At Insmed, every moment and every patient counts — and so does every person who joins in. As a global biopharmaceutical company dedicated to transforming the lives of patients with serious and rare diseases, you’ll be part of a community that prioritizes the human experience, celebrates curiosity, and values every person’s contributions to meaningful progress. That commitment has earned us recognition as Science magazine’s No. 1 Top Employer for five consecutive years, certification as a Great Place to Work® in the U.S., and a place on The Sunday Times Best Places to Work list in the UK. For patients, for each other, and for the future of science, we’re in. Are you? About the Role: We’re looking for a Pharmaceutical Case Manager on the Patient Services team to help us expand what’s possible for patients with serious diseases. Reporting to the Associate Director, Case Management, you’ll oversee the patient journey from initial onboarding through ongoing support and service, ensuring a positive and seamless experience for patients in your designated region. Case Managers will be an integral part of a collaborative team focused on delivering exceptional support to patients in need of specialty medications. Case Managers will work with cross-functional teams such as: field access managers, educators, field sales, and specialty pharmacies to facilitate a holistic and patient-centric approach to assisting patients. What You'll Do: In this role, you’ll be responsible for building strong relationships with internal stakeholders, as well as patients and healthcare professionals, ensuring timely delivery of services while exhibiting Insmed’s core values of Compassion, Accountability, Passion, Respect and Integrity. You’ll also: - Patient Support & Case Management: Manage the patient journey, from initial prescription receipt through ongoing treatment support, ensuring timely and accurate services are provided - Collaboration with Cross-Functional Teams: Partner with team members across departments to troubleshoot issues, share best practices, and ensure a holistic and patient-centric approach to care - Prior Authorization & Insurance Coordination: Verify insurance coverage and prior authorization status, and help resolve any barriers to treatment; as well as collaboration with the Field Access Manager and Key Account Directors to monitor access challenges - Therapy Initiation Coordination: Ensure that all aspects of the patient’s therapy initiation experience are well-coordinated, including the ability to support patient questions in accordance with prescribing information (PI) data as indicated - Ongoing Outreach: Provide continuous education based on the prescribing information (PI), monitor patient progress, and address any concerns to ensure adherence to the prescribed treatment plan - Utilize motivational interviewing communication techniques to deliver appropriate communication and engagement based on patient needs Who You Are: You have a Bachelor’s degree or equivalent experience along with 2 years of experience in Case Management within pharma/biotech, clinics, hospital or insurance company. You are or you also have: - Superior Interpersonal Skills Acumen: Ability to collaborate effectively with internal and external team members. Assist other team members when needed and offer support to ensure shared goals are met - Open Minded & Adaptable: Be open to new ideas, feedback, and change. Willingness to learn and adapt to evolving patient needs and organizational goals. Ability to step up and contribute outside of normal responsibilities when needed. Embrace new challenges and changes, demonstrating flexibility in working with various teams and handling diverse patient needs - Patient-Centric Approach: Demonstrate a strong focus on patient care, ensuring that patient needs are always prioritized and that you go the extra mile to ensure their satisfaction and success - Dedicated: A self-motivated and diligent approach to your work, ensuring tasks are completed accurately and efficiently while maintaining high-quality care for patients - Expert Communicator: Strong verbal and written communication skills, with the ability to clearly convey information to patients, healthcare providers and cross-functional teams. Ability to adapt communication style to the needs of the individual patient, ensuring clarity, empathy and understanding at all times - Proactive Problem Solver: Demonstrated ability to identify potential challenges before they arise and take initiative to find creative and effective solutions. Ability to anticipate patient, provider, and access issues, ensuring timely resolution to prevent delays in treatment initiation - Working knowledge and experience with health insurance, Medicare Part D coverage, prior authorization process, and Rx reimbursement, specifically in specialty drugs - Understanding of HIPAA and privacy laws and requirements and maintains patient confidentiality - Experience with Adverse Event and Product Quality Complaint reporting Nice to have (but not required): - 1 year in pharmaceutical or biotech case management Where You’ll Work This is a fully remote role. It can be performed effectively from the Dallas, TX area while staying connected to your Insmed team and community. Occasional travel for team meetings or events will be expected. Travel Requirements This role requires occasional domestic travel (up to 25%). #LI-REMOTE #LI-MC1 Pay Range: $39.00-50.00 Hourly Life at Insmed At Insmed, you’ll find a culture as human as our mission—intentionally designed for the people behind it. You deserve a workplace that reflects the same care you bring to your work each day, with support for how you work, how you grow, and how you show up for patients, your team, and yourself. Highlights of our U.S. offerings include: - Comprehensive medical, dental, and vision coverage and mental health support, annual wellbeing reimbursement, and access to our Employee Assistance Program (EAP) - Generous paid time off policies, fertility and family-forming benefits, caregiver support, and flexible work schedules with purposeful in-person collaboration - 401(k) plan with a competitive company match, annual equity awards, and participation in our Employee Stock Purchase Plan (ESPP), and company-paid life and disability insurance - Company Learning Institute providing access to LinkedIn Learning, skill building workshops, leadership programs, mentorship connections, and networking opportunities - Employee resource groups, service and recognition programs, and meaningful opportunities to connect, volunteer, and give back Eligibility for specific programs may vary and is subject to the terms and conditions of each plan.  Current Insmed Employees: Please apply via the Jobs Hub in Workday. Insmed Incorporated is an Equal Opportunity employer. We do not discriminate in hiring on the basis of physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement. Insmed is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, please contact us by email at TotalRewards@insmed.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Applications are accepted for 5 calendar days from the date posted or until the position is filled.

