• Collaborate with account teams in understanding the maturity levels of customer environments through review and evaluation of Network technologies, consumption, implementations, and processes. • Strengthen our technical relationships with original equipment manufacturers (OEMs), strategic and emerging partners, and key partners. • Educate and develop sales teams on Network solution selling and key technologies through 1x1 training, team training, and company training. • Design and propose tailored infrastructure solutions that align with customers' business objectives. • Act as a trusted IT advisor for customers, partnering with Field Account Executives.

Overview GovCIO is currently hiring for a Senior Solution Architect to design and deliver innovative solutions and architectures. This position is located in Fairfax, VA and will be a fully remote position. Responsibilities We are seeking an experienced Solution Architect to design and deliver innovative solutions and architectures for federal cyber operations, cybersecurity, IT, software development, data analytics, and AI programs. This role requires the ability to think strategically about customer missions while providing the technical depth to design architectures that are feasible, compliant, and competitive. The Solution Architect will serve as a bridge between customer outcomes and technical execution — defining solutions that articulate value, benefits, and discriminators, and building architectures that provide the technical frameworks to make those solutions real. Working closely with Business Development (BD), Capture Managers, and Proposal Teams, the Solution Architect will help shape pursuits, develop strategies, and ensure compliant, compelling proposals that maximize our probability of win (pWin).   Solution Development (Mission-Focused) - Define solutions that address customer mission needs across cyber operations, cybersecurity, IT, software, data analytics, and AI. - Craft solution narratives that emphasize outcomes, benefits, differentiators, and alignment to customer objectives. - Translate technical capabilities into customer-focused win themes and value propositions. - Analyze and map solutions to customer “hot buttons” and evaluation criteria to ensure solutions resonate with evaluators. Architecture Design (Technical-Focused) - Develop architectures (system, enterprise, data, cloud, cyber) that implement proposed solutions. - Create diagrams, reference architectures, and models that demonstrate compliance with DoD and federal standards. - Conduct technology trade-off analyses, risk assessments, and scalability reviews. Staffing & Execution Planning - Develop staffing plans, levels of effort (LOEs), and work breakdown structures (WBSs) to ensure solutions are executable, cost-effective, and compliant with solicitation requirements. - Align staffing models with technical architectures, ensuring the right skills and a clear labor mix. - Collaborate with pricing and program management teams to balance technical approach, staffing, and cost competitiveness. Capture & Proposal Support - Partner with BD and Capture Managers to develop solution strategies for pursuits. - Lead solutioning workshops with SMEs to define technical architectures and discriminators. - Develop proposal artifacts, including technical volumes, solution narratives, architecture diagrams, staffing plans, LOEs, and WBSs. - Support competitive intelligence and price-to-win (PTW) analyses by informing technical discriminators and cost drivers. - Contribute to Shipley color team reviews (Black Hat, Red Team, Blue Team, Gold Team), ensuring technical solutions are sound, compliant, and competitive. Customer Engagement & Communication - Engage directly with federal and DoD customers to understand mission requirements and technical challenges. - Present solution concepts, roadmaps, staffing strategies, and architectures to customer stakeholders. - Translate complex technical concepts into clear, mission-focused narratives for non-technical audiences. Team Leadership & Collaboration - - Lead cross-functional solution teams, integrating inputs from engineers, developers, data scientists, and cyber SMEs. - Mentor staff on aligning technical contributions to capture and proposal strategies. - Use SharePoint, Teams, and architecture modeling tools (Visio, ArchiMate, Lucidchart) to manage collaboration and artifacts. Qualifications Bachelor's with 12+ years (or commensurate experience) - Cyber Operations Expertise: Experience with defensive cyber ops, SOC design and operations, incident response, threat hunting, mission assurance, and red/blue team integration. - Cybersecurity Expertise: Strong knowledge of NIST RMF, Zero Trust, DoD Cloud SRG, DoDI 8500.01/8510.01, and enterprise security design. - Technical Breadth & Depth: Experience in at least one of the following domains: - IT infrastructure & cloud (AWS, Azure, hybrid, DoD IL4/IL5 environments) - Software engineering (DevSecOps, CI/CD, containerization, microservices, agile delivery) - Data analytics (big data platforms, ETL pipelines, BI/visualization, predictive analytics) - Artificial Intelligence/Machine Learning (AI/ML