• Design innovative and high-impact learning experiences for enterprise initiatives • drive skill development • enable behavior change • deliver business impact • Design/develop learning experiences using enterprise templates and standards • ensure accessibility and quality • Create facilitator guides, playbooks, reusable assets, and prototypes • drive content reuse • Collaborate with Enterprise Capability Enablement Leads, SMEs and Talent Development

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary We’re seeking a highly skilled Instructional Designer who thrives both independently and in collaborative environments. The ideal candidate is a proactive self-starter, motivated by a passion for empowering teams and driving collective success. As part of the Learning, Development and Innovation team, our vision is to be the benchmark for transformative learning experiences. Our mission is to unify and empower customer experience account teams by providing innovative, consistent and impactful learning solutions that enhance skills and knowledge, fostering exceptional customer experiences for those they serve. Join us in helping Gainwell serve Medicaid members and providers by creating and delivering industry leading learning initiatives. Your role in our mission - Deliver engaging and interactive training sessions to diverse audiences. - Design and develop engaging instructional materials for eLearning, virtual classrooms, and instructor-led training. - Facilitate virtual, classroom, and on-the-job training programs to enhance employee skills and performance. - Adapt training delivery to various learning styles and needs. - Create storyboards, course content, and assessments aligned with organizational goals. - Ensure training materials are interactive, visually appealing, and accessible. Provide post-training support and resources to learners. - Assess training outcomes through surveys, feedback, and performance metrics. What we're looking for - 3+ years of experience as a trainer or facilitator. - 1+ year of experience with instructional design. - Strong presentation and interpersonal skills. - Demonstrable Instructional design methodologies and software with ability to use various training technologies effectively. - Experience with adult learning principles and learner engagement techniques. What you should expect in this role - This is a full-time permanent regular salaried (W-2) employee position. - Monday through Friday work schedule (40 hours per week). - Upward career advancement is possible and encouraged. - Health (medical, dental, vision) benefits start on day 1 of employment. - Company match 401K and other benefits available within months of starting. - New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date. - Company provided computer for work use. - For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance. - Video cameras must be used during all interviews, as well as during the initial week of orientation if hired. - This position will remain posted until March 15, 2026. #LI-DS1 #LI-REMOTE The pay range for this position is $51,700.00 - $73,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

• Design, implement, and manage strategic learning initiatives that strengthen leadership, professional capability, and organizational performance across EQT. • Partner business leaders to identify learning needs and develop impactful learning strategies aligned with EQT’s culture and business goals. • Design and deliver blended learning programs (virtual, in-person, and digital) focusing on leadership development and professional skills. • Lead the curation and continuous improvement of learning curricula, leveraging internal subject-matter experts and external partners. • Facilitate workshops and training sessions across a range of audiences, from early-career talent to senior leaders. • Define success metrics for learning initiatives and analyze outcomes to measure effectiveness and ROI. • Manage and optimize learning platforms (LMS, virtual learning tools) and explore innovative approaches to digital and social learning. • Act as a trusted advisor to leaders and teams on learning, performance, and talent development strategies.

• Train customers’ laundry service teams on LG’s commercial laundry equipment, ensuring they are proficient in operation, maintenance, and basic repairs. • Provide technical support to customers via phone or onsite visits to troubleshoot and resolve issues related to LG commercial laundry equipment. • Gather and analyze feedback from customers regarding machine performance, report findings, and collaborate with the factory team to address areas for improvement. • Work with customers to install and monitor test products, ensuring the product and quality meet customer expectations prior to launch. Visit site locations, report findings, track issues, and collaborate with the factory for improvements before launch.