• Complete professional sales calls via telephone to increase profitable sales growth. • Craft a business plan with the aim of achieving sales goals and objectives. • Efficiently manage activities, collecting customer information and developing opportunities in Salesforce.com. • Participate in training and development programs as a means of continuous improvement. • Collaborate with team members to develop account-specific strategies.

• Support Outside Sales Portfolio Growth - Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. • Completes assignments timely and efficiently. • Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external. • Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met. • Account Administration - Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs. • Owns projects from end to end, ensuring that the managed account customer is the focal point of the process. • Issue Resolution - Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests.

• Provide support to high-level clients via chat, email, and phone. • Assist customers with the self-serve advertising platform and related tools. • Deliver pre- and post-sales support for digital advertising products. • Troubleshoot and resolve technical issues, such as bugs or delivery errors. • Communicate updates and resolutions to clients in a timely and professional manner. • Identify opportunities for customers to enhance their advertising performance. • Gather client feedback and share product insights to improve user experience.

Come join the Ollie Canine Care team!  Our customers want the best for their dogs, and we share that passion. We’re looking for a Customer Experience Associate to join our Canine Care Customer Experience team—a small, dedicated group that ensures every dog (and their parent) has the best possible experience. We make sure that, from box to bowl, all our dogs (and their parents) have the best experience possible. At Ollie, dogs are at the heart of everything we do. Our love for them drives us to be our best, whether we're raising the bar on our products, customer service, or teamwork. As a team, we set new standards and strive to continually improve in everything we do. We also believe in being courageous and kind—creating an inclusive space where diverse perspectives help us grow stronger and work better together. And we want every moment at Ollie to be a chapter you’ll cherish, with a team that celebrates successes, learns from challenges, and enjoys the journey. The Customer Experience Associate will report to the Customer Experience Shift Manager. This is a remote position, in the Nashville, TN, or Salt Lake City, UT areas ONLY.