Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. The kind of people we look for: - Versatile people who thrive on variety and challenge - Excited about working in a fast-paced environment. - Innate problem solvers who want to grow in a flexible, collaborative culture. - Takes initiative, pushes boundaries, motivated to innovate. - Individuals with a growth mindset who want to use their learning and relationship-building skills. - Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Position Summary The Senior Telecommunications Engineer designs, implements, and leads the ongoing operation of carrier-grade telecommunications systems that underpin ClearCaptions’ real-time communications services (voice and associated multimedia). This role owns telecom connectivity and interoperability across carriers and platforms, with a strong focus on SIP signaling, media quality (RTP), SBC configuration, routing, resiliency, and operational readiness. This is a senior, hands-on role responsible for complex problem solving, technical direction, and improvements that reduce incident frequency and improve service performance across both VoIP and PSTN interconnects. This is a Remote/Work from Home position reporting to the Senior Manager, Technology Operations & Reliability. What You Will Do Carrier, Interconnect, and Routing (Ownership) - Lead design and operation of telecom connectivity including SIP trunking, peering, failover, and routing policies across VoIP and PSTN-connected services. - Own carrier/vendor technical relationships for turn-ups, migrations, escalations, outage management, and postmortems. - Manage numbering and routing components where applicable (DID inventory, routing patterns, and DNS/ENUM/NAPTR-related behaviors). - Drive improvements for carrier feature interactions impacting customer experience (call treatment, failover behaviors, routing edge cases). IMS Platform Support (Operations & Reliability) - Support IMS-aligned call/session control and interoperability, partnering with Architecture/Engineering/vendors for changes impacting session control and routing behavior. - Troubleshoot IMS-related signaling and service issues spanning IMS call flows, subscriber/service dependencies, and interconnect boundaries. - Support IMS-adjacent integrations such as SBC edge behaviors and operational telemetry requirements tied to service KPIs/SLOs. - Establish and maintain operational standards for IMS-related changes, including runbooks, escalation paths, test plans, and change validation. SBC / Signaling / Media Engineering (Expert-Level) - Serve as SME for Session Border Controllers (SBCs): security, normalization, NAT traversal, fraud controls, and multi-vendor interoperability. - Troubleshoot end-to-end call paths spanning VoIP and PSTN, including carrier handoffs, signaling normalization, codec/media interworking, and complex one-way/no-audio scenarios. - Establish standards and repeatable methods for SIP/SDP/RTP troubleshooting, quality analysis, and remediation. - Improve call quality through QoS practices, jitter/loss analysis, packet captures, proactive tuning, and performance baselining. Reliability Engineering, Observability, and Incident Leadership - Partner with SRE/Operations to define and mature monitoring, alerting, dashboards, SLOs, and runbooks for telecom services. - Lead or coordinate major incident response for telecom-related outages, including rapid triage, stabilization, and cross-team communication. - Drive RCAs and corrective/preventative actions with measurable outcomes (fault reduction, MTTR reduction, quality improvements). - Lead reliability initiatives: redundancy design, capacity planning, load/performance testing, DR validation, and change-risk reduction. Security and Compliance Support - Implement and validate secure signaling and media (TLS, SRTP) and boundary protections aligned to security policies. - Support regulatory and accessibility requirements relevant to telecom services (e.g., E911 and RTT considerations where applicable). Automation, Documentation, and Technical Leadership - Build/guide automation for operational tasks (routing updates, health checks, regression test calls, config validation, reporting). - Create and maintain clear documentation for architectures, configurations, troubleshooting procedures, and vendor/carrier handoffs. - Mentor engineers and raise team capability through knowledge transfer, reviews, and operational best practices. Qualifications - Bachelor’s degree in a Telecommunications systems, Information Technology or related field - 7+ years’ experience supporting telecommunications/VoIP environments (service provider, UCaaS, contact center, or similar), including ownership of production systems. - Expert knowledge of SIP, SDP, RTP and structured, repeatable troubleshooting methodologies. - Demonstrated experience working with both PSTN and VoIP technologies, including interconnect and interoperability scenarios (e.g., SIP trunking to PSTN gateways, PRI/SS7/SIGTRAN environments, numbering/routing, and call treatment behavior). - Experience with SBCs (Ribbon, Oracle/Acme Packet, AudioCodes, or similar) including complex normalization/interoperability scenarios. - Working knowledge of telecom-adjacent protocols/technologies as applicable: Diameter, SS7/SIGTRAN, DNS/ENUM, TLS/SRTP. - Solid understanding of PSTN concepts such as DIDs, CNAM, LNP, call routing, and carrier handoff troubleshooting. - Strong networking