• Handle inbound sales calls to establish new services and upgrade existing accounts. • Conduct outbound campaigns to collect overdue payments, retain customers, and reactivate services. • Handle inbound retention calls from existing customers to address concerns, resolve issues, and retain services. • Present and promote company products/services in a compelling and customer-focused manner. • Accurately and efficiently capture customer interactions, account updates, and sales results in the system to support follow-up opportunities, revenue growth, and an excellent customer experience. • Meet or exceed daily, weekly, and monthly sales, and service performance metrics. • Apply strong problem-solving skills to overcome objections and deliver win-win solutions. • Follow call flows and sales strategies while adapting communication style based on customer needs. • Collaborate with peers, supervisors, and cross-functional teams to enhance customer experience. • Stay up to date on product knowledge, service features, promotions, and industry trends.

• Organize, manage and work respective territory to maximize sales revenue and profitability • Maintain current business in existing accounts, identify and close new business opportunities within these accounts. • Understand and incorporate the Group Purchasing Organization, IDN, National Clinical Reference Lab and Local Healthcare Delivery Network strategy into the daily territory sale strategy and revenue growth plan. • Achieve sales plan in all Focus Product categories. • Meet weekly sales call targets to maximize sales productivity and business opportunity. • Use sales skills to determine priorities, develop territory growth plan, build account strategies and tactics to achieve territory revenue growth targets. • Use the client relationship manager (CRM) system monthly forecast tool to measure, track and plan new business opportunities. • Work collaboratively with other departments to improve the customer experience, create mutually beneficial solutions and drive sales growth. • Educate medical staff on the benefits of products. • Provide product demonstrations and support.

• Immerse yourself in the Bay Area AI ecosystem to identify, engage, and win the most promising startups • Own the relationship with high potential AI accounts • Advocate for your customers internally • Drive account growth by maintaining meaningful contact and identifying new opportunities • Manage and negotiate contract renewals • Partner with marketing, product, and customer success teams to deliver a best-in-class customer experience • Translate customer feedback from the Bay Area AI community into clear insights for our Product and Engineering teams

• Immerse yourself in the tech ecosystem to identify, engage, and win the most promising startups. • Own the relationship with high potential accounts. • Advocate for your customers internally, working with support and engineering to remove technical roadblocks. • Drive account growth by maintaining meaningful contact and identifying new opportunities. • Manage and negotiate contract renewals, communicating the value of new features to drive expansion. • Partner with marketing, product, and customer success teams to deliver a best-in-class customer experience. • Translate customer feedback into clear insights for our Product and Engineering teams.