Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs. We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive. Watch this short video for a brief introduction to Paradigm. We are seeking a full-time, remote User Acceptance Tester. The User Acceptance Tester (UAT) is responsible for planning, documenting, executing, and coordinating User Acceptance Testing activities across business-critical systems. This role partners closely with Business, IT, and Development teams to ensure solutions meet business requirements through comprehensive test coverage, clear documentation, proactive risk identification, and disciplined defect management throughout the testing lifecycle. RESPONSIBILITIES: Core UAT Execution & Planning - Analyze and interpret business requirements, functional specifications, and technical designs to proactively identify all applicable testing scenarios, including positive, negative, boundary, regression, integration, and end-to-end test cases. - Create, document, maintain, and execute detailed UAT test cases and test scenarios with clear steps, expected results, and traceability back to requirements. - Develop and manage UAT test plans, testing schedules, and execution strategies aligned with sprint, release, and deployment timelines. - Actively participate in sprint planning, backlog grooming, and release readiness discussions to ensure testability is addressed early in the delivery lifecycle. Testing Lifecycle & Process Ownership - Demonstrate strong knowledge of the end-to-end testing lifecycle, including test planning, test design, execution, defect management, retesting, regression testing, and UAT sign-off. - Ensure UAT activities align with organizational testing standards, quality gates, and audit requirements. - Identify testing gaps, risks, and dependencies early, and escalate testing barriers or quality concerns in a timely manner. - Actively contribute to continuous improvement of UAT processes, templates, and best practices. Defect Management & Azure DevOps (ADO) - Log, track, and manage defects using Azure DevOps (ADO) with clear reproduction steps, screenshots/logs, severity, priority, and business impact. - Collaborate closely with Development, QA, Business Analysts, and Project Managers to triage defects and validate fixes. - Perform defect retesting and regression testing to confirm resolution and prevent reintroduction of issues. Batch & Integration Testing - Execute and validate batch job testing, including active batch processing, data validation, upstream/downstream dependencies, and error handling scenarios. - Validate data integrity across interfaces, files, and system integrations impacted by batch or scheduled jobs. Documentation & Communication - Produce clear, thorough, and auditable testing documentation, including test cases, execution evidence, defect summaries, and UAT sign-off artifacts. - Communicate testing status, risks, defects, and outcomes effectively to both technical and non-technical stakeholders. - Provide guidance and support to business testers during UAT execution, including test script clarification and issue troubleshooting. Post-Release & Production Readiness - Participate in post-release validation, smoke testing, and defect evaluation to ensure production stability. - Support release go/no-go decisions by providing clear UAT completion and risk assessments. - Liaison with Development, QA, Business Analysts, Project managers, and the end users. - Participate in scrum and release planning meetings. - Estimate, prioritize, plan and coordinate testing activities. - Active participant in UAT testing process improvement. - Identify, analyze, and report on test failures. - Apply business process knowledge to test cases. - Escalate testing barriers when required. - Work collaboratively with cross functional project teams regarding requirements clarification or issues presented in testing. - Sign off business requirements for completeness. - Work with users, systems analysts, development team, project managers, and IT testers to identify and document defects. - Aide business user testing teams with test script clarification and troubleshooting of issues. - Provide feedback on training materials as needed. - Thoroughly document testing efforts in a clear, concise manner, with the ability to relay issues in a timely manner. - Manage multiple assignments simultaneously, while working independently and with other employees - Participate in post release testing and defect evaluation. - Ensure all testing efforts meet company standards and goals. - Collaborates and integrates with other Paradigm CCS departments. QUALIFICATIONS: - Bachelor’s Degree preferred in health related, business computer science or equivalent business experience. - Excellent computer skills, including knowledge of current Microsoft operating system, and - Strong hands-on experience with User Acceptance Testing methodologies and testing lifecycle processes. - Proven ability to author and execute comprehensive test cases and scenarios, including negative and edge-case testing - Microsoft Office products. - Ability to work with Azure DevOps - Creative, flexible, and ability to work well in a dynamic, high paced team environment. - Decision making, clinical reasoning, and critical thinking skills. - Problem solving and conflict resolution. - Ability to prioritize and multi-task. - Ability to work under pressure and meet deadlines. - Proven interpersonal and leadership skills. - Ability to function as a member of a team. - Able to work with little supervision. - Excellent attention to detail - Excellent written and verbal communication skills, with strong attention to detail. - Ability to manage multiple testing efforts concurrently in a fast-paced, Agile environment. - Strong analytical, problem-solving, and critical-thinking skills. Paradigm Benefits: - Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). - Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions. - Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest. - Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year. - Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program. Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work. Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: Contract Compliance Law Poster #LI-Remote

