• Lead nationwide service performance elevation initiatives, ensuring alignment with P&S operational strategy. • Strengthen customer satisfaction by enabling branches to deliver reliable, high-quality service in alignment with customer expectations. • Manage and execute strategic projects requiring specialized expertise, delivering measurable business impact across the service network. • Drive performance turnaround programs in underperforming branches or functional areas to improve uptime, utilization, and customer KPIs. • Oversee standardization of service practices, ensuring consistency across all branches, field teams, and specialist groups. • Ensure compliance with ISO, internal quality standards, safety frameworks, and customer contractual requirements. • Develop and maintain SOPs, quality audit programs, service readiness checklists, and performance review structures. • Audit service operations, identify gaps, and drive process optimization. • Lead the integration of digital tools, reporting systems, and service technologies into branch operations to support operational excellence. • Strengthen utilization of warranty systems, data dashboards, and technical reporting platforms. • Develop branch-level tools and processes that improve customer communication, root-cause reporting, and service follow-up. • Generate reports that improve visibility of utilization, performance bottlenecks, warranty trends, and improvement opportunities. • Develop service and maintenance costing models for RFQs and extended service contracts.

• Provides nursing care to patients and families along the health illness continuum • Performs initial, ongoing and functional health status assessment as applicable to the population and/or individual • Utilizes assessment data to identify pertinent nursing diagnoses and collaborative problems • Collaborates assessment findings with providers and members of healthcare team as appropriate • Initiates and/or coordinates care plans and individualizes critical paths/medical management plans • Evaluates and documents response to nursing interventions and achievement of outcomes • Delegates tasks in accordance with specific criteria and state statutes

• Design and refine data collection processes that balance rigor with usability in fast-changing contexts. • Implement and maintain the Impact Measurement Framework, ensuring data is captured effectively across programs. • Build and improve systems that enhance data accessibility and user experience for staff. • Conduct regular data quality checks and resolve discrepancies in partnership with program teams. • Document processes and maintain clear guidelines for staff adoption. • Collaborate with Technology Systems and Support teams to align data strategies with tech solutions. • Develop dashboards and reports that provide actionable insights for leadership and program teams. • Translate complex data into clear, compelling narratives for decision-making and strategic planning. • Prepare data for Board reports, leadership updates, and other high-level communications. • Identify opportunities to streamline and scale data processes as the organization grows. • Experiment with new tools and approaches to improve efficiency and impact. • Support change management initiatives to foster a culture of data-driven decision-making. • Deliver training and create user-friendly guides to help staff adopt new systems.

• Develop and implement comprehensive local and state grassroots strategies and advocacy campaigns • Organize volunteers to complete federal activities in collaboration with national team. • Write and disseminate e-mails to volunteers, legislative alerts, issue talking points, and training curriculum. • Plan and manage lobby days or similar events, including virtual, to drive engagement and policy wins. • Identify and develop volunteers with personal stories related to ACS CAN's policy campaigns. • Drive volunteer fundraising in the assigned state(s).