• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines. • Accurately collect information required by individual programs and correctly capture in specific program databases. • Exhibit effective communication and tele-management skills. • Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed. • Possess effective organizational skills, including working with multiple projects simultaneously. • Adhere to all company policies and Standard Operating Procedures. • Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed. • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

• Provides urgent health care via telephone and tele video modalities to patients • Develops and implements clinical plans of care for adult patients facing chronic and complex conditions • Gathers history and physical exam and diagnostics as needed • Identifies and closes gaps in care • Meets the patient’s and family’s physical and psychosocial needs • Educates patients and families about medication usage, side effects, illness progression, diet, and nutrition • Maintains contact with other clinical team members and other medical providers to coordinate optimal care and resources • Maintains patient medical records and medical documentation • Participates in continuing education as required by state and certifying body • Prescribes medication as permitted by state prescribing authority

• Conduct outbound calls to eligible patients and working to facilitate efficient scheduling of initial in-home appointments • Ensure patients receive a detailed explanation of program services • Thoroughly and accurately document call notes and scheduling details in electronic system • Expedite emergency clinical calls as needed • Process new appointments or changes to existing appointments • Document accurate and concise patient/family feedback and special needs during each call in our systems, enabling our market-based clinicians to provide excellent care during each appointment • Must achieve and sustain expected metrics set by department leadership to include but not limited to: Quality Scores, Acceptance Rates, Number of Patients Engaged and Alignment with Harmony Care Core Values • Demonstrate compassion for individual needs, attention to detail, and collaborating with other team members • Demonstrate a high level of professionalism and continuous improvement while participating in the call quality monitoring processes • Utilizes exceptional communication and social skills to clearly explain services and needs to patient/family • Complete ongoing training and coaching programs for further skills development by deadlines • Work collaboratively and efficiently with other corporate and market based team members to ensure patients receive exceptional service • Perform other duties as assigned

About OutcomesAI Founded in 2024, OutcomesAI supercharges nursing teams by providing Healthcare AI Agents and Clinical Services that enable safe, scalable, and more cost-effective patient care – anytime, anywhere. We partner with health systems, medical groups, and virtual care organizations to expand care access, improve care capacity, and reduce the costs to deliver care.Our team is guided by a simple philosophy: combine human compassion with intelligent technology to achieve better outcomes for patients and clinicians alike . We value clarity, discipline, and consistency in our work—and view our nurses as trusted clinical leaders who bring both critical thinking and heart to the forefront of virtual care. About the Role OutcomesAI is seeking experienced and detail-oriented Virtual Registered Nurses to provide patient triage and navigation through AI-powered workflows. In this role, you’ll use your clinical expertise and assessment skills to guide patients safely to the right level of care—leveraging AI technology that enhances your workflow, prioritization, and documentation. This position combines the art of nursing assessment with the science of structured decision support. You’ll evaluate patient-reported symptoms, apply evidence-based triage protocols, and ensure timely escalation to the appropriate care setting. You will directly contribute to improving patient safety, reducing unnecessary ER utilization, and strengthening the patient experience through empathy, efficiency, and excellent communication. What You'll Do Monitor RPM patients through connected devices and symptom reports. Interpret biometric data trends (BP, HR, weight, oxygen saturation, etc.) to assess patient stability. Conduct virtual nursing assessments and determine when escalation or intervention is required. Perform structured triage assessments using AI-guided workflows and evidence-based protocols. Follow approved escalation pathways while exercising sound nursing judgment. Provide coaching, health education, and motivational support to promote patient self-management. Communicate clearly and empathetically with patients about their symptoms, care plans, and next steps. Coordinate with physicians, on-call providers, or care teams as needed to ensure safe handoffs. Accurately document patient interactions, reasoning, and disposition within clinical systems. Participate in workflow optimization and team-based improvement initiatives. Requirements