About Phaidra Phaidra is building the future of industrial automation. The world today is filled with static, monolithic infrastructure. Factories, power plants, buildings, etc. operate the same they've operated for decades — because the controls programming is hard-coded. Thousands of lines of rules and heuristics that define how the machines interact with each other. The result of all this hard-coding is that facilities are frozen in time, unable to adapt to their environment while their performance slowly degrades. Phaidra creates AI-powered control systems for the industrial sector, enabling industrial facilities to automatically learn and improve over time. Specifically: - We use reinforcement learning algorithms to provide this intelligence, converting raw sensor data into high-value actions and decisions. - We focus on industrial applications, which tend to be well-sensorized with measurable KPIs — perfect for reinforcement learning. - We enable domain experts (our users) to configure the AI control systems (i.e. agents) without writing code. They define what they want their AI agents to do, and we do it for them. Our team has a track record of applying AI to some of the toughest problems. From achieving superhuman performance with DeepMind's AlphaGo, to reducing the energy required to cool Google's Data Centers by 40%, we deeply understand AI and how to apply it in production for massive impact. Phaidra’s ability to achieve its mission is determined by our ability to work together — as defined by our core values: Transparency, Collaboration, Operational Excellence, Ownership, and Empathy. We seek individuals who embody these values, as they are instrumental in ensuring our team consistently delivers excellence and fosters an engaging and supportive culture Phaidra is based in the USA, but we are 100% remote with no physical office. We hire employees internationally with the help of our partner, OysterHR. Our team is currently located throughout the USA, Canada, UK, Sweden, Spain, Portugal, the Netherlands, Singapore, Australia, and India. Who You Are As an AI Controls Solutions Engineer, you'll play a critical role in operationalizing and scaling Phaidra's solutions for enterprise data center customers. We are seeking a team member located in the following area: USA. Responsibilities You will work closely with the Technical Program Managers (TPMs) and Data Scientists (DSs), as the technical experts for Phaidra's customers. Your role is to use Phaidra's platform and tools to put AI into production. This role can be broken down into two concrete areas of responsibility: - As the subject matter expert, (SME), you will use Phaidra’s products and your knowledge of the customers' needs to create a model of the facility for ingestion by our product lineup. This will require working closely with our Data Science team. You’ll create a representation of the facility in Mort system builder, map tag data, review our Insights logic for facility specific requirements, and assist in analyzing and triaging these systems in the support phase. - You will work with the product team to identify and define product requirements based upon each customer’s specification and needs. You will work closely with other AI Controls Solutions Engineers and the Product team to ensure our automated tools enable Phaidra to scale across thousands of customers. *This role can include 25% travel Key Qualifications - 10-15 years of work experience as a controls engineer, programmer, or equivalent - Possesses expertise in HVAC and Data Center cooling control methodologies and strategies and displays knowledge of chiller plant fundamentals, configurations, and sequence of operations - Ability to operate as an Solutions Engineer independently. - Understanding of applied thermodynamics for cooling systems, refrigeration systems, and hydronics. - Experience designing, programming, or strong working knowledge of industrial and commercial control systems and protocols such as BACnet and Modbus. - Understanding the applications and control strategies of air side chilled water and direct expansion cooling systems. - Ability to troubleshoot, triage, and analyze issues with control systems and equipment. - Strong proficiency in working with data center operations teams and contributing to solving field operations related problems and challenges. - Experience programming control systems with PLC, ladder logic, text, or block programming languages. - Ability to analyze the performance and viability of your engineered solutions. - Passion for problem solving and using scalable solutions to solve repeat problems. - Ability to translate a combination of customer-stated and customer-implied needs into coherent needs documentation for use by the software development team. - Good educational background in one or more related disciplines pertinent to your area of expertise. Example disciplines include Mechanical Engineering, Computer Science, Software Engineering, Control Theory, Applied Mathematics and other various engineering and applied science fields. - Ability to read and write Python scripts (in collaboration with the software engineering team) to implement Insights and scrappy tooling. - Ability to work independently to resolve onboarding or support tickets by coordinating with the right people or providing direct solutions. You will possesses deep knowledge of Phaidra’s pipelines and effectively identify and addresses issues and manage risks actively. - Exhibits excellent communication skills and has the ability to explain complex domain specific concepts to non-domain experts and also explain complex AI and ML specific concepts to non-AI/ML specific customers. - Ability to own and manage large sections of documentation, fostering a culture of high standards in documentation and communication. - Ability to understand customers well and drive a culture of pragmatic urgency and customer satisfaction. - Ability to lead the deployment and support of multiple Solutions, perhaps in parallel. - Ability to own project delivery within team, work as an independent contributor, and rally other individuals on the team to accomplish substantial tasks that cannot be completed independently. - Ability to mentor peers, delegate within team, handle project stakeholders, build relationships with other departments within Phaidra, and collaborate with their manager on the roadmap, backlog, and work planning. - Shares our company values: Collaboration, Transparency, Operational Excellence, Ownership, & Empathy Preferred Skills & Experience - Experience with rapidly prototyping new technologies and converting into commercially viable products. - Experience building, owning, and operating your own codebases/services. - Experience architecting services within cloud platforms. - Experience applying AI and ML in controls applications. - Experience with statistics, analytics, etc. - Experience with domain relevant optimization problems and solutions. - Familiarity with markup languages like Xml, Json, or Yaml. Onboarding In your first 30 days... - You will have a solid understanding of what Phaidra does and how we do it. - You will have met with team members across Phaidra and started building relationships that will help you be successful at your job. - You will have become proficient at navigating the Solution team’s processes and software tools. By your first 60 days... - You will introduce yourself to our customers - You will understand our customer onboarding process - You will dig into Mort, our project workflow tool - You will build a toy system from scratch By your first 90 days... - You will participate in troubleshooting issues - You will participate in customer onboarding and new system creation - You will create and refine business processes - You will attend site visits General Interview Process All of our interviews are held via Google Meet, and an active camera connection is required. - Meeting with People Operations team member (30 minutes) - Meeting with Hiring Manager (60 minutes) - Meeting with Data Science team member (60 minutes) - Meeting with Technical Program Manager (60 minutes) - Culture fit interview with Phaidra’s co-founders (30 minutes) Base Salary US Residents: - Tier 1 (Largest highest-cost metros): $140,000 - $192,500 - Tier 2 (Other major metros): $133,000 - $182,875 - Tier 3 (Mid-sized metro areas): $126,000 - $173,250 - Tier 4 (All other locations): $119,000 - $163,625 In addition to base salary, this position is eligible for equity. Final salary will be determined based on several factors, including a candidate’s qualifications, skills, competencies, experience, expertise, education and location. In some cases, final compensation may fall outside the posted range. Salary ranges are regularly reviewed and may be adjusted in response to market trends. Benefits & Perks - Fast-paced, team-oriented environment where your work directly shapes the company’s direction. - We are a 100% remote company. - Competitive compensation & meaningful equity. - Outsized responsibilities & professional development. - Training is foundational; functional, customer immersion, and development training. - Medical, dental, and vision insurance (exact benefits vary by region). - Unlimited paid time off, with a required minimum of 20 days per year. - Paid parental leave (exact benefits vary by region). - Flexible stipends to support your workspace, well-being, and continued professional development. - Company MacBook. Please note: Not all of Phaidra’s benefits and perks listed above apply to temporary employees such as interns. On being Remote We take a thoughtful and intentional approach to remote collaboration. Inspired by pioneers like GitLab, we embrace proven best practices to foster an exceptional remote work environment. Our culture is documentation-first, and we prioritize asynchronous communication to support focus and flexibility across time zones. While we value independence, we stay closely connected through tools like Slack and video conferencing. Weekly all-hands meetings help us align and build strong relationships, and we regularly host virtual team-building activities and social events to maintain a sense of camaraderie. Equal Opportunity Employment Phaidra is an Equal Opportunity Employer; employment with Phaidra is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. We welcome diversity and strive to maintain an inclusive environment for all employees. If you need assistance with completing the application process, please contact us at hiring@phaidra.ai. E-Verify Notice Phaidra participates in E-Verify, an employment authorization database provided through the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA). As required by law, we will provide the SSA and, if necessary, the DHS, with information from each new employee’s Form I-9 to confirm work authorization for those residing in the United States. Additional information about E-Verify can be found here. #LI-Remote To be considered for any position at Phaidra, you must submit an online application. This role will remain open until it is filled. Phaidra only hires individuals who are legally authorized to work in the specified location(s) above. We do not provide employment sponsorship. Candidates requiring visa sponsorship, either now or in the future, are not eligible for hire. WE DO NOT ACCEPT APPLICATIONS FROM RECRUITERS.

• Lead the design and modernization of MMIS solutions • Develop and execute AWS cloud migration strategies • Architect and deploy AWS infrastructure using Terraform, CloudFormation, or AWS CDK • Ensure total adherence to HIPAA and MARS-E standards • Establish QA procedures and conduct performance audits • Act as the technical bridge between state agencies, vendors, and internal teams

• play a key role in supporting the senior sales and marketing team in attracting new customers and retaining existing businesses. • educate the client and guide them through the process. • prepare and lead custom demonstrations for client and prospect meetings with sales executives either in person or over Zoom/teams. • support with POVs and pilot projects as part of the sales cycle. • work with Product Management to inform product development and ensure sales team has all of the needed information about our solutions. • work with Product Marketing to ensure the sales team has all required collateral (factsheets, pricing, presentations), messaging and other supporting documentation. • support with training the sales team on current and new product offerings, including the production of FAQs, external messaging, and sales toolkit items. • support the preparation of client proposals (incl. RFPs / RFIs) and develop, enhance and manage the overall proposal process. • create and maintain a knowledge base, proposal templates, standard order forms and other items to improve sales effectiveness. • research businesses and industry trends to identify potential new clients and markets and ways to service existing clients better. • support and attend networking opportunities including conferences and industry events.

