Come join the Ollie Canine Care team!  Our customers want the best for their dogs, and we share that passion. We’re looking for a Customer Experience Associate to join our Canine Care Customer Experience team—a small, dedicated group that ensures every dog (and their parent) has the best possible experience. We make sure that, from box to bowl, all our dogs (and their parents) have the best experience possible. At Ollie, dogs are at the heart of everything we do. Our love for them drives us to be our best, whether we're raising the bar on our products, customer service, or teamwork. As a team, we set new standards and strive to continually improve in everything we do. We also believe in being courageous and kind—creating an inclusive space where diverse perspectives help us grow stronger and work better together. And we want every moment at Ollie to be a chapter you’ll cherish, with a team that celebrates successes, learns from challenges, and enjoys the journey. The Customer Experience Associate will report to the Customer Experience Shift Manager. This is a remote position, in the Nashville, TN, or Salt Lake City, UT areas ONLY.

• Provide excellent customer service by addressing tenant inquiries and concerns promptly and professionally. • Handle inbound calls and route them to the appropriate department or personnel. • Maintain effective tenant relations by ensuring all communications are clear, courteous, and timely. • Assist in property management tasks, including administrative support and documentation. • Utilize professional phone etiquette to manage and resolve tenant issues efficiently. • Conduct follow-up communications to ensure tenant satisfaction and issue resolution. • Support real estate operations by coordinating with various departments to streamline processes. • Prepare and manage written communications with tenants, ensuring clarity and professionalism.

• Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers • 85% of calls will be assisting Spanish speaking customers • Initiate payment plans for patients for outstanding balances • Routinely utilize multiple resources to resolve patient inquiries while on the phone • Maintain performance goals • Ability to become proficient with processes after completing a structured training program

• Support German-speaking customers via phone, email, and chat • Help customers with questions, requests, and basic issues • Provide friendly, professional service and keep customers happy • Log interactions clearly in our systems • Work closely with your team when needed