This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Sun strong is searching for a Digital Product Manager to lead an agile team responsible for building and optimizing software that powers Sunstrong’s Customer Operations ecosystem. The Digital Product Manager will partner closely with technology and operations to design and deliver tools that enable core customer support functions, including: - IVR optimization - Billing platforms - Customer communication workflows - Agentforce enhancements - Inbound/outbound campaign management - Contact center operations The ideal candidate will have a strong background in customer operations technology, billing systems, data management, and customer communication strategies. Experience supporting or deploying solutions related to: - Call routing - Collections workflows - CRM/contact center integrations - Agent desktop tools The role requires comfort working in a data-driven environment, including the ability to perform hands-on data analysis to drive prioritization and improve customer experience outcomes. The Digital Product Manager will define the vision and roadmap for the Customer Operations software team. This individual will engage directly with operations teams, call center agents, and customer experience stakeholders to: - Understand pain points - Translate business needs into actionable product requirements - Assess the business value and impact of new features across customer touchpoints Qualifications - Bachelor's degree or equivalent - 4+ years related business experience - 2+ years experience as a product owner or manager - 2+ years experience with supporting/facilitating projects for cloud-based technology - 2+ years experience with agile - Thorough understanding of Product Life Cycle management controls Requirements - Strong background in Salesforce Service Cloud - Experience modernizing customer service operations (queue-based → Skills-based OmniChannel routing, Agentforce bots) - Familiarity with OmniChannel, IVR routing, email-to-case, and AWS environments - Familiarity with CRM models in complex enterprise environments - Experience with Salesforce Data 360 - Strong data analysis skills, including experience with SQL and Python - Strong statistical background - Familiarity with AI-assisted development platforms like Cursor Company Description

• Develop and implement strategies to enhance player conversion, retention, and reactivation, maximizing player lifetime value across the brand portfolio • Own and manage the roadmap for Casino and Player Engagement products, including Promotion tools, Bonus engine, Automation products, and Gamification products, ensuring alignment with stakeholders • Collaborate with Product Owners and key stakeholders to prioritize tasks, define epics and user stories, and focus on delivering the highest-value features • Maintain a transparent and well-communicated product backlog, ensuring clarity and alignment across teams • Work closely with development teams to translate product requirements into detailed user stories with clear acceptance criteria • Establish and oversee development goals, ensuring continuous improvement in team capabilities over time • Lead agile product development processes, including backlog grooming, sprint planning, and product releases • Conduct ongoing market research and competitive analysis to identify trends, opportunities, and innovative tools that enhance automation throughout the player journey • Monitor and analyze the effectiveness of Player Engagement and Casino products, leveraging customer data to identify trends and areas for optimization • Own and report on key performance indicators (KPIs) related to Conversion, Retention, Reactivation, and Bonuses, providing actionable insights for continuous improvement

