For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Risk Solutions team is currently seeking a Senior Risk Solutions Consultant in our Northeast territory. This is a full-time, exempt role. Position is eligible for a fully remote arrangement. POSITION OVERVIEW: Conducts high level technical evaluations and loss analysis of more complex prospective or existing policyholders in a consultative manner. Identifies and analyzes exposures and controls. Delivers consultative and technical services to policyholders. Develops and delivers service strategies in collaboration with underwriting and agency partners to insureds. IN THIS ROLE, YOU WILL: - Conduct field surveys on prospect and existing policyholders and writes reports for underwriting. - Creates and delivers loss analysis. - Develop and deliver meaningful service solutions. - Create and follow up on essential recommendations. - Develop effective relationships with underwriting and agency partners that drives continual collaboration. - Participate in underwriting pipeline, new business, and renewal meetings to provide RS perspective regarding exposure and controls. - Takes initiative to enhance risk solutions / industry knowledge through participation in educational programs and training sessions. - Communicates ideas or positions in a persuasive manner that build support, agreement, and commitment. - Coach / mentor newer in career staff as appropriate. WHAT YOU NEED TO APPLY: - At least 5 years Risk Solutions/Loss Control field experience with a commercial lines national/regional insurance carrier. - Strong Service Account experience. - B.S. degree preferred in a related field to include health and safety, science, engineering or equivalent. - Motivated self-starter with demonstrated initiative; ability to work independently with minimal direction. - Strong to exceptional communication skills, both verbal & written. - Professional loss control certification preferred to include CSP, CFPS, CIH, PE, CPCU, ARM. - Strong to exceptional analytical & problem-solving skills. - Demonstrated project management skills. - Ability to work in a dynamic environment on multiple projects, tasks or assignments. - Results focused. Key Measures of Success: - Quality of work product – both survey and service - Productivity - Timeliness - Partnership with underwriting and agency partners - Innovative ideas and implementation for quality and efficiency gains - Ability to demonstrate improvements in loss ratio, loss frequency, and loss severity, on assigned service accounts. Physical Demands and Work Environment: - Ability to use a personal computer and other standard office equipment. - Ability to work in a fast-paced environment. - Ability to travel as necessary. - Ability to sit and/or stand for extended periods. - Ability to walk through customer buildings and facilities. - Ability to climb a ladder to various heights and maintain balance while performing work tasks. This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only) - Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

About InvoiceCloud: InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com. Position Overview InvoiceCloud is a leading provider of cloud based billing and payment solutions, delivering scalable, secure, and highly reliable integrations that power our rapid growth. As we continue expanding both organically and through acquisition, our integration architecture and execution capabilities are critical to increasing our addressable market and supporting hundreds of millions of annual transactions. The Director of Solutions Engineering is responsible for leading the strategy, architecture, delivery, and operational health of InvoiceCloud’s integration portfolio. This leader serves as the primary subject matter expert for integration architecture and engineering, working cross functionally with Product, Software Engineering, Sales, Alliances, and Services leadership. This is a hands on leadership role that blends technical depth with operational excellence and team development. The Director will build and scale a high performing Solutions Engineering organization that delivers repeatable, cloud native integrations to customers and technology partners in a scalable and cost effective manner. Mission and Why This Role Is Impactful Lead and scale a world class Solutions Engineering organization that designs, delivers, and supports secure, scalable, and repeatable integrations across cloud, on premise, and hybrid environments. Enable company growth by expanding integration capabilities, accelerating time to market, and ensuring operational excellence across the integration lifecycle. Integration excellence is foundational to InvoiceCloud’s ability to scale. The Director of Solutions Engineering will directly impact revenue growth, partner expansion, operational efficiency, and customer experience. This role shapes how our platform connects to the broader ecosystem and ensures our technology strategy supports our long term vision. Key Responsibilities Strategic Leadership - Define and evolve the integration strategy aligned to company growth objectives. - Establish and maintain a scalable integration architecture framework that supports rapid partner expansion and product innovation. - Collaborate with the CTO, VP of Software Engineering, VP of Sales, VP of Alliances, and VP of Services to align roadmaps and release planning. - Identify opportunities to standardize, templatize, and productize integrations to improve margin and reduce implementation timelines. - Define and execute an AI strategy within Solutions Engineering that leverages automation, intelligent mapping, and generative tooling to accelerate integration discovery, design, and documentation while improving quality and consistency. - Identify and implement AI driven capabilities such as predictive integration scoping, anomaly detection, and performance optimization to improve delivery velocity, reduce defects, and enhance scalability across the integration portfolio. Integration Architecture and Delivery - Own the design, planning, and execution of integration initiatives across customers and partners. - Ensure best practices in API design, security, identity management, data exchange, and performance optimization. - Maintain technical governance standards that ensure reliability, scalability, and compliance across all integrations. - Partner with Product and Engineering to influence platform capabilities that enhance integration velocity and repeatability. Operational Excellence - Establish and continuously improve integration discovery, estimation, documentation, and deployment processes. - Develop metrics and reporting to track portfolio health, throughput, quality, and customer impact. - Ensure seamless transition from implementation to operational support with clear ownership and documentation. - Drive continuous improvement initiatives across tools, processes, and methodologies. Team Leadership and Talent Development - Build, mentor, and retain a high performance Solutions Engineering team. - Foster a culture of accountability, technical excellence, collaboration, and transparency. - Recruit top engineering and technical services talent. - Provide hands on coaching and technical guidance where appropriate. - Develop succession planning and career growth paths within the organization. Cross Functional Partnership - Serve as the executive escalation point for complex integration challenges. - Collaborate with Sales and Alliances to support pre sales technical strategy for key partners. - Partner with Services and Conversions teams to ensure seamless execution and alignment. - Communicate clearly and consistently with stakeholders at all levels of the organization. Qualifications Experience - 10 or more years of engineering or technical services experience, with a strong record of delivering cloud based solutions. - At least 3 years of experience leading engineering or technical services teams. - Extensive experience integrating SaaS platforms across public cloud, on premise, and hybrid environments. - Demonstrated experience scaling integration portfolios in high growth environments. Technical Expertise - Deep expertise in REST, SOAP XML, ETL, identity management, OAuth, SAML, and secure API design. - Experience with at least one major public cloud provider. - Strong understanding of distributed systems, transactional databases, caching systems, and API frameworks. - Experience across compute, storage, networking, monitoring, and infrastructure security domains. - Solid grounding in security best practices and compliance requirements. - Experience in financial systems, payments, banking, or regulated enterprise SaaS environments preferred. Leadership Competencies - Strong strategic thinking and systems level problem solving. - Excellent collaboration skills across technical and business teams. - High emotional intelligence and executive presence. - Clear and compelling communicator with both technical and non technical stakeholders. - Ability to drive execution while maintaining architectural discipline. - Curious, proactive, and continuously improvement oriented. Success Metrics - Reduction in integration delivery cycle time. - Increased reuse and standardization across integration assets. - Improved integration portfolio margin and scalability. - High partner and internal stakeholder satisfaction. - Strong team engagement and retention. - Reliable and secure integrations with minimal post go live incidents. Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Base Compensation Range $200,000—$220,000 USD InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws. This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training. If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact jobs@invoicecloud.com. Click here to review InvoiceCloud’s Job Applicant Privacy Policy. For recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.