frameworks, automation, applied data science) - Strategic & Critical Thinking: Ability to balance mission outcomes with technical feasibility, staffing, and compliance. - Solution Development: Skilled in crafting mission-focused solutions and win themes. - Architecture Design: Proficient in developing system and enterprise architectures and reference designs. - Staffing & Planning: Demonstrated ability to develop staffing plans, LOEs, and WBSs aligned with technical solutions and pricing strategies. - Capture & Proposal Support: Proven experience developing solution artifacts and supporting competitive federal proposals. - Tools: Proficiency with Salesforce CRM (pipeline alignment), architecture tools (Visio, ArchiMate, Lucidchart), and collaboration platforms (SharePoint, Teams). Required Skills and Experience - Clearance Required: Secret  - Bachelor’s degree in computer science, engineering, or related field - 10+ years of experience in cyber operations and/or cybersecurity, IT, software development, data analytics, or AI solution design. - Proven experience supporting federal or DoD proposals as a Solution Architect or Technical Lead. - Familiarity with federal and DoD acquisition processes and compliance frameworks. - Experience developing solutions and architectures for cloud-based, hybrid, and on-premises environments. Preferred Skills and Experience:   TS/SCI Masters degree Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?   What You Can Expect   Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: - During the Interview Process - Virtual video interview conducted via video with the hiring manager and/or team - Camera must be on - A valid photo ID must be presented during each interview - During the Hiring Process - Enhanced Biometrics ID verification screening - Background check, to include: - Criminal history (past 7 years) - Verification of your highest level of education - Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: - Employee Assistance Program (EAP) - Corporate Discounts - Learning & Development platform, to include certification preparation content - Training, Education and Certification Assistance* - Referral Bonus Program - Internal Mobility Program - Pet Insurance - Flexible Work Environment *Available to full-time employees   Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.   We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.   Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $140,000.00 - USD $200,000.00 /Yr.

Job Description: - Before you apply, please note: - - This is a full-time role open to remote or hybrid candidates in eligible U.S. states (AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI). No visa sponsorship is available for this position.  PDQ is seeking an experienced Systems Administrator who knows Windows and macOS in the real world: troubleshooting, packaging, logs, MDM, and the messy edge cases that show up in production. You’ll join the Solutions team supporting PDQ Connect, our cloud-based, agent-driven endpoint management platform, as we expand macOS capabilities. You’ll also support SimpleMDM, our Apple MDM product for macOS and iOS device management. This role provides technical support for other sysadmins and IT departments. You will:  - Own customer issues  - Debug deployments and inventory/scanning problems  - Reproduce and escalate product bugs with excellent technical detail  - Improve docs and knowledge articles  - Provide feedback to Product and Engineering based on customer reality  Support is primarily email-based, with some live chat. From time to time we may provide outbound phone & remote support.  While this is not a Sales role, you may be the first contact that trial users have with PDQ, so we will be looking for sysadmins who know how to treat a customer right. You will test new features, provide product feedback, reproduce bugs, and support real-world IT environments with all their quirks and inconsistencies. You will be solving hard problems with other people like you: system administrators with real-world experience. Most of our support is conducted via email, with some live meetings via chat or phone. What you'll be doing: - Ticket ownership and technical investigation from start to finish - - Troubleshoot macOS endpoint issues across diverse environments (SMB, enterprise, education, MSP, government)  - - Diagnose scanning/inventory failures, deployment failures, remote access issues, connectivity/credential problems, and environmental constraints  - Primary focus: PDQ Connect (macOS): - - PDQ Connect Agent (macOS) - - PDQ Connect/ISL Remote Desktop apps (agent and viewer) (macOS) - - PDQ package library and user-created custom packages (macOS) - Secondary product focus: SimpleMDM - - Write and maintain internal docs and customer-facing help center articles. - - Capture and prioritize customer feedback and feature requests  - - Investigate faults in PDQ Connect’s scanning/inventory capabilities, as well as its application and command deployment. Troubleshoot connectivity issues, credential problems, and environmental issues across customer networks. - - Collaborate with Engineering, Product, and Strategy on quality and usability