Description JOB SUMMARY We are seeking an experienced and people-focused Human Resources Manager to support a growing restaurant organization. This role will partner closely with leadership and field teams to support a strong people strategy that aligns with our culture, operations, and continued growth. The HR Manager will support team members across multiple restaurant locations, ensuring compliance, strengthening employee engagement, and helping develop leaders throughout the organization. While this role is remote, candidates based in New York or Connecticut are preferred due to proximity to our home office in Westport, CT and our restaurant locations. RESPONSIBILITIES & DUTIES Employee Relations & Support - Serve as a trusted HR partner for leaders and team members across restaurant locations - Provide guidance and coaching on employee relations matters, performance management, and conflict resolution - Support and conduct investigations, ensuring issues are addressed fairly and consistently Recruitment & Talent Development - Partner with leadership on recruiting strategies for restaurant and support center roles - Support hiring managers throughout the recruitment and onboarding process - Help build leadership development initiatives and career growth pathways for team members HR Operations & Compliance - Ensure compliance with federal, state, and local employment laws nationwide - Maintain and update HR policies, employee handbook, and procedures - Support benefits administration and HR systems as needed Culture & Engagement - Champion company culture and core values across all locations - Support employee engagement, recognition programs, and retention initiatives - Help foster a workplace where hospitality begins with how we treat one another Training & Leadership Support - Support development and delivery of training programs for managers and team members - Provide coaching and HR guidance to restaurant leadership teams QUALIFICATIONS - 5+ years of Human Resources experience, preferably in hospitality, restaurants, or multi-unit retail - Strong knowledge of employment laws and HR practices nationwide - Experience supporting multi-location or field-based teams - Excellent interpersonal, communication, and problem-solving skills - Ability to build trust and credibility with leaders and team members - Highly organized with the ability to manage multiple priorities in a fast-paced environment Preferred Qualifications - Experience in a growing restaurant or hospitality organization - SHRM-CP, SHRM-SCP, PHR, or similar certification - Preferred work location: In office at our Restaurant Support Center in Westport, CT. Remote candidates may be considered. Occasional ability to visit our restaurant locations is required. ABOUT BARCELONA WINE BAR Barcelona Restaurants, LLC, based in Westport, CT, is one of the oldest Spanish-focused restaurant groups in America. Its award-winning selection of wines from Spain and South America brings together over 400 bottles from over 70 wine regions. The warm and welcoming tapas bars are inspired by the culture of Spain and the ever-changing rustic menu is focused on clean flavors, seasonal ingredients, and specialties from Spain and the Mediterranean. Barcelona Restaurants, LLC is an Equal Opportunity Employer committed to a diverse workforce. OUR CULTURE We believe hospitality starts with our team. Our culture is rooted in our core values of Pride, Thrilled Guests, Community, and Profitability, and this role plays an important part in ensuring those values come to life across our organization.

• Support Woolpert’s global immigration program, including partnering with various immigration firms on all visa/work permit processing and tracking, while ensuring compliance with immigration laws and regulations. • Manage and maintain relationships with external immigration firms. • Identify and drive opportunities to streamline processes, enhance the employee experience, and strengthen vendor partnerships as the program scales globally. • Monitor changes in immigration laws, regulations, and government guidance. • Maintain up-to-date knowledge of U.S. and global immigration policies, including USCIS, DOL, and DHS updates, and translate legal developments into actionable process improvements. • Work with HRBPs to ensure that sponsorship decisions support business needs while maintaining compliance. • Provide guidance to employees, HRBPs, and managers on immigration-related matters, including work authorization requirements for international business travel. • Communicate policy updates and government or procedural changes clearly and effectively. • Support Woolpert’s relocation program, including maintaining a strong working relationship with relocation management vendor, and overseeing end-to-end process of domestic and international assignments and relocations. • Serve as the primary internal point of contact for employees, managers, and HRBPs. • Provide clear guidance and support to employees and managers on global mobility policies, processes, and requirements, balancing compliance with employee experience. • Identify and drive opportunities to streamline processes, enhance the employee experience, and strengthen vendor partnerships as the program scales globally. • Track and manage relocation data, reporting, maintaining accuracy, timeliness, and visibility for stakeholders. • Provides support across various HR functions as needed, particularly during peak workload periods or time-sensitive projects.

