IT Knowledge Management Support – Technical Writer
Location
United States
Posted
93 days ago
Salary
0
Seniority
Senior
Job Description
IT Knowledge Management Support – Technical Writer
NOVA Corporation
• Develop, edit, and maintain technical documentation including standard operating procedures (SOPs), knowledge articles, system diagrams, configuration baselines, and release documentation. • Create and manage structured knowledge content supporting Enterprise Management (EM) processes, application packaging, configuration updates, and release validation activities. • Translate complex technical concepts into clear, concise documentation for technical and non-technical audiences. • Maintain documentation of repositories in accordance with organizational knowledge management standards and version control practices. • Support Change Advisory Board (CAB) processes by documenting change records, technical impact summaries, and release notes. • Ensure documentation reflects current configurations, STIG compliance updates, RMF-related control documentation, and system changes. • Coordinate with Systems Administrators, Engineers, IA Security personnel, and Architects to capture accurate technical details. • Support audit readiness by organizing and maintaining required documentation artifacts and evidence. • Assist in developing documentation templates, style guides, and governance standards to improve consistency and quality. • Participate in process improvement initiatives to enhance documentation accuracy, accessibility, and lifecycle management. • Perform additional duties as assigned in support of enterprise IT knowledge management objectives.
Job Requirements
- Active Secret clearance
- Proven experience developing and maintaining technical documentation in enterprise IT environments.
- Strong understanding of IT infrastructure concepts, including Windows enterprise environments, Active Directory, networking fundamentals, and system configuration management.
- Experience supporting documentation within regulated environments (DoD, federal, healthcare, or similar).
- Familiarity with change management processes, release workflows, and configuration management practices.
- Strong written and verbal communication skills with demonstrated attention to detail and accuracy.
- Ability to organize large volumes of technical information into structured, searchable knowledge repositories.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Paid time off
- Professional development opportunities
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