Job Description: - Before you apply, please note: - - This is a full-time role open to remote or hybrid candidates in eligible U.S. states (AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI). No visa sponsorship is available for this position.  PDQ is seeking an experienced Systems Administrator who knows Windows and macOS in the real world: troubleshooting, packaging, logs, MDM, and the messy edge cases that show up in production. You’ll join the Solutions team supporting PDQ Connect, our cloud-based, agent-driven endpoint management platform, as we expand macOS capabilities. You’ll also support SimpleMDM, our Apple MDM product for macOS and iOS device management. This role provides technical support for other sysadmins and IT departments. You will:  - Own customer issues  - Debug deployments and inventory/scanning problems  - Reproduce and escalate product bugs with excellent technical detail  - Improve docs and knowledge articles  - Provide feedback to Product and Engineering based on customer reality  Support is primarily email-based, with some live chat. From time to time we may provide outbound phone & remote support.  While this is not a Sales role, you may be the first contact that trial users have with PDQ, so we will be looking for sysadmins who know how to treat a customer right. You will test new features, provide product feedback, reproduce bugs, and support real-world IT environments with all their quirks and inconsistencies. You will be solving hard problems with other people like you: system administrators with real-world experience. Most of our support is conducted via email, with some live meetings via chat or phone. What you'll be doing: - Ticket ownership and technical investigation from start to finish - - Troubleshoot macOS endpoint issues across diverse environments (SMB, enterprise, education, MSP, government)  - - Diagnose scanning/inventory failures, deployment failures, remote access issues, connectivity/credential problems, and environmental constraints  - Primary focus: PDQ Connect (macOS): - - PDQ Connect Agent (macOS) - - PDQ Connect/ISL Remote Desktop apps (agent and viewer) (macOS) - - PDQ package library and user-created custom packages (macOS) - Secondary product focus: SimpleMDM - - Write and maintain internal docs and customer-facing help center articles. - - Capture and prioritize customer feedback and feature requests  - - Investigate faults in PDQ Connect’s scanning/inventory capabilities, as well as its application and command deployment. Troubleshoot connectivity issues, credential problems, and environmental issues across customer networks. - - Collaborate with Engineering, Product, and Strategy on quality and usability improvements  We're looking for people who have: Must Have: - 3+ years system administration in macOS and Windows environments - Strong macOS troubleshooting skills, including command line troubleshooting and reading/interpreting macOS and application logs  - Experience with Apple MDM (e.g., SimpleMDM, Jamf, Mosyle, Iru/Kandji, Intune). - Experience with Windows OS and application deployment, patch management, and troubleshooting - Experience with endpoint management tools like PDQ Deploy, PDQ Connect, Intune, SCCM, Kaseya, or similar - Proven ability to configure, troubleshoot, and support software deployments in messy end-user environments. - Working understanding of endpoint and platform security best practices - Exposure to vulnerability or remediation tools (Defender, Nessus, Tenable, etc.) Nice to Have: - Experience with scripting, e.g. bash, zsh, AppleScript, PowerShell (Windows), Python - Experience with management of Apple operating systems beyond macOS - Experience with cloud-based identity providers (IdPs) such as Okta, Entra ID, Google Workspace, as well as web app auth protocols (SSO, OIDC) - Basic REST API troubleshooting (using curl, Postman, etc.)   Tools we use: - Zendesk - Microsoft 365 - Slack - Notion - Linear PDQ Perks & Benefits: PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including: - 4-Day Work Week - Equity - Managers who champion professional development - 100% Premium Coverage for medical, dental and vision for you and your dependents - 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance - Company Match of the first 6% of your employee deferrals - Flexible Paid Time Off Policy that treats you like the adult that you are - Health Savings Account (HSA) and wellness incentives - Quarterly Company Values Award (team member nominated) Interview Process - Homework Assignment: After applying, you’ll receive a short technical exercise based on PDQ Connect. It’s designed to take under 45 minutes and evaluate your troubleshooting and technical clarity. - Preliminary Interview: If your assignment passes, you’ll meet with us for a brief interview covering HR eligibility and foundational knowledge. - Cultural & Technical Interviews: Two back-to-back interviews: one assessing culture, values, and team alignment, and one deep technical discussion led by Solutions Engineers. PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com. The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Customer Solution Architect, you will work with customers and internal teams to understand business challenges and root-cause issues. You will craft scalable, flexible, and resilient integrated solutions that empower our customers and accelerate time to value/ ROI and operational efficiency. - Attentively listen to customers and leverage strong analysis/critical thinking capabilities to get to the root of a problem; take direct ownership of resolution, follow up/follow-through - Comfortably navigate complex organizations, and communicate and present to a wide range of customer constituencies from leasing staff to the C-Suite, adjusting the message to fit the audience - Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations and advise multifamily owners and operators on solution and operational best practices - Independently set and manage customer expectations that enhance the customer experience and mitigate potential risk - Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation that create visibility and efficiency gains for customers and RealPage - Work cooperatively with others across the organization to achieve shared objectives Qualifications - Customer-facing professional fluent with multifamily real estate technologies with a minimum of 3-4 years of experience in account management/support, product management/development, end-user communication - Bachelor’s degree with a focus on Business, Marketing, Real Estate, or equivalent experience - Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI - Strong understanding of property management is required at both the corporate and property level - Ability to navigate people and data to find answers; strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally - Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners - Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint) and Customer Relationship Management (CRM) software such as Salesforce Requirements - Prior experience with RealPage products, including RealPage OneSite Leasing and Rents and/or Insurance products is strongly preferred - 2-3 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations - Project management experience/ability to lead business discovery workshops - Technical writing acumen and ability to author custom statements of work - Understanding of development life cycle, SQL queries, and ability to architect complex technical solutions - Experience planning, managing, and performing integration design, testing, and deployment Benefits - Health, dental, and vision insurance - Retirement savings plan with company match - Paid time off and holidays - Professional development opportunities - Performance-based bonus based on position Pay Range USD $70,700.00 - USD $120,300.00 /Yr.

