About Smarter Technologies Smarter Technologies is a healthcare technology company focused on transforming how healthcare services are delivered, managed, and reimbursed by applying intelligent software, automation, and AI to high-impact clinical and financial workflows. Formed in 2025 under New Mountain Capital, Smarter Technologies brings together Access Healthcare, SmarterDx, Thoughtful AI, and Pieces—combining deep healthcare services expertise with advanced data, automation, and AI capabilities. You’ll be joining Smarter Technologies at a pivotal stage of growth as the company scales its AI capabilities across real-world healthcare operations. About the Role: Senior Technical Denials Specialist We are hiring a Senior Technical Denials Specialist to bring deep, hands-on expertise in non-clinical (technical/administrative) denials to our Product and Engineering teams. You will own the design and validation of the SmarterDenials Admin SKU and Platform triage logic — the high-volume, fast-resolution layer that handles 70-80% of all denials (claim errors, eligibility, timely filing, additional documentation, non-covered services, etc.). This is a high-impact individual-contributor / small-team-lead role that directly shapes how AI automates and prevents the most common denials across acute and ambulatory settings. This position reports directly to Dan Parsons, Director of Product Engineering, and works closely with senior leadership across Product, Engineering, Finance, and Operations. Key Responsibilities - Serve as the authoritative SME on technical CARC/RARC codes, mapping, and workflows (CO-16, CO-29, CO-22, CO-96, PR-204, etc.). - Define product requirements for auto-scrub, intelligent resubmission, documentation-request automation, and worklist prioritization for soft denials. - Design root-cause prevention logic that feeds denial patterns upstream to SmarterPrebill, SmarterUM, and Patient Access. - Validate AI triage, CARC auto-mapping, and resubmission accuracy using real-world claim data. - Collaborate daily with engineers on features for the Admin SKU and Platform (predictive risk scoring, payer-rule engines, analytics dashboards). - Contribute to pilot programs and customer implementations, translating operational realities into measurable ROI (denial-rate reduction, first-pass acceptance, write-off prevention). Qualifications & Skills - 7–15+ years in healthcare Revenue Cycle Management (RCM). - 4–7+ years specifically focused on technical/non-clinical denials management and prevention. - Proven experience in both health-system/hospital (UB-04 facility claims) and ambulatory/physician-practice/ASC (CMS-1500 professional billing) environments. - Demonstrated success reducing technical denial rates by 20–40%+ through process, rules, or technology initiatives. - Expert working knowledge of clearinghouses (Waystar, Change Healthcare, Experian), EDI 837/835 transactions, claim scrubbers, denial resolution paths, and major payer portals. - Strong analytical skills and ability to translate operational pain points into clear product/engineering requirements. - HFMA CRCR (required); CPB, CSPPM/CSAPM, or AAHAM CRIP preferred. Preferred: - Experience at an RCM vendor, clearinghouse, high claim volume multi-state provider, or payer side (technical claims side). - Familiarity with AI/ML applications in RCM or denial analytics tools. - Lean/Six Sigma or process-improvement certification. Compensation, Benefits & More - Competitive base salary (range and leveling to be finalized based on experience and location) - Direct impact on a product family that attacks a $250B+ industry problem - Fully remote role within the United States - Flexible time off - Comprehensive health benefits, including medical, dental, and vision coverage California Salary Range $135,000—$180,000 USD

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service.  We are proud to say that for three years, HMA has been chosen as a ‘Washington’s Best Workplaces’ by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results. What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven.  What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/ How YOU will make a Difference: HMA is embarking on a multi‑year transformation initiative focused on modernizing HMA’s claims processing capabilities. Over the next three years, we are transitioning to a new, more efficient claims system that will strengthen accuracy, improve member and client experience, and support long‑term operational growth. This project brings together teams across HMA to rethink processes, adopt new technologies, and build a stronger foundation for the future. Each role supporting Project Phoenix plays a meaningful part in shaping how we serve our members for years to come. What YOU will do: - Develop, edit, and maintain process documentation, standard operating procedures (SOPs), process work instructions (PWIs), job aids, and training guides.   - Collaborate with (SMEs), Process Analysts, and Trainers to gather information and validate content accuracy.   - Translate complex technical and operational concepts into clear, concise language suitable for diverse audiences.   - Ensure documentation meets organizational standards for clarity, consistency, and compliance.   - Support the creation of visual aids, diagrams, FAQs, and quick reference materials to enhance understanding and adoption.

