• Provide Staff-level technical configuration and, in some cases, programming as required. • Provide process, data and object modeling in a variety of application and database environments. • Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications. • Provide technical architecture leadership, analysis, design, development, and enhancement. • Maintain Staff-level expertise and currency in industry leading contact center technologies. • Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects. • Develop costing proposals for projects, perform risk analysis, and manage change control. • Provide business analysis, business area assessment, user needs analysis and business systems design for major projects. • Conduct comprehensive cost/benefit analysis and prepare business cases for projects. • Present a professional image in conduct, attitude and attire. • Assist with the development of client information management standards and evaluation of technology trends. • Contribute to business area assessment, user needs analysis and business systems design. • Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects. • Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team.

• Assist in managing the day-to-day operations of commercial building systems, including HVAC, electrical, plumbing, life safety, and mechanical systems • Support preventative maintenance programs and ensure timely completion of work orders • Troubleshoot and resolve building system issues and equipment failures • Coordinate with vendors, contractors, and building management as needed • Assist with supervising engineering staff and providing technical guidance • Monitor building performance and recommend operational improvements • Ensure compliance with safety procedures, OSHA standards, and company policies • Maintain accurate maintenance logs, reports, and documentation • Support emergency response activities and after-hours situations when required • Assist with budgeting, inventory management, and procurement of materials and equipment

• Implement and deploy enterprise backup, data protection, and disaster recovery solutions within customer environments. • Deliver end-to-end implementations including installation, configuration, migration, and optimization of backup and recovery platforms. • Collaborate with Solution Architects, Engineering, and Project Management teams to bring architected solutions into production. • Support customer data protection strategies including backup architecture, replication, high availability, and disaster recovery planning. • Troubleshoot and optimize existing backup environments across Redesign’s installed customer base. • Assess customer environments and recommend improvements for data protection, resiliency, and operational efficiency. • Deliver technical documentation, knowledge transfer, and operational handoff to customer IT teams. • Participate in disaster recovery planning, testing, and capacity planning discussions. • Maintain awareness of evolving backup, storage, and data protection technologies and recommend improvements aligned to customer needs. • Partner with technology vendors and internal teams to deliver successful implementations across enterprise environments.

• Develop and maintain data ingestion and transformation pipelines. • Integrate data from multiple sources. • Build analytical datasets in the Data Warehouse. • Ensure data quality, performance, and governance. • Monitor pipelines and implement quality controls. • Model data for analytics. • Support the definition of metrics and KPIs. • Document processes and pipelines. • Participate in deployment and versioning of code. • Collaborate with business and technology teams.