Direct to Parent motions - Forecasting & Commercial Visibility - Build and maintain dashboards for: - Pipeline health and velocity - Conversion rates across enterprise and Direct to Parent funnels - Partner sourced contribution - Forecast accuracy - Reduce spreadsheet dependency across leadership - Support forecasting models and quota visibility - Automation & Sales Productivity - Build automation that reduces manual data entry and hygiene burden - Implement validation guardrails to improve data integrity - Streamline handoffs between Marketing, SDR, AE, Partnerships, and Enrollment - Support outbound automation logic and enrichment workflows within Clay - Document workflows to support onboarding and scale - Cross Functional Partnership - Partner closely with: - Leadership team - Growth and Marketing - Sales and Customer Success - Partnerships - Product Qualifications - 5 to 8+ years in Sales Operations, RevOps, GTM Systems, or Commercial Operations - Hands on CRM administration experience and sales automation systems - Experience managing modern GTM stacks including tools such as Clay - Strong understanding of lifecycle modeling and pipeline management - Experience building automation and routing logic - Comfort working directly with sales teams and improving rep productivity - Experience building forecasting infrastructure - Strong analytical skills and attention to detail Requirements - Experience in healthcare or other regulated industries - Experience supporting multi motion environments including B2B, D2C, and B2B2C - Experience working in high growth or AI native environments Benefits - All full-time employee benefits include a stake in shared success through stock options - Health benefits - 401(k) plan - 4 weeks of PTO per year Company Description Frontera exists to close the care gap: every child, no matter where they live, should be able to access effective behavioral healthcare.

• Ensure structure, transparency, and operational discipline across the commercial organization. • Own the CRM as the single source of truth, maintain a reliable deal pipeline, and ensure that transactions are properly documented and execution-ready. • Coordinate the operational processes that allow deals to move smoothly from opportunity to completion. • Bring clarity, structure, and accountability to commercial workflows, enabling the Sales team to operate efficiently and reliably. • Structure and coordinate the commercial logistics workflow for finalized transactions. Define clear handover criteria, documentation requirements, and responsibilities prior to execution. • Act as the coordination interface between Sales, external logistics partners, and Finance to ensure smooth transaction completion and accountability. • Identify operational inefficiencies and recurring friction points, and implement structured improvements that increase clarity, ownership, and reliable execution across Sales.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves overseeing the end-to-end operational management of our overseas BPO calling program, ensuring efficiency in insurance eligibility workflows. Your leadership will be critical as you manage hiring, onboarding, training, and vendor relationships, while maintaining high standards of quality assurance. This role presents a unique opportunity to contribute significantly to our operational success, requiring you to innovate and improve processes to meet evolving business needs. - Build and manage the overseas BPO program, including system setup and training materials. - Manage and refine processes for efficiency and compliance. - Lead daily operational management and coordination of teams. - Conduct quality assurance checks for agents and refine QA processes. - Oversee vendor performance, staffing, compliance, and financial controls. - Monitor production counts and proactively address service level risks. - Collaborate cross-functionally with product and engineering teams. Qualifications - Proven experience managing offshore teams in a high-volume operational environment. - Strong operational leadership skills in hiring, onboarding, and performance management. - Experience with BPO/EOR vendor relationships and compliance. - Hands-on experience with daily production oversight and metrics. - Ability to diagnose workflow constraints and enhance efficiencies. - Experience in quality assurance and structured feedback processes. - Strong analytical skills to utilize operational metrics and reports. Benefits - A great place to work with fantastic people. - A career in the healthcare technology industry with growth opportunities. - Competitive compensation package. - Excellent benefits including medical, dental, vision, 401K with company match, and paid parental leave. - Flexible work-life assistance programs. - Opportunities for community volunteering and professional development.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves overseeing the end-to-end operational management of our overseas BPO calling program, ensuring efficiency in insurance eligibility workflows. - Build and manage the overseas BPO program, including system setup and training materials. - Manage and refine processes for efficiency and compliance. - Lead daily operational management and coordination of teams. - Conduct quality assurance checks for agents and refine QA processes. - Oversee vendor performance, staffing, compliance, and financial controls. - Monitor production counts and proactively address service level risks. - Collaborate cross-functionally with product and engineering teams. Qualifications - Proven experience managing offshore teams in a high-volume operational environment. - Strong operational leadership skills in hiring, onboarding, and performance management. - Experience with BPO/EOR vendor relationships and compliance. - Hands-on experience with daily production oversight and metrics. - Ability to diagnose workflow constraints and enhance efficiencies. - Experience in quality assurance and structured feedback processes. - Strong analytical skills to utilize operational metrics and reports. Benefits - A great place to work with fantastic people. - A career in the healthcare technology industry with growth opportunities. - Competitive compensation package. - Excellent benefits including medical, dental, vision, 401K with company match, and paid parental leave. - Flexible work-life assistance programs. - Opportunities for community volunteering and professional development.