Engagement Type  Part-Time Consultant (Ongoing / As Needed Basis)  U.S. Remote – Must support Government business hours (CST)  U.S. Citizenship required    Position Overview  Essnova Solutions is seeking a Senior Qualtrics Implementation & Integration Specialist to provide ongoing technical advisory and implementation support for Department of Defense (DoD) survey and analytics programs.  This role is designed as a part-time, on-demand subject matter expert engagement to ensure platform stability, enterprise integration alignment, and architectural best practices across Qualtrics deployments.  The ideal candidate has deep implementation experience with Qualtrics in federal environments and understands secure data integrations involving AWS and enterprise analytics platforms such as Advana.  This is a senior-level SME role focused on architecture, integration, and governance — not a survey builder position.    Scope of Support  Platform Architecture & Implementation Oversight  - Review and optimize existing Qualtrics configurations.  - Advise on workflow automation and platform scalability.  - Ensure survey lifecycle controls align with federal compliance expectations.  - Identify architectural risks and recommend mitigation strategies.  Enterprise Data Integration  - Support integration between Qualtrics and:  - AWS environments (e.g., S3, secure data pipelines)  - DoD data systems  - Advana or similar enterprise analytics platforms  - Validate structured data exports to align with downstream database requirements.  - Ensure timestamp integrity, data traceability, and duplication controls.  Governance & Sustainment  - Provide periodic platform health assessments.  - Recommend configuration standards and documentation practices.  - Support transition away from fragile/manual workflows.  - Establish resilient architecture with redundancy controls.  Technical Advisory to Program Leadership  - Serve as escalation-level SME for complex issues.  - Interface with Government technical stakeholders when needed.  - Provide implementation roadmaps and technical risk assessments.  - Support internal team upskilling and knowledge transfer.    Required Qualifications  - 5+ years of hands-on Qualtrics implementation experience (enterprise-level deployments preferred)  - Deep expertise in:  - Workflows & automation  - Distribution logic & lifecycle controls  - Embedded data architecture  - API integrations  - Enterprise data exports  - Experience integrating Qualtrics with AWS environments (S3, secure transfer, data pipelines)  - Experience supporting DoD or federal programs  - Strong understanding of structured data design and database alignment  - Ability to diagnose configuration failures and systemic process gaps    Preferred Qualifications  - Direct experience supporting DoD survey or analytics programs  - Experience interfacing with Advana or similar DoD enterprise analytics environments  - Familiarity with IL4/IL5 security environments  - Qualtrics Certified Expert or Implementation Specialist    Engagement Model  - Part-time advisory support   - Available for surge support during critical program milestones  - Periodic architecture reviews and technical oversight sessions  - Ongoing consultative role to strengthen platform governance

• Responsible for onboarding the complex/variable pharmacy needs of our diverse client base • Consulting the client on what products, solutions, and strategy are most appropriate and viable for the plan design • Producing a world-class experience that helps retain and grow the MPS block of business • Strong communication and coordination with internal/external parties to deliver on client deadlines and expectations • Adapting well to process changes and having a customer-centric mindset

• Manage CRM and ERP software implementation projects for clients with 5-500 users. • Participate in functional and technical working groups and progress meetings. • Identify business needs, document requirements, and ensure a smooth delivery through our Best Practices Playbooks while supporting clients through the implementation process. • Work closely with the Implementation Team, including Project Managers, Principal Consultants and Technical Services resources. • Design and deliver key stakeholder training on system configuration as well as end user training. • Basic project management tasks including the following: creation of onsite agendas, project task list follow up, escalation of issues to Project Manager & Leadership in order to keep the project within defined scope and timeline.

Role Description The Automotive Field Implementation Advisor will be responsible for guiding automotive dealerships through the onboarding and implementation process of an industry leading digital retail platform. This includes: - Training dealership stakeholders - Configuring the platform to meet dealership needs - Ensuring all pre-launch activities are completed - Supporting OEM stakeholders The ideal candidate is customer-focused, highly organized, and knowledgeable about automotive retail operations and digital tools. Responsibilities and Duties - Dealer Process Mapping: Collaborate with dealership teams to understand their current sales workflows and configure the DRP to align with and optimize these workflows for a more seamless digital retail experience. - Pre-Launch Coordination: Manage all pre-launch activities, ensuring that all necessary configurations, data migrations, and system integrations are completed prior to going live. Communicate regularly with dealership leadership to ensure readiness for launch. - Training Delivery: Provide in-depth, role-based training for dealership staff, including sales, finance, and management teams. Ensure that users are confident in their ability to navigate and utilize the DRP effectively post-launch. - Customization & Optimization: Continuously gather dealership feedback during and after implementation to adjust the configuration and optimize the DRP to better support their business goals. - Client Relationship Management: Establish and maintain strong relationships with dealership personnel, acting as a trusted advisor for all matters related to the platform’s implementation and use. - Additional Responsibilities: Perform other tasks and duties as required to support and contribute to the overall success of the organization. Location and Travel - This is a fully remote position. - Candidates must reside in MI, TX, or FL. - Must live within driving distance of a major airport and be willing to travel up to 50%. Qualifications - Strong understanding of automotive dealership operations, including sales workflows, CRM systems, and digital retail tools. - Experience configuring or implementing software platforms, especially in the automotive space. - Excellent project management and organizational skills with the ability to manage multiple dealership implementations simultaneously. - Ability to work autonomously and take initiative in completing tasks with minimal supervision or direction from leadership. - Self-motivated and proactive in managing responsibilities and solving problems independently. - Strong decision-making skills with the capacity to prioritize and complete work efficiently in a dynamic environment without constant oversight. - Strong verbal and written communication skills, with the ability to deliver effective training and support. - Tech-savvy, with a quick ability to learn, configure, and explain complex software solutions. - Ability to problem-solve and customize solutions based on dealership needs. Education and Experience - Bachelor’s degree required. - Minimum 7 years work experience in product management, software implementation, sales, account management, project management, technology solutions management, or a related client-focused professional industry. - Minimum 1 year of automotive retail experience preferred.