GENERAL PURPOSE: Mitigate risk for the company and drive engagement by managing timely responses to Associate concerns raised through open-door channels. Execute prompt, timely, thorough, and proactive responses to Alertlines, 3rd party charges, Associate correspondence, social media, or any actionable trends identified through Case Management requiring on-site or remote investigative activity. Provide Associate Relations support for critical incidents such as suicidal associates and domestic violence. Support after-hours critical incident coverage as assigned. Coach and counsel business unit leadership on managing Associate Relations issues. Facilitate Key People Processes and Approachable Leadership training or conduct Climate Surveys in response to Associate Engagement results. Through the investigation process, monitor, validate, and ensure compliance with internal HR policies and procedures and external local, state, and federal laws. Follow all HR Services processes and work with the HR Services Leadership team and legal partners to provide documentation, reports, or investigative case files or records as needed. The base salary range for this role is $66,800 – $98,350. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location. ESSENTIAL FUNCTIONS: Associate Relations-Investigations: • Conduct on-site/remote investigations as assigned by the Associate Relations Case Manager identified through Case Management, Alertline, 3rd party channels, social media, associate correspondence, or other vehicles. Required to conduct investigations for all shifts for the business units HR Services supports. • Follow HR Services investigation and response processes to ensure consistency and mitigate risk. Enter case notes and supporting documentation, including reporting and video from investigations into the Case Management system daily and in a timely/thorough manner. • Work closely with the HR Services team to ensure cross-functional sharing of activities and outcomes. • Together with the support team, run reporting and provide related documents such as case management history, compliance sign-offs, etc., to assist in responding to 3rd party claims agency/attorney charges. Conduct investigations as needed for further case closure. • Respond on site as necessary to any crises working with the LP and 3rd party – Magellan. • Conduct Domestic/Intimate Partner Interactives and follow established protocols. • Respond to cases involving Suicidal Associates by following established protocols. • Lead First Responder process. • Through investigations, monitor that stores are proactively executing a Pro-Associate culture. • Advise on Corrective Action Guideline adherence and counsel Store Management on policy violation disciplinary action to ensure consistency. • Interpret personnel policy. Assist Field Leadership in redirecting Associates when necessary and formulating action plans with managers when potential associate problems are identified. • Develop self by staying abreast of HR techniques and trends. Compliance: • Respond (within 48 business hours – 24 business hours for Sexual Harassment) to all case management, critical incidents, 3rd Party charges, or other forms of notification relating to Associate relations allegations. • Meet established service level expectations, including expected case closure productivity and days to close goals. • Follow all HR Services Investigation and Communication processes. • Final Pay and effective scheduling within guidelines. • Recommend follow-up on appropriate disciplinary action for repeat compliance issues. Government Regulations: • Work with legal to help support as needed in the research and documentation of any state or federal agency complaints and coordinate response with legal counsel. • Stay abreast of regional, state, or federal AR-related legislation and changes that may affect company policy/procedure. • Conduct or follow up on ADA regulations and Interactives as necessary to ensure we remain compliant. Training: • Conduct training workshops and seminars as needed. Analysis/Research: • Recommend human resource policy, and process improvement recommendations to the supervisor in response to changing needs or trends. • As part of the investigation process, assess training, benefits, wages, labor, and associate relations needs and communicate recommendations to business partners. • Initiate analysis/reports / statistical data as part of the investigation process and use this data to support findings and identify trends. Liaison to Corporate Office/Field/Distribution Center: • Guide business unit leaders as needed in implementing and communicating Human Resources, compensation, and benefit policies and procedures. • Act as liaison between business units (corporate, stores, DCs) for training, benefits, labor, and associate relations needs. Special projects and other duties as assigned. COMPETENCIES: Communicates Effectively Dealing with Ambiguity Collaboration Manages Conflict Decision Quality Ensures Accountability and Execution Business Acumen Plans, Aligns, and Prioritizes QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: • 3-5 years of multi-unit retail HR or similar Associate Relations Call Center/Shared Services experience preferred • Workplace Investigations Training preferred • Knowledge of NLRB-related issues is a plus • Degree(s) in Business Administration, Organization Development, Human Resources, or other related field preferred • Excellent interpersonal, presentation, facilitation, analytical, organizational, and communication skills required • Working knowledge of Excel, Word, and Outlook PHYSICAL REQUIREMENTS/ADA: • Requirements: Consistent timeliness and regular attendance. The job requires ability to work in an office environment, primarily on a computer. The job also requires sitting, standing, walking, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. • This position may be performed remotely anywhere within the United States except the State of Colorado. • Occasional Requirements: The job occasionally requires bending, kneeling, reaching, and lifting up to 10 pounds. • May also require occasional 10-15%25 short notice driving and/or air travel, including traveling overnight (single or multiple) for on-site investigations, business functions, or site visits. • Vision requirements: Ability to see information in print and/or electronically. #LI-Remote SUPERVISORY RESPONSIBILITIES: None DISCLAIMER: This position description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Advance how our customers operate while you advance your career. Join GDIT as an HR