fundamentals (OSI model, routing basics, QoS/traffic classification). - Linux proficiency (bash, logs, packet tools) and comfort with troubleshooting toolsets (Wireshark, sngrep, Homer/HEP). - Excellent verbal and written communication skills, presentation, and problem-solving skills. - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. - Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. - Preferred: Cloud networking experience (AWS), containers/orchestration (Docker/Kubernetes), and infrastructure-as-code (Terraform/Ansible). - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. - 100% Remote: Work-from-home environment with collaboration via modern virtual tools. - Reliable and predictable attendance. - Travel: Up to 10% as needed for vendor/carrier meetings, integrations, or key operational activities. - On-Call: This position may require on-call responsibilities, including occasional after-hours, weekend, and holiday coverage depending on business needs and incident severity. Compensation: $129,000 - $142,000 plus 5% determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Position Title: Communications Director Reports To: Co-Executive Director  About Us The Movement Innovation Collaborative (MIC) is a new entity that deepens and expands the capacity, impact, and sustainability of California grassroots movements for racial justice and social transformation.  As a movement lab, we bolster changemakers and organizations to unlock new approaches and catalyze innovations in building durable people power. We provide space and support for organizations to experiment and learn together and help spread what works across communities -- turning experiments into new playbooks that help all our communities achieve bolder change.  Position Overview  The Communications Director is responsible for owning and executing MIC’s communications and brand strategy across all channels, audiences, and organizational touchpoints. This role sets and translates strategy into practice, ensuring MIC shows up clearly, consistently, and compellingly to movement partners, funders, leaders, and the broader field. What You’ll Be Doing  Brand and Narrative Execution - Operationalize MIC’s brand strategy, messaging platform, and narrative positioning across all communications channels, initiatives, and opportunities for visibility - Develop narratives that support case-making for MIC frameworks and strategies    - Ensure consistent tone, voice, and framing across programs, leadership communications, convenings, written materials, and digital presence - Serve as internal steward of MIC’s brand, setting clear standards and supporting staff, board, and partners to communicate in alignment – without sounding scripted or generic - Translate complex, often abstract infrastructure work into clear, compelling stories grounded in impact, people, and outcomes Communications Planning and Infrastructure - Develop, manage, and implement annual and quarterly communications plans aligned with organizational priorities, program timelines, and capacity realities - Build and maintain scalable systems for content production, approvals, and distribution that work across a growing organization - Build and manage a communications tech stack that supports execution, collaboration, and performance tracking  - Create templates, playbooks, and guidance that enable staff and leadership to communicate effectively and efficiently - Anticipate narrative risks and opportunities in a fast-changing political context, and proactively adjust plans, messaging, and execution as needed - Work directly with co-EDs, program deputies and program directors in day-to-day workflows and implementation - Provide limited, targeted technical support such as training/tools to program teams to align and coordinate program messages with broader organizational messaging  - Manage a cross-program Comms Team and collaborate with internal teams that are developing MIC’s narrative infrastructure  - Collaborate with internal teams on data management as part of audience engagement Communications Execution  - Own and manage a cross-organizational editorial calendar  - Manage MIC’s external communications channels, including email, website, and social platforms - Coordinate communications with movement partners when appropriate, especially during shared initiatives - In partnership with other staff, develop and oversee key assets – from reports and toolkits to social media content to email newsletters - Partner closely with the Co-Executive Directors and Program Deputies to shape and support executive voice, positioning, and public-facing communications as an integrated component of the overall communications strategy - Prepare talking points, speeches, op-eds, presentations, and external messaging as needed - Support board and Leadership Council members with aligned messaging tools, guidance, and prep as needed - Manage vendors and consultants who serve as communications capacity for the organization Who You Are  - 7  to 10+ years of experience in communications, narrative strategy, or brand execution in movement, nonprofit, advocacy, or adjacent sectors - Experience working within or alongside organizing, power-building, or movement infrastructure organizations - Proven ability to manage up, across, and down  - Proven ability to execute and evolve a brand or narrative strategy across multiple channels and stakeholders - Exceptional writing and editing skills, with the ability to make complex ideas accessible and compelling - Experience supporting and prepping senior leadership or executive communications - Strong project management skills and ability to juggle multiple priorities in a fast-moving environment - Deep alignment with MIC’s mission, values, and movement-centered approach Strongly Preferred - Familiarity with California’s movement ecosystem and regional dynamics - Experience managing vendors, consultants, or creative partners - Comfort operating in ambiguity while building structure, clarity, and momentum for others Employment Classification and Salary  - This is a full-time, exempt position starting as soon as possible. This role is remote; however, the candidate must be in California.  - The starting salary for this position is $160,000 - The MIC has a 90-day trial period policy for all new hires. This allows both the organization and the employee to ensure a great fit. During this period, performance, adaptability, and cultural alignment will be assessed through ongoing feedback and a formal review.  Benefits - 100% organization-funded medical, dental, and vision coverage for employees, their spouses or domestic partners, and their children. Coverage begins on the first day of employment.  - Paid Time Off: As a full-time employee, you will receive 15 days of vacation, 12 sick days per year, and a generous paid family leave policy. Accrual of this benefit begins on the first day of employment and becomes available upon completion of the 90-day trial period.   - Paid Holidays: 21 days total, including a 10-day Winter Break overlapping with Christmas and New Year’s Day. Additionally, 4 Floating Holidays will be made available upon completion of the 90-day trial period.   - Retirement Plan: MIC offers a 403b retirement plan. MIC contributes an employer-paid amount equal to 5% of your salary. Vesting for this contribution is immediate. Employees have a default 3% personal contribution rate and may adjust it at any time. This benefit becomes available after the 90-day trial period. MIC’s salaries and benefits reflect our commitment to collective care and sustainability. They may evolve as the organization grows, and employees will be updated as changes occur. Additional details will be provided upon hiring.  Movement Innovation Collaborative is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage those who see alignment with our mission and believe they have the relevant skills and experience to apply. We commit to providing an inclusive work environment where everyone is treated with fairness, dignity, and respect.

• Establish and maintain a unified knowledge management framework across TA&G • Leads change communications across the organization • Own channel and visualization strategy, ensuring consistency in messaging and delivery formats • Develop and maintain content including SOPs, job aides, process maps, service playbooks, and Visio documentation • Collaborate with TA Operations Lead to proactively update documentation based on process, system, or policy changes • Coordinate with Data & Insights to ensure proper report distribution, visibility, and accessibility standards • Govern knowledge lifecycle management, version control, and content review cadence • Manage large-scale documentation or process visualization initiatives • Influence stakeholders on documentation standards, knowledge governance, and process transparency • Coach contributors on documentation best practices and visualization standards

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Manager, Member Communications - Medicare is responsible for the development and execution of member communication plans, integrated retention campaigns, and content planning that support member experience and retention goals for our Medicare Advantage lines of business. - Results-driven, creative, and detail-oriented - Experience working at a Medicare Advantage insurance plan - Team player, able to work with and influence cross-functional teams - Drive strategic communication plans and tactics, including direct response communications, collateral development, and engagement activities - Proven experience measuring the effectiveness of retention and experience programs - Oversight and accountability for end-to-end development of all KelseyCare Advantage mandated member materials in compliance with CMS regulations and business requirements Qualifications - Bachelor's degree or equivalent experience - 5+ years of experience working in a Medicare Advantage plan - 3+ years of demonstrated experience with CMS-mandated materials in a delegated model environment - 3+ years of communication, campaign, and/or communications experience - 3+ years of supervisory/managerial experience - Working knowledge of CMS Medicare Advantage regulations, MCMG, and oversight requirements Requirements - 2+ years of experience with CMS Compliance and Regulatory Guidelines (preferred) - Experience working with delegated entities (e.g., IPAs, medical groups, PBMs) (preferred) - Familiarity with Texas Medicare Advantage market dynamics (preferred) - Experience supporting Annual Enrollment Period (AEP) deliverables (preferred) - Vendor management and fulfillment experience (preferred) - Knowledge of CAHPS and Star Ratings (preferred) - Support scalable, efficient communication processes appropriate for a mid-sized, regional health plan (preferred) Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.