• Support valuation reconciliation. • Support drawback claims. • Support post summary corrections. • Support resolution of problematic imports and exports. • Contribute to trade automation projects. • Assist in the development and delivery of training for users of PW trade compliance tools. • Support testing/auditing of exports, imports, value, HS, etc. as needed. • Support improvement projects globally. • Support investigations and external audits as necessary. • Identify and elevate risks and assist in prioritization of mitigation efforts. • Provide support/mentoring to less experienced personnel. • Support other activities of the department as needed.

• Provide strategic and operational support to the Catalytic Opportunity Fund (COF) • Lead strategic thinking on the continuous evolution of the COF • Oversee COF design and how it is used and leveraged across the portfolio • Responsible for the ongoing management of the COF in line with market strategies and government priorities • Monitor funding tracks and iterate on design and eligibility criteria • Ensure the COF operates at maximum efficiency • Oversee monitoring, evaluation, and knowledge management activities • Lead a team of 4 and act as the direct manager to the COF Manager and Senior Associate

• Serve as the lead incident coordinator for high-severity events, activating playbooks, declaring incident severity, and coordinating with functional leads to drive a structured response. • Define, operationalize, and document the end-to-end incident response lifecycle that aligns to FedRAMP High, IL5, and NIST 800-53 requirements. • Drive readiness activities by designing and facilitating cross-functional tabletop exercises, hands-on simulations exercises, incident response team training, and review of playbooks to validate response protocols. • Facilitate Root Cause Analysis by leading post-incident reviews using structured methodologies and documentation to separate root causes from contributing factors and drive business-wide corrective actions to closure. • Serve as the primary liaison between technical and business units by translating incident details into business impact assessments that drive informed decision-making for legal, compliance, and operational teams. • Bridge technical and operational responses by building communication paths between engineering, operations, legal, compliance, and customer facing teams to translate complex incidents into actionable updates for leadership. • Establish centralized reporting, dashboards, and KPIs to monitor response efficiency, trend analysis, and program maturity. • Manage and optimize incident response tools like ServiceNow, PagerDuty, and Jira to ensure.

• Execute high-impact professional learning sessions that result in measurable product adoption and maintain exceptional customer satisfaction • Deliver professional learning sessions across formats (live virtual, asynchronous, and in-person). • Tailor session content based on detailed knowledge of dedicated district accounts, customer needs, and internal user engagement data. • Inspire the audience via compelling delivery, engagement tactics, and high-quality resources. • Collaborate with Sales and Customer Success Managers to share customer wins and opportunities for improved relationship strength. • Design, revise, and scale professional learning materials to meet specific customer instructional goals and align with product engagement objectives. • Gather and analyze customer needs to ensure session content is tailored and scalable. • Represent the Professional Learning team's perspective in cross-functional working groups and special projects to inform Go-to-Market strategies and product initiatives.