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. The Principal Solution Architect for Liquid Cooling Solutions will specialize in the pre-sales design, and recommendation of advanced cooling architectures for high-density environments. This individual will be a subject matter expert in direct liquid cooling (single-phase and two-phase), cooling distribution units (CDUs), and integration of cooling systems with compute and IT hardware from core manufacturers. They will work closely with sales, engineering, data center operations, and customers to design optimal thermal management solutions that improve performance, reliability, and energy efficiency. What you will do - Technology Leadership Acquires deep technical depth in their role; Is the "Go To" person for the solution, both technically and strategically; is on the forefront of their solution(s) and the implications for CDW offerings. - Performs a lead role in executing the "Go-to-Market" for new offerings. - Designs technical solutions not only considering the customer’s infrastructure but also the business limitations and opportunities; operates comfortably beyond standard approaches to satisfy the needs of all the stakeholders. - Reviews peer’s designs for quality and accuracy. - Determines and defines services that complement and/or round out proposed hardware and software engagements, estimates required engineer effort. - Operates beyond a ‘self’ focus for the benefit of the team and the practice to better CDW’s technology leadership, execution, and overall relevance to our customers - Develops standardized templates of deliverables, including the SOW framework, tools, demo lab and scripts, and services calculation (Calc) - Provides leadership to equip CDW to deliver the solution at a high level of quality. - Communicates and trains the team on changes in technologies, procedures, solution implementations and approaches. - Develops training materials for team members to use with CDW audiences. - Promotes a culture of knowledge sharing and collaboration by organizing knowledge bases, contributing regularly, and encouraging team members to contribute. - Coaches and mentors team members to improve their technical, consulting, and sales skills. - Acts as a resource to FSAs for advice and recommendations on technical design issues and product choices. - Conducts technical assessment and expertise evaluations during the candidate selection process. - Assist managers with new hire FSAs’, leads shadow assignments; proactively provides assistance and guidance to new hires to accelerate productivity. - Sales Follows up on implemented solutions and identifies new opportunities that complement the work that was completed. - Advises team members and sales prior to customer calls and/or sales strategy sessions. - Assists customer in understanding their equipment maintenance contracts, upgrade needs, and renewals; analyses the most cost-effective approach for the customer (e.g. renew the contract or purchase new equipment and contract.) - Incorporates financing (through manufacturer or third party) as part of the sales proposal and discussion; look beyond the current infrastructure/problem toward a three to five year roadmap. - Articulates to customers the ITS Practice (Integrated Technology Solutions) value proposition to customers, account managers, and partners and uses it to generate additional revenue opportunities to CDW. - Guides (compares and contrast) customers in their decision making within all tiers of cooling technologies as well as with external competing technologies/solutions and monitor and advise on emerging technologies. - Initiates new event ideas; collaborates with Partners and Sales to design events that can be replicated by other FSAs; secures funding to support CDW customer events. - Delivers presentations and conducts sales conversations with confidence and credibility to C-level clients, both in small meeting and large group formats. - Develops presentation content for the team - Delivers presentations and conducts sales conversations with confidence and credibility to C-level clients, both in small meeting and large group formats. - Develops assessments improvements and demos for FSAs to use as sales tools, identifies new ideas for cross-sell opportunities, teaches FSAs in Sales on how to use these tools. - Collaborates with Partners, Inside Solution Architects (ISA), and Account Executives (AE) to drive mapped opportunities; fine tunes strategies and approaches to achieve greater sales results. - Operates in a regular cadence with multiple partners to educate, plan, and execute on joint strategies in collaboration with multiple stakeholders (ISA, AE, Sales Manager, Field Sales); understands partner alignment in geography and leads customer opportunity mapping exercises; coordinates on-site partner visits. What we expect of you - Bachelor’s degree in Engineering, Thermal Sciences, or related field (or equivalent experience). - Seven-year minimum technical pre-sales or technical architecting experience - Deep understanding of direct liquid cooling systems: single-phase and two-phase; familiarity with design tradeoffs, coolant flow, pressure, reliability, safety. - Experience with CDUs: design, selection, deployment, and monitoring. - Strong familiarity with compute and networking hardware thermal and mechanical requirements (servers, switches, rack systems). - Stay up to date on products, applications, technical service, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature, seminars, and online training - Proven project management skills - Proficient in Microsoft office applications - Proven success and experience selling technologies solutions and services - Knowledge and proven success of engaging and working with sales teams - Ability to execute on territory goals and metrics - Ability to adapt and change to the business needs of the practice and team coverage model - Strong interpersonal and presentation skills, including consulting skills - Strong oral and written communication skills - Strong passion for learning and teaching others - Motivated and self-starting - Ability to think creatively and come up with proactive ideas that will increase sales - Strong problem solving skills - Must be able to communicate effectively and in a constructive manner with management, peers and coworkers - Pay range: $145,600 - $205,000.00, depending on experience and skill set - Annual bonus target of 25% subject to terms and conditions of plan - Benefits overview: https://cdw.benefit-info.com/ - Salary ranges may be subject to geographic differentials We make technology work so people can do great things.     CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.      CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.