• Administer Salesforce: owning configuration, security, user management, and release management. • Learn and manage additional business platforms as needed. • Maintain integrations between Salesforce and other internal and external systems, ensuring data integrity and reliable synchronization. • Enforce operational procedures and security policies across all systems. • Troubleshoot advanced application and platform issues. • Translate business requirements into scalable technical solutions. • Oversee capacity planning, performance optimization, and change management. • Manage data integrity, user provisioning, and access controls.

• Work within the DWT Technical Operations function as a technical leader responsible for operations of Microsoft SharePoint, OneDrive, Box and related document management services • Technical accountability over the operational stability of DWT collaboration platforms, tools & services • Maintain a solid understanding of a complex collaboration ecosystem which has several integrations into other systems including but not limited to security tools, identity platforms, authentication systems, internal operational tools, and other systems • Act as the technical escalation point within the internal Systems Administration team for complex issues and advanced troubleshooting for DWT collaboration tools and integrated systems • Perform platform monitoring, maintenance, and management across the entire ecosystem of GE Aerospace’s document management related services • Act as an escalation point for all requests and incidents coming in from the service desk and L2 support teams • Partnering with various stakeholders throughout the organization and externally on resolution of those tickets • Accountable for identifying opportunities to improve overall user experience • Work to transition Microsoft OneDrive users cross tenant, providing support for the separation management office to ensure seamless transitions to the GE Aerospace platform • Owning the tools required to manage document management systems: M365 admin portal for managing Microsoft SharePoint, OneDrive, Box admin portal for managing Box, identity management and delegated administration tools to manage groups and objects, and Microsoft PowerShell for automated administration • Partner with the internal operations team to build and integrate platform monitoring tools and critical alerting systems • Responsible for engaging with technical support teams and the premier team within Microsoft and Box as needed to coordinate issue resolution and make recommendations on service enhancements • Perform change management operations in tandem with the change management team • Assist & own the preparation of end user support documentation and knowledge • Investigate the possibilities of automation for self-service of end user support • Act as a technical leader in handling critical incidents and crisis management • Initiate new technology pilots and programs to ensure end-user support readiness for go-live launches • Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training • Implementing product enhancements and code updates to ensure platforms are kept current and up to date, following standard change control processes and procedures • Work with the suppliers and the cyber security team to identify security vulnerabilities and perform security patching on managed servers and hardware • Align with the DWT Software: Automation team to ensure opportunities for platform automation are being identified, logged, prioritized, and implemented. • Ensuring the active automation processes are being tracked and periodically reviewed • Engage with various stakeholders including the DWT Enterprise Architecture and Product Management teams to review, test, and implement NPI requests • Work with the internal team to ensure support teams are being properly trained on existing, new, and upcoming services and releases • Documentation Management including platform architecture, inventory of resources and assets, SOPs, system configuration, and BCP • Work with various stakeholders to identify any required custom reporting for the internal team or businesses • Automating these reports when needed and ensuring proper tracking and periodic review • Liaise with the cyber security team to ensure least privilege access policies are being adhered to for all administrative access to production systems and that access is managed via SAPM or PAM. • Proper documentation for all administrative permissions, access controls and admins who have access to systems. • Implement governance around granting, reviewing, and revoking access to all systems. • Work with the Digital Forensics team as needed on cases involving the need to export data or snapshot images for investigation • Accountable for identifying opportunities to improve overall user experience • Ensure the service meets SLAs and facilitate metrics reporting • Drive to increase the end user satisfaction by adoption of lean methodologies • Identify efforts to improve and simplify end-user experience by reducing the volume of tickets, reducing touch points, improve accountability, and driving the usage of the self-service tools and other programs such as “shift left” within the collaboration portfolio.

Job Description Summary: We’re seeking a hands-on System Administrator to support our traditional services offices and frontline teams while administering and securing our Microsoft 365, Datacenter and Azure environments. You will be the go‑to owner for escalated endpoint management, identity and access, collaboration services, and day‑to‑day infrastructure operations. The ideal candidate blends excellent customer service for office users with strong Microsoft cloud skills (Entra ID/Azure AD, Intune, Exchange Online, SharePoint/OneDrive, Teams, Defender, and Purview). This role collaborates closely with all business lines within our—such as eDiscovery, Court Reporting, Record Retrieval/Subpoena, and Legal Staffing and traditional services—ensuring reliable technology for time‑sensitive client work. Responsibilities: Traditional Services Office & End‑User Support - Provide Tier 2/3 support for office staff (Windows/macOS, printers/scanners, conference rooms/Zoom/Teams Rooms, VoIP, and line‑of‑business apps). - Maintain site technology basics (switches/APs, cabling vendors coordination, ISP issues, VPN, secure Wi‑Fi) and document site standards/runbooks. - Coordinate new office moves, expansions, and equipment lifecycle for traditional services teams. Microsoft 365 Administration - Identity & Access: Manage Entra ID (Azure AD) including Conditional Access, security defaults, RBAC/PIM, app registrations, and