Position Title: Technical Specialist Compensation Range: $57,000 - $60,000 Location: Hybrid / On-site – Englewood, CO About GOLFTEC Enterprises: GOLFTEC Enterprises is a dynamic, technology-driven leader in the golf industry, uniting two premier brands—GOLFTEC and SKYTRAK—with a shared mission: to help people play better golf.   GOLFTEC, the world leader in golf instruction, leverages proprietary swing motion capture technology, OptiMotion, to deliver data-driven coaching and measurable improvement. By providing instant, actionable feedback, GOLFTEC empowers Coaches and Students to accelerate learning and maximize performance.   SKYTRAK, the most popular consumer launch monitor and golf simulator, brings professional-grade analytics and immersive play experiences to golfers everywhere. Its innovative technology helps players track performance, practice with purpose, and enjoy the game year-round.   Together, GOLFTEC Enterprises is redefining how golf is taught, practiced, and experienced. We combine cutting-edge technology, industry expertise, and a passion for innovation to create meaningful impact—for golfers, employees, and the future of the game.   The deadline for this position is   - Job posting may come down early due to volume of applicants   Position Summary The Technical Specialist Representative serves as a key member of the Member Services team, delivering world-class technical support to GOLFTEC and SkyTrak members across phone, chat, email, and ticketing platforms. This role is responsible for diagnosing and resolving hardware, software, browser, mobile, and connectivity issues while providing clear, solution-focused guidance to both technical and non-technical users. The representative proactively equips members with troubleshooting resources, maintains detailed support documentation, and collaborates cross-functionally to identify and resolve recurring technical challenges. In addition to frontline support, this role contributes to knowledge base development and assists in onboarding and training new team members, ensuring a consistent, high-quality member experience. Key Responsibilities: - All team members will provide technical assistance to GOLFTEC and SkyTrak members across all platforms: phone, chat, email, and ticketing systems. - Diagnose, provide clear advice and world-class customer experience on how we can assist the member solve their problem. - Think future and provide the member with the necessary resources to help them troubleshoot online in the event they have future issues. - Actively update, maintain, and monitor all aspect of member support related issues. - Logging member correspondence information into the company’s system to keep a record of actions. - Maintaining composure and a positive attitude to all internal and external customers. - Provide remote hardware, software, and multimedia technical support to GOLFTEC and SkyTrak members. - Troubleshoot PC hardware, software, and browser related issues that fall within our scope of support. - Gather data to identify and evaluate technical problems, and partner with various departments to solve them for the future. - Create and maintain knowledge-based articles used for ongoing support. - Onboard and train future Technical Customer Support Representatives - Weekend hours necessary

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Specialist Technical Writer to create clear, accurate, and high-quality product documentation. This role works closely with cross functional product teams to translate complex technical concepts into user focused, accessible content that supports customer success and product adoption. - Develop, write, and maintain high quality product documentation that is clear, concise, and user centred. - Partner closely with product teams and subject matter experts (SMEs) to gather technical information and ensure accuracy. - Manage documentation projects from planning through delivery, meeting deadlines and quality expectations. - Ensure all content adheres to established quality, style, and documentation standards. - Review, edit, and refine documentation to maintain consistency, clarity, and usability. - Incorporate user feedback and stakeholder input to continuously improve documentation and information design. - Collaborate across teams to align documentation with product updates and releases. Qualifications - Proven experience creating technical or product documentation. - Strong ability to translate complex technical information into clear, user focused content. - Excellent writing, editing, and organizational skills. - Experience collaborating with cross functional teams and subject matter experts. - Strong attention to detail and commitment to documentation quality and standards. Benefits We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.