• Serve as the technical quarterback of the sales cycle, driving strategy, execution, and technical validation from first discovery to close. • Partner closely with Account Executives to engage Fortune 100 enterprises and high-growth innovators to solve complex identity and secrets management challenges. • Clearly articulate and demonstrate how Akeyless transforms security operations- simplifying secrets management, eliminating vault sprawl, enabling Zero-Knowledge protection. • Translate business pain into technical solutions, lead architectural discussions, run proof-of-value engagements. • Act as a bridge between the field and our Product/R&D teams, advocating for new features based on market feedback. • Lead the technical response for RFIs/RFPs and navigate complex security/compliance audits with prospective CISOs.

Job Details: Job Description: Job Description Our Mission: Cloud-only AI is hitting real limits—cost, latency, privacy, and scale. We’re building the next generation of Hybrid Collaboration AI systems, where local AI and cloud AI collaborate as one. This role is about defining how AI workloads are intelligently planned, routed, and executed across environments. If you want to shape the architecture that moves AI beyond cloud-only constraints, this role sits right at the center. Responsibilities will include but are not limited to: - Build the hybrid AI collaboration layer connecting local AI and cloud AI. - Design dynamic orchestration for planning, routing, and execution. - Optimize AI workflows for latency, cost, privacy, and reliability. - Enable agent-based systems with local planning and hybrid execution. - Partner with product, systems, and runtime teams to ship production-ready platforms. - Engage with industry-leading AI providers for co-engineering. - Works with internal engineering teams and external partners, customers, and ISVs to deliver optimized AI solutions using Intel products with the goal of driving adoption of Intel products. - Researches technical trends and utilizes deep domain and market segment expertise to prototype solutions and develop AI software to enable hybrid collaboration AI - Optimizes performance of AI models through deep knowledge and expertise of AI frameworks, algorithms, models, and related hardware. - Researches, develops, and adjusts new or existing AI models, code, parameters, and/or quantization to address issues and modify operations to enhance hybrid performance. - Partners with AI algorithm and framework engineers as needed to optimize endtoend AI models to Intel hardware features. - Serves as a trusted technical advisor and provides technical enabling. - Partners with Intel software and hardware product development teams to accelerate and optimize future products in AI and HPC domains by leading application preenabling and product hardening. - Delivers competitive and differentiated benchmark collateral and identify and drive key workloads into product requirements and architect innovative projection methodologies and tools. Qualifications: You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Minimum Qualifications: - Master’s degree in Robotics, Mechanical Engineering, Computer Science, or a related STEM field. - Minimum of 2 years of hands-on experience as a Software Engineer working in machine learning Preferred Qualifications: - Deep expertise in GenAI algorithms, solution architecture, and performance tuning. - Proven experience building custom AI tools, agents, or apps for real-world use cases. - Strong Python or C++ skills. - Problem-solving skills with a results-driven, customer-focused mindset. - Familiarity with client AI tools, cross-platform agents, or plugin ecosystems. - Agent orchestration, task routing, or scheduling systems. - Experience with RAG pipelines, vector databases (e.g.,FAISS, Chroma), and embedding techniques. - Experience optimizing GenAI workloads for edge devices using xPU accelerators.X - Experience with local LLMs (e.g., Mistral, Llama) or fine-tuning open-source models. - Experience in customer/partner support for GenAI workflow design and deployment. - Experience with frameworks such as LangChain, LlamaIndex, AutoGen, HuggingFace, and other APIs. - Experience in UX/UI or prompt engineering to improve human-AI interaction. Job Type: Experienced Hire Shift: Shift 1 (United States of America) Primary Location: Virtual US Additional Locations: Business group: The Client Computing Group (CCG) is responsible for driving business strategy and product development for Intel's PC products and platforms, spanning form factors such as notebooks, desktops, 2 in 1s, all in ones. Working with our partners across the industry, we intend to deliver purposeful computing experiences that unlock people's potential - allowing each person use our products to focus, create and connect in ways that matter most to them. Posting Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Position of Trust N/A Benefits We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock bonuses, and benefit programs which include health, retirement, and vacation. Find out more about the benefits of working at Intel. Annual Salary Range for jobs which could be performed in the US: $223,470.00-315,490.00 USD The range displayed on this job posting reflects the minimum and maximum target compensation for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific compensation range for your preferred location during the hiring process. Work Model for this Role This role is available as a fully home-based and generally would require you to attend Intel sites only occasionally based on business need. However, you must live and work from the country specified in the job posting, in which Intel has a legal presence. Due to legal regulations, remote work from any other country is unfortunately not permitted. * Job posting details (such as work model, location or time type) are subject to change.The application window for this job posting is expected to end by 03/12/2026 * ADDITIONAL INFORMATION: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medical examination fees, or any other charges as a condition of employment. If you are asked to pay any fees during our hiring process, please report this immediately to your recruiter.