SSO. - Collaboration: Administer Exchange Online, Teams, SharePoint/OneDrive (sites, sharing, retention, transport rules, mailbox policies). - Endpoint Management: Own Microsoft Intune for Windows/macOS/iOS/Android (enrollment, Autopilot, compliance, security baselines, app packaging, reporting). Lead staged rollouts per the Intune program plan. - Security: Operate Microsoft Defender (Endpoint/Identity/Email) alerts and tuning in partnership with Security. Support Microsoft Purview (DLP, labeling, Insider Risk) configuration and adoption. Azure Administration - Support Azure subscriptions/resource groups with least‑privilege RBAC and policy guardrails; assist with storage, backup, and monitoring fundamentals. - Partner with Security on Conditional Access signals, log analytics, and alert routing to improve detection and response. Joiner–Mover–Leaver (JML) Execution - Execute onboarding, role changes, and offboarding tasks in line with policy (accounts, licenses, access reviews, device handoff/collection, attestations) and keep checklists current. Service Management, Documentation & Projects - Work tickets to SLA, perform root‑cause analysis, and maintain high customer satisfaction. - Create/update SOPs, diagrams, and knowledge articles that enable first‑call resolution by the Service Desk. - Deliver small/medium projects (e.g., Intune enrollment waves, Purview rollout, Conditional Access hardening) on time with clear communications to stakeholders. Qualifications: - 4+ years in systems administration or endpoint/cloud operations supporting multi‑site professional services or similar fast‑paced environments. - Hands‑on experience administering Microsoft 365 (Entra ID/Azure AD, Exchange Online, SharePoint/OneDrive, Teams) and Intune (enrollment, compliance, Autopilot, app deployment). - Practical knowledge of Conditional Access, MFA, RBAC/PIM, and data protection controls (DLP/labeling) in Microsoft Purview. - Solid Windows 10/11, macOS, and mobile (iOS/Android) administration; PowerShell proficiency for automation. - Networking fundamentals (DNS/DHCP, VLANs/Wi‑Fi, VPN) and troubleshooting across the stack (device → network → cloud app). - Clear, empathetic communicator who can translate technical topics for non‑technical users in office settings. - Periodic travel to offices for projects, hardware lifecycle, and incident response (estimate 10–20%; adjust as needed). - Participate in an after‑hours/on‑call rotation for critical incidents and maintenance windows. Preferred Qualifications (Nice to Have) - Certifications: MS‑102, AZ‑104, SC‑300/SC‑400, MD‑102, ITIL v4 Foundation. - Experience with Microsoft Defender suite, Log Analytics/KQL, and Sentinel or comparable SIEM. - Exposure to eDiscovery/legal industry tooling or other regulated professional services environments. The Compensation range for this role is $105,00-$115,000 USD per hour and may be eligible for a bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. What We Offer • People-Focused Culture • Competitive Pay & Quarterly Incentives • Comprehensive Benefits, 401k & Wellbeing Programs (link for details) • Flexible Time Off & Remote Work Options • Professional Development & Career Growth Opportunities • Exposure to cutting-edge technology in the legal services industry Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected. All persons hired will be required to complete a comprehensive background check and provide proof of eligibility to work in the country of the job location.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The LMS Administrator will manage and maintain CareDx’s Learning Management System (CareDx University powered by Brainier/ClearCo) to support enterprise-wide Compliance, HR, other enterprise department training, and commercial learning initiatives. This role ensures accurate deployment of mandatory compliance assignments & learning plans, optimizes system functionality, and provides technical and operational support to stakeholders across the organization. - Manage day-to-day LMS operations, including user management, course deployment, and system configuration. - Maintain system integrity by performing regular audits, updates, and troubleshooting. - Guide for proper integration of the system into the HRIS and enable auto-assignment wherever possible. - Ensure LMS compliance with technical standards (SCORM/xAPI) and data privacy regulations. - Configure and assign enterprise-wide compliance, HR, other department curricula & Commercial learning plans in collaboration with key stakeholders. - Monitor completion rates and generate compliance reports for regulatory audits and internal reviews. - Partner with Commercial, Compliance, HR, and other enterprise team members to ensure timely and accurate assignment of mandatory training. - Develop and distribute dashboards and reports on training completion, engagement metrics, and compliance KPIs. - Analyze data to identify gaps and recommend improvements in training effectiveness. - Serve as the primary point of contact for LMS-related inquiries from learners, managers, and content owners. - Provide technical support and training for internal teams on LMS functionality and best practices. - Collaborate with Commercial, Compliance, HR, other enterprise team members and IT for content integration and system enhancements. - Stay current on LMS features and compliance training trends to optimize system performance. - Recommend process improvements and automation opportunities to streamline workflows. - Provide feedback to enhance or optimize assigned content. - Assist in Commercial curricula reviews to ensure parity and clear training goals. Qualifications - Bachelor’s degree in Business Administration, Information Technology, or related field. - Minimum 3–5 years in LMS administration, preferably in a regulated industry. - Experience with Brainier or similar LMS platforms (ClearCo, Cornerstone, SuccessFactors). - Familiarity with compliance training programs and reporting requirements. - Strong technical aptitude and problem-solving skills. - Excellent communication and stakeholder management abilities. - Proficiency in data analysis and reporting tools. Preferred Skills - Knowledge of HRIS and Active Directory integration. - Experience with eLearning authoring tools (Articulate, Storyline). - Understanding of healthcare compliance frameworks. Benefits - Competitive base salary and incentive compensation. - Health and welfare benefits, including a gym reimbursement program. - 401(k) savings plan match. - Employee Stock Purchase Plan. - Pre-tax commuter benefits. - Living Donor Employee Recovery Policy allowing up to 30 days of paid leave annually for organ or bone marrow donation. - And more!