• Perform manual testing of web and mobile applications across different platforms and devices • Design, execute, and maintain test cases based on requirements, user stories, or exploratory analysis • Conduct exploratory testing in the absence of detailed documentation • Identify, document, and track bugs with clear reproduction steps • Collaborate closely with developers, product managers, and designers • Validate fixes and perform regression testing • Ensure usability, performance, and compatibility across browsers and devices • Participate in release testing and production validation • Continuously improve testing processes and coverage

Description The Work: The Associate Quality Assurance Tester (QA Tester) is responsible for working with Senior testers to craft thorough and comprehensive test scripts to ensure the highest standards of quality are met on every user story. The Associate QA tester will create test scripts, provide detailed testing results, and work with the development team to explain results. The Associate QA tester must have familiarity with agile methodologies and time management to ensure testing completion within each sprint. This position will be working directly with stakeholders and the technical team, and must be able to communicate effectively via phone, web conferencing, and MS Teams. The Associate QA tester must provide detailed pass/fail documentation for all work products, must be able to navigate the application easily, and must ensure understanding of end state functionality prior to work entering a sprint. Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections. - Our core work hours are 9am - 5pm Eastern Time What You Will Do: - Create test scripts to accurately evaluate all functional criteria - Provide detailed documentation of testing results for all stories and features - Author UAT scripts and assist in UAT facilitation - Work with end users to troubleshoot issues during UAT - Work closely with development team and clients to understand functionality, communicate testing results, and at times demo functionality to users - Work an agile framework, collaborating with other quality assurance testers, business analysts, developers, training team, and product owner to ensure solutions meet client needs with the highest quality. - Test integrations - Work with Senior QAs to assist as needed What You Will Bring With You: - US Citizenship is required (required by the federal government for this position). - Active Public Trust Clearance (any agency) - Must be able to obtain a DHS Public Trust clearance. - MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. - 3+ Years experience in quality assurance testing - 2+ years experience reviewing and analyzing data and documentation related to system quality. - 2+ years experience authoring test scripts - 2+ years experience testing all product backlog items (stories and tasks) and providing pass/fail documentation for each product backlog item - 1+ years experience working in an agile environment - 1+ Experience creating test scripts for UAT What We Would Like You To Bring With You: - Active DHS or DoW Public Trust clearance - Strong experience working in an agile environment - Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project. - Experience working across multiple projects. - Experience with ServiceNow CSM, ITSM, and App Engine - Has an active CSA - Experience testing telephonic systems Professional Skills: - Strong verbal and written communication skills - Proactive and highly communicative - Good understanding of basic system technologies as they relate to the project deliverables. - Experience working in a fast-paced environment #DMX-HES #Li-cc1 #Indeed Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,499.00 - $138,549.00 Nationwide Remote Office (US99)

• Participate across the AI solution lifecycle from requirements and design through development, testing, and deployment • Build and maintain systems that exercise agentic workflows against realistic scenarios, edge cases, and failure conditions • Define contracts, validation, and explicit failure behavior at integration points • Create shared libraries, reference harnesses, and validation utilities that teams can reuse • Architect agentic systems so correctness, safety, and expected behavior are enforced by design • Participate in solution design to identify likely failure patterns in agentic systems • Define and implement cost-conscious evaluation strategies for AI-enabled systems • Work with cross-functional program teams to translate customer and mission needs into concrete evaluation criteria • Communicate estimates, progress, and technical tradeoffs clearly