GENERAL PURPOSE: Mitigate risk for the company and drive engagement by managing timely responses to Associate concerns raised through open-door channels. Execute prompt, timely, thorough, and proactive responses to Alertlines, 3rd party charges, Associate correspondence, social media, or any actionable trends identified through Case Management requiring on-site or remote investigative activity. Provide Associate Relations support for critical incidents such as suicidal associates and domestic violence. Support after-hours critical incident coverage as assigned. Coach and counsel business unit leadership on managing Associate Relations issues. Facilitate Key People Processes and Approachable Leadership training or conduct Climate Surveys in response to Associate Engagement results. Through the investigation process, monitor, validate, and ensure compliance with internal HR policies and procedures and external local, state, and federal laws. Follow all HR Services processes and work with the HR Services Leadership team and legal partners to provide documentation, reports, or investigative case files or records as needed. The base salary range for this role is $66,800 – $98,350. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location. ESSENTIAL FUNCTIONS: Associate Relations-Investigations: • Conduct on-site/remote investigations as assigned by the Associate Relations Case Manager identified through Case Management, Alertline, 3rd party channels, social media, associate correspondence, or other vehicles. Required to conduct investigations for all shifts for the business units HR Services supports. • Follow HR Services investigation and response processes to ensure consistency and mitigate risk. Enter case notes and supporting documentation, including reporting and video from investigations into the Case Management system daily and in a timely/thorough manner. • Work closely with the HR Services team to ensure cross-functional sharing of activities and outcomes. • Together with the support team, run reporting and provide related documents such as case management history, compliance sign-offs, etc., to assist in responding to 3rd party claims agency/attorney charges. Conduct investigations as needed for further case closure. • Respond on site as necessary to any crises working with the LP and 3rd party – Magellan. • Conduct Domestic/Intimate Partner Interactives and follow established protocols. • Respond to cases involving Suicidal Associates by following established protocols. • Lead First Responder process. • Through investigations, monitor that stores are proactively executing a Pro-Associate culture. • Advise on Corrective Action Guideline adherence and counsel Store Management on policy violation disciplinary action to ensure consistency. • Interpret personnel policy. Assist Field Leadership in redirecting Associates when necessary and formulating action plans with managers when potential associate problems are identified. • Develop self by staying abreast of HR techniques and trends. Compliance: • Respond (within 48 business hours – 24 business hours for Sexual Harassment) to all case management, critical incidents, 3rd Party charges, or other forms of notification relating to Associate relations allegations. • Meet established service level expectations, including expected case closure productivity and days to close goals. • Follow all HR Services Investigation and Communication processes. • Final Pay and effective scheduling within guidelines. • Recommend follow-up on appropriate disciplinary action for repeat compliance issues. Government Regulations: • Work with legal to help support as needed in the research and documentation of any state or federal agency complaints and coordinate response with legal counsel. • Stay abreast of regional, state, or federal AR-related legislation and changes that may affect company policy/procedure. • Conduct or follow up on ADA regulations and Interactives as necessary to ensure we remain compliant. Training: • Conduct training workshops and seminars as needed. Analysis/Research: • Recommend human resource policy, and process improvement recommendations to the supervisor in response to changing needs or trends. • As part of the investigation process, assess training, benefits, wages, labor, and associate relations needs and communicate recommendations to business partners. • Initiate analysis/reports / statistical data as part of the investigation process and use this data to support findings and identify trends. Liaison to Corporate Office/Field/Distribution Center: • Guide business unit leaders as needed in implementing and communicating Human Resources, compensation, and benefit policies and procedures. • Act as liaison between business units (corporate, stores, DCs) for training, benefits, labor, and associate relations needs. Special projects and other duties as assigned. COMPETENCIES: Communicates Effectively Dealing with Ambiguity Collaboration Manages Conflict Decision Quality Ensures Accountability and Execution Business Acumen Plans, Aligns, and Prioritizes QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: • 3-5 years of multi-unit retail HR or similar Associate Relations Call Center/Shared Services experience preferred • Workplace Investigations Training preferred • Knowledge of NLRB-related issues is a plus • Degree(s) in Business Administration, Organization Development, Human Resources, or other related field preferred • Excellent interpersonal, presentation, facilitation, analytical, organizational, and communication skills required • Working knowledge of Excel, Word, and Outlook PHYSICAL REQUIREMENTS/ADA: • Requirements: Consistent timeliness and regular attendance. The job requires ability to work in an office environment, primarily on a computer. The job also requires sitting, standing, walking, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. • This position may be performed remotely anywhere within the United States except the State of Colorado. • Occasional Requirements: The job occasionally requires bending, kneeling, reaching, and lifting up to 10 pounds. • May also require occasional 10-15%25 short notice driving and/or air travel, including traveling overnight (single or multiple) for on-site investigations, business functions, or site visits. • Vision requirements: Ability to see information in print and/or electronically. #LI-Remote SUPERVISORY RESPONSIBILITIES: None DISCLAIMER: This position description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.