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Senior Manager, IT

ManagerManagerFull TimeRemoteSeniorTeam 1-10Since 2017H1B SponsorCompany SiteLinkedIn

Location

Ohio

Posted

110 days ago

Salary

$95K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglishAzureCyber SecurityJamf

Job Description

Senior Manager, IT

Triquetra

• Own and continuously improve the IT ticketing system, ensuring timely and high-quality resolution of employee support requests. • Act as the primary escalation point for complex technical issues across hardware, software, and networking, while documenting and refining standard operating procedures for common IT workflows. • Own the onboarding and offboarding IT processes for all employees. • Manage the procurement, configuration, deployment, and lifecycle of laptops, mobile devices, and peripherals. • Maintain a comprehensive asset inventory. • Enforce device management policies (MDM). • Support the management of the company’s software stack, including evaluating tools, managing licenses, and ensuring proper utilization across SaaS platforms and business applications. • Implement and maintain core cybersecurity practices, including endpoint protection, MFA, SSO, access management, email security, and backups. • Coordinate with IT vendors, ISPs, and service providers to ensure reliable support and service delivery. • Contribute to IT planning efforts by identifying gaps, recommending improvements, and supporting initiatives that align IT capabilities with business needs.

Job Requirements

  • 3–5+ years of experience in an IT Manager or similar hands-on role
  • Experience supporting small to mid-sized companies (ideally under ~75 employees)
  • Strong experience in IT helpdesk operations, device management, and SaaS environments (Google Workspace required)
  • Working knowledge of cybersecurity fundamentals and common security tools
  • Familiarity with endpoint/device management platforms (Jamf, Intune, or equivalent)
  • Strong communication skills with the ability to clearly explain technical issues and solutions
  • Preferred Experience supporting remote or distributed teams
  • Exposure to vendor coordination and basic IT budgeting
  • Familiarity with identity and access management tools (Okta, Azure AD, or similar)
  • Interest in contributing to IT strategy and scaling infrastructure
  • Relevant certifications (CompTIA Security+, Google IT Professional, or similar) are a plus

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