• Provide excellent customer service by addressing tenant inquiries and concerns promptly and professionally. • Handle inbound calls and route them to the appropriate department or personnel. • Maintain effective tenant relations by ensuring all communications are clear, courteous, and timely. • Assist in property management tasks, including administrative support and documentation. • Utilize professional phone etiquette to manage and resolve tenant issues efficiently. • Conduct follow-up communications to ensure tenant satisfaction and issue resolution. • Support real estate operations by coordinating with various departments to streamline processes. • Prepare and manage written communications with tenants, ensuring clarity and professionalism.

• Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers • 85% of calls will be assisting Spanish speaking customers • Initiate payment plans for patients for outstanding balances • Routinely utilize multiple resources to resolve patient inquiries while on the phone • Maintain performance goals • Ability to become proficient with processes after completing a structured training program

• Handle inbound customer inquiries via phone and email in German • Provide Tier 1 customer support related to invoice explanations and payment clarifications, billing questions and reminder fees, collection-related inquiries • Update and maintain customer records using internal systems • Follow up on payment- or account-related cases and escalate complex issues when required • Work closely with your team to ensure efficient case resolution

• Support German-speaking customers via phone, email, and chat • Help customers with questions, requests, and basic issues • Provide friendly, professional service and keep customers happy • Log interactions clearly in our systems • Work closely with your team when needed