Information Systems Analyst and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. - Play a critical role to bridge the gap between business needs and system-based solutions. - Support the HCS team's mission to deliver innovative and efficient solutions that align with GDIT objectives and enhance workforce operations. - Engage teammates, stakeholders, and leadership with resilience and adaptability while increasing operational excellence. Qualifications - Education: Bachelor of Science (B.S.) in Computer Information Systems or similar required - Experience: 3+ years of related experience - Technical skills: - Excellent organizational skills and attention to detail. - Excellent collaboration skills on large teams with dynamic engagement of team members. - Ability to clearly articulate and document stakeholder needs using various methods including process flow diagramming and requirements elaboration methods. - Ability to prepare & maintain technical documentation for ongoing operations, maintenance, and development. - Robust ability to juggle multiple projects and competing priorities. - Excellent facilitation skills with large groups of stakeholders including executive leaders. - Strong analytical abilities with a high level of curiosity and inquisitiveness. - Overarching understanding of systems interfaces and technical aspects to assist development teams with requirements and quality testing. - Scrum & agile experience with active, regular engagement with stakeholders. - Ability to pivot regularly to provide resourceful solutions to problems. - Desired: Understanding of Human Resources processes. - Desired Quality Assurance testing experience on system output and GUI - role involves acting as primary QA on interface output. Requirements - Agile methodology - Organizational Skills - Facilitation Skills - Technical Documentation - Quality Assurance (QA) - Systems Interfaces Benefits - Growth: AI-powered career tool that identifies career steps and learning opportunities - Support: An internal mobility team focused on helping you achieve your career goals - Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off - Community: Award-winning culture of innovation and a military-friendly workplace

• Provides excellent customer service skills while answering employee requests and questions • Coordinates all aspects of the onboarding process across all locations • Facilitate all aspects of various leave processes (FMLA, ADA, Workers Compensation) across Florida Clubs • Counsels employees and managers in Florida Clubs regarding change, conflict management and performance issues and recommends disciplinary action, when necessary • Partners effectively with HR Business Partners and specialist groups such as Payroll, Compensation and Benefits and Talent Acquisition • Assists in developing opportunities to drive strong employee engagement • Conducts audits of payroll, benefits and other HR programs, as needed • Supports HR initiatives such as compensation planning, talent review and benefits open enrollment • Works with business leaders to foster a positive company culture • Pulls reports and provides analytics related to people metrics • Executes changes within Workday, the HRIS system • Participates in the creation and maintenance of HR forms, documents and employee files • Coordinate with HR counterparts across the enterprise to ensure alignment and completion of activities

Assistant General Counsel – Compensation, Benefits & HR Policy Job Description The Assistant General Counsel, Compensation, Benefits & HR Policy, provides strategic legal counsel to Citizens Bank on executive compensation, sales incentive compensation, employee benefits, leave administration, and human resources policy matters. This role partners closely with Human Resources, Sales Performance Management, and senior leaders to design, implement, and oversee compensation and benefits programs in compliance with applicable federal and state laws and banking regulations. The ideal candidate brings deep subject matter expertise in compensation and benefits law within a regulated sales environment, exercises strong judgment, and offers practical, business‑focused legal advice. This role requires excellent drafting skills and a thoughtful approach to risk management in a complex and evolving regulatory landscape. The successful candidate will join a collaborative, high‑performing legal team and assume meaningful responsibility from day one. Key Responsibilities - Provide strategic legal advice on the design, implementation, and governance of executive compensation and sales incentive compensation programs. - Advise on equity‑based, deferred, and other incentive compensation arrangements, including plan documentation and participant agreements. - Draft and negotiate executive employment agreements, offer letters, retention agreements, promissory notes, and severance arrangements. - Counsel Human Resources on compliance with FMLA, ADA, USERRA, and applicable state and local leave laws, including paid leave requirements, accommodation requests, and interactive process obligations. - Monitor and advise on legislative, regulatory, and industry developments affecting compensation, benefits, and related employment matters. - Provide legal guidance and support for reductions in force, including review of selection criteria and adverse impact analyses. - Support mergers, acquisitions, and other strategic transactions by identifying and assessing compensation‑ and benefits‑related risks, conducting due diligence, and drafting employment‑related provisions of transaction documents. - Manage and resolve disputes, claims, and litigation relating to compensation and benefits matters. Qualifications, Education, Certifications and/or Other Professional Credentials - Juris Doctor (J.D.) from an accredited law school and active bar membership in good standing. - At least 3 years of legal experience with a strong focus on compensation and benefits law. - Experience advising financial institutions or other highly regulated, sales‑driven organizations preferred. - Excellent legal judgment, written and verbal communication skills, and the ability to influence across functions. - Demonstrated ability to thrive in a fast‑paced, collaborative, and evolving environment. Hours & Work Schedule - Hours per Week: 40 - Work Schedule: 8 AM-5 PM Pay Transparency - The salary range for this position is $190,000 - $200,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. - We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. #LI-Citizens2 About Us Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.