Location: Maryland Remote, United States of America Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Remote- Maryland Thales is hiring an experience Senior ServiceNow Developer who will lead improvement initiatives related to both internal and external customer interactions with Client Services tools, including third-party customer relationship management (ServiceNow) software, telephony infrastructure, and integrations with other internal and external software. The role involves developing and presenting technical architectures and approaches to address complex problems, ensuring solutions are implemented efficiently and require minimal maintenance. The candidate will identify opportunities for collaboration with internal and external parties to support business objectives and the tools roadmap. Additionally, they will serve as a liaison to internal IT and external partners, handle escalated customer questions from internal stakeholders. The candidate will also review and approve proposed solutions from other developers, offering recommendations based on their extensive experience with ServiceNow. Key Areas of Responsibility - Configure ServiceNow to meet the requirement(s) defined by business at regularly scheduled intervals (i.e., weekly, monthly) - Build workflow diagrams and architectural specifications that detail the proposed solution(s) to proposed improvements in ServiceNow - Pro-actively identify opportunities and propose solutions to create a better customer (internal or external) experience from interactions with customers or internal team members - Work closely with project leads, developers, and the scrum master to analyze complex issues incorporating multi-faceted use cases and factors and provide recommendations for architectures to meet the business need(s) - Pro-actively identifying issues that may introduce or exacerbate current/known customer issues in the Support Portal - Participate in the scheduling, execution, and management of upgrading tools including 3rd party customer relationship management system (i.e., ServiceNow) Minimum Qualifications - Bachelor’s degree in Computer Science , another relevant field of study, or equivalent work experience - 4+ Years development in ServiceNow or equivalent experience in another CRM tool - 2+ years development experience with API and Web Services and Databases (e.g., Oracle) in an operational or development capacity - 6+ years of experience within an IT organization in a product support or development capacity - Familiarity with AJAX, AngularJS, Jelly Scripting, MID server setup, and web service integrations using REST, SOAP, etc. - Experience in website administration, including managing domain registration, certifications, and related configuration tasks Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you. Why Join Us? Say HI and learn more about working at Thales click here #LI-MM1 #LI-Remote This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance Act), and local ordinances (San Francisco Fair Chance Ordinance, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and Los Angeles County’s Fair Chance Ordinance for Employers). We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com. The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash (TTC) 92,676.00 - 169,189.00 USD Annual This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law. (For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point) Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: •Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance •Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period •Company paid holidays and Paid Time Off •Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

• Formación inicial en la plataforma ServiceNow, incluyendo módulos clave como ITSM, ITOM, CSM y Flow Designer. • Desarrollo de aplicaciones personalizadas dentro de ServiceNow usando JavaScript, Glide APIs, UI Policies, Client Scripts y Business Rules. • Participación en la configuración y mantenimiento de catálogos de servicios, flujos de trabajo y automatizaciones. • Apoyo en tareas de análisis funcional, ayudando a convertir requisitos del cliente en soluciones técnicas. • Resolución de incidencias y ejecución de pequeñas evoluciones bajo supervisión de un consultor senior. • Trabajo en metodologías ágiles (Scrum/Kanban): asistencia a dailies, refinamientos, retrospectivas, etc. • Documentación de desarrollos, configuraciones y procedimientos. • Colaboración con equipos multidisciplinares (desarrollo, funcional, QA) en proyectos reales para clientes multinacionales.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves leading ServiceNow projects and collaborating with various stakeholders to ensure successful implementation and administration of ServiceNow applications. - Leading ServiceNow projects, including interacting with clients and users to identify and translate functional requirements - Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications - Translating complex business requirements into technical designs and solutions using ServiceNow - Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes - Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts - Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications - Staying current with ServiceNow products, features, and industry trends to drive innovation - Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations - Building functional work products such as process maps, design documents, and communications - Supporting functional product testing and training activities - Creating technical and functional documentation for ServiceNow solutions Qualifications - Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance - A Minimum of FOUR (4) years of ServiceNow or similar technology implementation experience - A bachelor’s degree is required - Agile, SCRUM, or SAFe certifications - Experience with Software Development Lifecycle methodologies, deliverables, and controls - Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps - Well-rounded technology consulting experience desired, including the ability to define requirements, lead client meetings, facilitate UAT, and conduct training - Experience working in an Agile environment - Ability to self-direct, prioritize, and manage multiple tasks and demands Requirements - Candidates with an Active "SECRET" or higher-level clearance are preferred - One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD) - Excellent verbal and written communication skills - Strong analytical, problem-solving skills - Ability to work effectively in a team environment - Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels - Heightened attention to detail - Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau - Hands-on experience configuring ServiceNow solutions - General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment Benefits - Medical, Rx, Dental & Vision Insurance - Personal and Family Sick Time & Company Paid Holidays - Position may be eligible for a discretionary variable incentive bonus - Parental Leave and Adoption Assistance - 401(k) Retirement Plan - Basic Life & Supplemental Life - Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts - Short-Term & Long-Term Disability - Student Loan PayDown - Tuition Reimbursement, Personal Development & Learning Opportunities - Skills Development & Certifications - Employee Referral Program - Corporate Sponsored Events & Community Outreach - Emergency Back-Up Childcare Program - Mobility Stipend

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The ServiceNow Risk Products Owner leads the development, configuration, integration, and operational support of ServiceNow IRM (Integrated Risk Management), GRC (Governance, Risk & Compliance), and TPRM (Third‑Party Risk Management) modules. Partnering closely with Risk, Compliance, Security, IT Operations, and business stakeholders, this role delivers scalable, automated, and compliant ServiceNow solutions that advance enterprise risk management and service delivery objectives. The ideal candidate is a hands‑on ServiceNow developer with deep platform expertise, a record of implementing risk‑centric workflows, and a passion for automation, data quality, and continuous improvement. - Collaborate with Risk and business stakeholders to refine and prioritize new demand. - Own the backlog and oversee the full development lifecycle for user stories—from definition to release. - Guide developers on platform standards and leading coding practices to ensure quality and maintainability. - Stay current on ServiceNow release features; assess impact and review enablement plans with stakeholders. - Triage, investigate, and resolve issues in alignment with enterprise SLAs, driving root‑cause fixes and continuous improvement. Qualifications - 7+ years of relevant experience demonstrating the following: - Proven experience as a Product Owner/Product Manager for ServiceNow IRM and/or TPRM, owning vision, roadmap, and backlog end‑to‑end for a mission‑critical domain. - Strong functional knowledge of ServiceNow IRM (Risk Management, Policy & Compliance, Issues Management, Audit Management) and Third‑Party Risk workflows. - Hands‑on ability to translate risk, compliance, audit, security, and vendor risk requirements into epics, features, and user stories, aligned to out‑of‑the‑box capabilities and guardrails. - Close partnership with ServiceNow developers/architects on configuration decisions while maintaining a product (not project) mindset. - Familiarity with regulatory/risk frameworks that drive IRM/TPRM implementations (e.g., SOX, SOC, HIPAA, GDPR, operational resilience, vendor cybersecurity risk). Preferred Qualifications - ServiceNow CSA and/or ServiceNow Certified Implementation Specialist – IRM or TPRM - Experience supporting highly regulated environments (healthcare, financial services, insurance, or large enterprise risk programs) - Micro‑certifications in ServiceNow AI, ITSM, ITOM, CMDB, or related disciplines Education - Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience). Pay Range The typical pay range for this role is: $118,450.00 - $260,590.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Benefits - Affordable medical plan options - 401(k) plan (including matching company contributions) - Employee stock purchase plan - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.