This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Member Engagement Specialist is responsible for engaging and enrolling eligible health plan members in Tuesday Health’s supportive care services. The Member Engagement Specialist will educate members on Tuesday Health’s service offerings and support ongoing engagement with the member throughout the program. The ideal candidate will be highly personable and professional with excellent communication skills and have experience working with members and caregivers. - Utilize telephonic outreach and engagement strategies to contact members and schedule a clinical assessment visit. - Effectively communicate Tuesday Health services, overcome objections, and answer questions. - Connect members to services available to meet their needs during the initial outreach. - Provide ongoing telephonic customer service to members and their caregivers. - Initiate creative strategies to facilitate member contact. - Maintain performance accountability around member enrollment and participation and achieve performance targets. - Adhere to Tuesday Health information security and privacy requirements. - Leverage reporting and dashboards to prioritize outreach to members. - Successfully meet and/or exceed engagement targets. Qualifications - Minimum of three (3) years of experience in an outreach, contact center, or customer service role, preferably in healthcare. - Highly organized, detail-oriented and self-driven with the ability to work independently and as part of a team. - Demonstrated ability working in a matrixed environment. - The ability to communicate effectively and persuasively is required. - Exceptional verbal communication skills, and effective presentation skills. - Discretion and adherence to upholding patient information. - Experience with CRM platforms or Electronic Health Record systems (EHR/EMR) is preferred. - Leadership, communication, collaboration, and problem-solving skills. - Strong alignment with Tuesday Health’s core values: (1) We put members first; (2) We lead with integrity; (3) We embrace different perspectives; (4) We nurture authenticity; (5) We deliver. - Bi-lingual, Spanish preferred. Benefits - Competitive compensation, reflecting our commitment to attracting, retaining, and motivating the best talent in the industry. - Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match, etc. - Remote work with multiple onsite sessions each year to maximize collaboration and team building. - A dynamic and inclusive team environment where you can lean on your teammates, offer candid feedback, bring your true self to work each day, and deliver tremendous impact while having fun along the way. - Meaningful work each day; we care deeply about our mission, our patients, and each other.

• Aiding in running the store in the most efficient, cost effective, and profitable way possible • Regular online store updates including: product page set up, copywriting, digital marketing support, and more • Helping brainstorm new products, merchandise strategies, and promotional campaigns • Product photography for social media and email marketing • Collecting and analyzing budget, inventory, and sales data using Excel • Research on latest industry trends to influence marketing, ecommerce, and product strategy

• Partner with our media relations agency to support brand awareness and thought leadership initiatives • Help develop and execute proactive media strategies, including press releases, announcements, and story opportunities • Coordinate interviews, speaking opportunities, and thought leadership content • Monitor and report on media coverage and industry trends • Support reputation management efforts • Own and manage the social media content calendar across channels • Develop and schedule engaging content that supports brand awareness and thought leadership • Partner with internal stakeholders to source content and stories • Track performance and optimize content based on engagement insights • Partner with executives and the People Team to plan and execute internal communications • Develop clear and engaging messaging for company updates, initiatives, and announcements • Partner with key stakeholders to develop and implement a provider engagement communications strategy • Create targeted messaging and materials to support provider engagement initiatives • Support ongoing engagement through campaigns, updates, and educational communications • Ensure all communications reflect a consistent brand voice and message • Help maintain and evolve messaging frameworks • Serve as a brand steward across communication channels • Track and report on communications performance and engagement • Provide insights and recommendations for continuous improvement • Other duties consistent with this role, as assigned.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The communications specialist will be responsible for partnering with the Global Services (GS) Strategy & Communications team to develop and implement internal communications and recognition programs that inform, engage, and motivate our employees. You will create compelling, high-quality content, craft employee news stories, and manage GS communications channels using your excellent communications and creative design skills. - Partnering with employees across GS to uncover, draft, and share news stories - Gathering and analyzing communications metrics that enable us to continuously improve our work - Creating and managing employee recognition programs - Supporting the planning and execution of our quarterly All Hands meetings and other recurring employee engagement forums - Managing internal comms collateral with regular updates, governance, and visibility (Google Drive) - Drafting announcements, executive presentations & messages, internal blog posts, etc. - Participating in Akamai's Global Communications Network to ensure alignment and information-sharing across our global organization Qualifications - 2 years of relevant experience and a Bachelor's degree or its equivalent - Solid written and verbal communication skills - Eye for design, and aptitude for using images and video to aid in storytelling - Ability to meet deadlines, manage multiple tasks, and track details in a dynamic environment - Dedicated team player, comfortable working in a large, complex, and highly matrixed organization - Previous exposure to using intranet tools (ideal, but not required) Benefits At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: - Your health - Your finances - Your family - Your time at work - Your time pursuing other endeavors Company Description Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away. Join us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!