• Design end-to-end architectures for GenAI and LLM-based solutions across multiple use cases • Translate business and technical requirements into clear and scalable solution designs • Collaborate closely with engineering and platform teams to guide implementation and reduce delivery risks • Create reusable architectural patterns including agents, pipelines, and orchestration layers • Support feasibility assessments, POCs, and MVP planning across multiple initiatives • Contribute to architectural governance and evolving platform standards • Participate in architecture discussions and guide teams on best practices for GenAI systems

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is eligible to be fully remote. - Work closely with programs in a support function providing training, direction, and guidance in the application of compliant Earned Value processes during new program startup, re-plan requirements, and general execution. - Coordinate with surveillance to define gaps, update process documentation/tools/training, communicate plan to deploy updates and training. - Engage proposal teams to ensure structure proposed aligns with new program startup requirements where EV is required and includes standard bids for EV tasks. - Lead Dashboard testing and communicate updates and new features to program community. - Partner with Program Excellence to create/modify process and training for EV refresh initiatives. - Lead EV training and documentation updates for EV certification, participate in program startup, and ad hoc program support. - Develop strategy to shift training from live training to interactive online learning and define where snippets will be beneficial. - Partner with training department to transform live PowerPoint based training to interactive online learning. - Establish measures for initiative successes (ex. CAM performance, training effectiveness). - Support BS&S driven IT projects, to include the support of systems and tool upgrades (such as systems change requests, new implementations, etc.). - Support tool system administrators on as needed basis. Qualifications - Typically 8 years of experience and a Bachelor's degree or equivalent experience. - EVMS knowledge with previous experience in Program Control or Project Finance working externally reported EVM programs with a strong understanding of government requirements as well as a proven ability to analyze financial data. - Experience with EVM tools and a willingness to learn new tools. - Excellent command of MS Office Suite to include MS Word, Excel, PowerPoint, Outlook, and Teams. - Interpersonal skills necessary for interfacing with all levels of management and across functions. - Effective time management and organizational skills. - Ability to work independently and meet deadlines. - Strong leadership skills. - Executive level communication including written, verbal, non-verbal, and using remote audio/video communication software. Requirements - Full-Time Salary Range: $107952 - $183518. - Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Benefits - Health, dental, and vision insurance. - Health savings accounts. - 401(k) savings plan. - Disability coverage. - Life and accident insurance. - Employee assistance program. - Legal plan. - Discounts on home, auto, and pet insurance. - Paid time off and paid holidays. - Other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. - Participation in the company recognition program to receive monetary or non-monetary recognition awards. - Other incentives may be available based on position level and/or job specifics.