About the Job We’re looking for a Principal PM, Identity to own and scale our account-linking and authentication infrastructure, powering secure connections between user wallets, exchanges, and financial accounts. This includes the end-to-end systems that enable permissioned access, credential verification, data sharing, and the trust and risk tooling that underpins our entire connectivity layer. You will own the strategy, roadmap, and execution for our core Auth product area, working at the intersection of product, engineering, compliance, security, and partner operations. You will be responsible for ensuring our authentication and linking systems are reliable, secure, developer-friendly, and optimized for conversion across geographies and partner types. This is a high-impact role where you will shape a critical piece of infrastructure that enables seamless onboarding, unlocks new integrations, and supports global expansion of our crypto and stablecoin platform. This is a fully remote position, strongly preferred to be in a timezone +/- 3 hours of east coast time (US). Responsibilities - Drive and own the Auth product roadmap based on market trends, customer feedback, and business objectives. - Participate in all stages of the product life cycle, from conception through launch, and ensure continuous delivery of valuable solutions to our customers. - Develop and communicate a clear product vision and strategy that aligns with zerohash’s goals. - Conduct market research and competitive analysis to identify trends and opportunities. - Gather and analyze customer/product feedback to inform product decisions. - Stay up-to-date with industry developments and emerging technologies. - Work closely with engineering, design, marketing, and sales teams to deliver high-quality products. - Facilitate cross-functional meetings and workshops to drive product development. - Set and track key performance metrics to measure product success. - Write technical documentation, both internally and externally-facing. - Analyze product performance and identify areas for improvement. - Implement data-driven decision-making processes. Requirements - Minimum of 7+ years experience in Product Management. - Strong background with building products, API’s, and tooling for an open-banking like product - Strong background in payments and identity-related products, with a deep understanding of the challenges and opportunities in these sectors. - Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management. - Ability to understand and discuss technical concepts with engineering teams. - Excellent written and verbal communication skills, with the ability to distill complex ideas into clear, concise, and actionable tasks. - Demonstrated expertise in project management methodologies and tools, particularly Jira. - Strong analytical and problem-solving skills – you can write SQL queries and analyze data effectively. - Experience with testing/integrating to/interpreting APIs. - Open banking experience. Preferred - Experience in building crypto or stablecoins products - Experience with building consumer-facing fintech ap Benefits - Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only) - Vision & Dental Insurance (U.S. only) - Chance to earn equity - Maternity & Paternity leave (after 6 months) - WeWork All Access Membership - WFH Yearly Stipend - L&D Yearly Stipend (after 6 months) About zerohash zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets without having to build or manage complex blockchain infrastructure on their own. The zerohash platform supports three core pillars: Trade, Transact, and Tokenize. Through a single integration, customers can launch regulated crypto buy, sell, and custody services; enable 24/7 stablecoin-based funding, payouts, and settlement; and issue and manage tokenized assets with built-in compliance, risk controls, and reporting. By abstracting away technical, regulatory, and operational complexity, zerohash allows partners to treat digital assets as just another financial primitive: fast, programmable, and global. zerohash is trusted by some of the world’s most recognized financial and consumer brands, including Interactive Brokers, Morgan Stanley, Stripe, Franklin Templeton, BlackRock, DraftKings, Gusto, Worldpay, Kalshi, One Pay, among others. Today, zero infrastructure supports millions of end users across brokerage, wealth, payments, and marketplace platforms globally. The company is deeply regulated and compliance-first, operating across the U.S. and internationally with licenses and approvals that allow partners to enter crypto and stablecoins with confidence. zerohash has become a trusted partner for enterprises seeking to modernize financial products while meeting the highest standards for security, risk management, and regulatory oversight. To date, zerohash has raised over $280 million in funding from a mix of leading venture firms and strategic investors, including Morgan Stanley, Interactive Brokers, SoFi, Point72 Ventures, Bain Capital Crypto, Lightspeed Venture Partners, and more. zerohash has been featured in top-tier media outlets such as Bloomberg, CNBC, The Wall Street Journal, Financial Times, Reuters, Forbes, and CoinDesk, and its leadership team regularly contributes to global conversations on the future of payments, investing, and financial infrastructure. At zerohash, we're building the infrastructure that makes digital money work securely, compliantly, and at global scale. The zerohash Culture All zerohash employees are guided by the following characteristics and core principles: - Independence/Ownership - An ability to work autonomously. Join zerohash, pitch ideas, and shape the work you do. - Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and ​make a difference every day. - Collaborative - A good attitude and respect for others. We’re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”. - Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same. - Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you. - Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure. - Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa. - Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset. Follow us Twitter LinkedIn Youtube For candidates based in Colorado, please contact colorado-wages @zerohash.com to request compensation and benefits information regarding a particular role(s). Please include with your email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in. **We’ve recently seen an increase in individuals impersonating zerohash recruiters to target job seekers. Please stay vigilant and keep the following in mind to ensure you are communicating with the real zerohash team: - Verified Emails Only: Official outreach will only come from a @zerohash.com email address. - No Messaging Apps: We will never contact you via unsolicited text messages, WhatsApp, or Telegram. - Official Applications: Only apply directly through our careers webpage (zerohash.com/careers) or zero-hash.breezy.hr. See something suspicious? If you want to verify an interview request or report a fake job posting or suspicious communication, please contact us immediately at talent @zerohash.com. This email is for fraud reports only. Candidate application inquiries will not be responded to.

• Translate the business strategy into product strategy and vision while working closely with Corporate Development to support buy and partner paths. • Own and drive product roadmap, defining and planning releases, and driving on-time delivery. • Build product-level revenue and booking forecasts, manage product profitability, and drive commercial success by leveraging key tools and data assets for analysis. • Exhibit strong market knowledge surrounding your industry and product to drive insights about regulations, competition, industry-shifts into the pricing, packaging, and positioning of your products. • Lead product development, strategy, and design from concept to design to development to market launch. • Develop new products and features by conducting market research, generating product requirements, developing marketing strategies, and determining specifications, release schedule, pricing, and positioning for product launch. • Understand current and planned business offerings, programs, and processes, and work with business stakeholders to support these needs and requirements in our information technology solutions; • Facilitate and conduct regular meetings with Product Management, Engineering, Implementation, Customer Support and additional stakeholders to ensure the understanding, clarification, and implementation of requirements in the development environment; • Determines product pricing by utilizing market research data, reviewing production and sales costs, anticipating volume, and costing special and customized orders. • Continuous customer engagement and development of customer relationships to drive voice of customer into new and existing product offerings and product positioning. • Strong proficiency in analyzing data and translating it into actionable plans which are consumable to senior leaders and internal stakeholders. • Strong collaboration with Product Owner to manage the roadmap, prioritize work, and refine requirements. • Communicate with confidence and expertise your product strategy, vision, and performance to senior leadership at regular intervals including monthly business unit reviews and bi-weekly cross-business unit reviews. • Maintain an expert level of knowledge regarding products, services, infrastructure and operations of Inovalon to achieve optimal insight into Inovalon's product development, capabilities, and functionality requirements. • Maintain compliance with Inovalon’s policies, procedures and mission statement; • Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; • Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.