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NICE logo
NICE

Make experiences flow.

Senior Professional Services Engineer

EngineerEngineerOtherRemoteSeniorTeam 5,001-10,000Since 1991H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

92 days ago

Salary

0

Seniority

Senior

Bachelor Degree4 yrs expExperience acceptedEnglish

Job Description

Senior Professional Services Engineer

NICE

• Provide Staff-level technical configuration and, in some cases, programming as required. • Provide process, data and object modeling in a variety of application and database environments. • Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications. • Provide technical architecture leadership, analysis, design, development, and enhancement. • Maintain Staff-level expertise and currency in industry leading contact center technologies. • Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects. • Develop costing proposals for projects, perform risk analysis, and manage change control. • Provide business analysis, business area assessment, user needs analysis and business systems design for major projects. • Conduct comprehensive cost/benefit analysis and prepare business cases for projects. • Present a professional image in conduct, attitude and attire. • Assist with the development of client information management standards and evaluation of technology trends. • Contribute to business area assessment, user needs analysis and business systems design. • Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects. • Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team.

Job Requirements

  • BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required.
  • MBA preferred.
  • 4+ years of professional experience beyond education requirements above.
  • Type of experience varies depending on Professional Service Engineers specialization:
  • Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
  • Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
  • Education & Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker.
  • Engineering Services: deep skills in specialized technical & functional areas; deeply technical expertise around software engineering, programming languages, integration, and/or databases.
  • Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.

Benefits

  • Competitive salary
  • Flexible working hours
  • Professional development budget
  • Home office setup allowance
  • Global team events

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