improvements  We're looking for people who have: Must Have: - 3+ years system administration in macOS and Windows environments - Strong macOS troubleshooting skills, including command line troubleshooting and reading/interpreting macOS and application logs  - Experience with Apple MDM (e.g., SimpleMDM, Jamf, Mosyle, Iru/Kandji, Intune). - Experience with Windows OS and application deployment, patch management, and troubleshooting - Experience with endpoint management tools like PDQ Deploy, PDQ Connect, Intune, SCCM, Kaseya, or similar - Proven ability to configure, troubleshoot, and support software deployments in messy end-user environments. - Working understanding of endpoint and platform security best practices - Exposure to vulnerability or remediation tools (Defender, Nessus, Tenable, etc.) Nice to Have: - Experience with scripting, e.g. bash, zsh, AppleScript, PowerShell (Windows), Python - Experience with management of Apple operating systems beyond macOS - Experience with cloud-based identity providers (IdPs) such as Okta, Entra ID, Google Workspace, as well as web app auth protocols (SSO, OIDC) - Basic REST API troubleshooting (using curl, Postman, etc.)   Tools we use: - Zendesk - Microsoft 365 - Slack - Notion - Linear PDQ Perks & Benefits: PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including: - 4-Day Work Week - Equity - Managers who champion professional development - 100% Premium Coverage for medical, dental and vision for you and your dependents - 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance - Company Match of the first 6% of your employee deferrals - Flexible Paid Time Off Policy that treats you like the adult that you are - Health Savings Account (HSA) and wellness incentives - Quarterly Company Values Award (team member nominated) Interview Process - Homework Assignment: After applying, you’ll receive a short technical exercise based on PDQ Connect. It’s designed to take under 45 minutes and evaluate your troubleshooting and technical clarity. - Preliminary Interview: If your assignment passes, you’ll meet with us for a brief interview covering HR eligibility and foundational knowledge. - Cultural & Technical Interviews: Two back-to-back interviews: one assessing culture, values, and team alignment, and one deep technical discussion led by Solutions Engineers. PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com. The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Customer Solution Architect, you will work with customers and internal teams to understand business challenges and root-cause issues. You will craft scalable, flexible, and resilient integrated solutions that empower our customers and accelerate time to value/ ROI and operational efficiency. - Attentively listen to customers and leverage strong analysis/critical thinking capabilities to get to the root of a problem; take direct ownership of resolution, follow up/follow-through - Comfortably navigate complex organizations, and communicate and present to a wide range of customer constituencies from leasing staff to the C-Suite, adjusting the message to fit the audience - Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations and advise multifamily owners and operators on solution and operational best practices - Independently set and manage customer expectations that enhance the customer experience and mitigate potential risk - Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation that create visibility and efficiency gains for customers and RealPage - Work cooperatively with others across the organization to achieve shared objectives Qualifications - Customer-facing professional fluent with multifamily real estate technologies with a minimum of 3-4 years of experience in account management/support, product management/development, end-user communication - Bachelor’s degree with a focus on Business, Marketing, Real Estate, or equivalent experience - Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI - Strong understanding of property management is required at both the corporate and property level - Ability to navigate people and data to find answers; strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally - Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners - Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint) and Customer Relationship Management (CRM) software such as Salesforce Requirements - Prior experience with RealPage products, including RealPage OneSite Leasing and Rents and/or Insurance products is strongly preferred - 2-3 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations - Project management experience/ability to lead business discovery workshops - Technical writing acumen and ability to author custom statements of work - Understanding of development life cycle, SQL queries, and ability to architect complex technical solutions - Experience planning, managing, and performing integration design, testing, and deployment Benefits - Health, dental, and vision insurance - Retirement savings plan with company match - Paid time off and holidays - Professional development opportunities - Performance-based bonus based on position Pay Range USD $70,700.00 - USD $120,300.00 /Yr.