Overview Carenet Health is not authorized to hire in certain states due to internal business considerations: CA, CO, NY, NJ, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico See what makes this opportunity unique — watch a quick overview video. Job Preview Video Ready to make a difference right from your home office? At Carenet Health, we turn everyday conversations into meaningful connections that help people take charge of their health. As an Engagement Specialist, you’ll spend your day reaching out to health plan members, guiding them toward scheduling their care assessments, and giving them the encouragement they need to take that next step. Some calls will be easy wins; others will take a little more heart. Either way — you’ll be the reason someone gets the care they deserve. Responsibilities This role is perfect for you if: - You love a fast pace and hitting goals that actually mean something. - You’re a natural listener who can build trust and stay patient, even when a call gets tough. - You’re comfortable using technology and multitasking while keeping the conversation human. - You take pride in turning “maybe later” into “let’s do it today.” Qualifications We Want You to Be Successful Here’s what helps you thrive in this role: - High School Diploma or GED (required and verified during background check) - Strong computer skills — data entry, screen navigation, and solid keyboarding speed - Experience using Microsoft Outlook and Word - Excellent customer service skills and a friendly, compassionate tone - Ability to stick to schedules and daily tasks - Great oral and written communication skills - Genuine empathy and care for others - Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date. Compensation & Benefits At Carenet Health, we truly value the expertise and dedication of our team members — and we show it through a competitive and supportive package: Pay: $17.50 per hour Benefits include: - Health, dental, and vision insurance - 401(k) plan with company match - Paid time off (PTO) and paid holidays - Flexible spending accounts (FSAs) - Employee wellness programs - Career development and growth opportunities Additional Information - Completion of assessments may be required before moving forward in the hiring process. - Assessments must be completed independently — any unauthorized completion (during or after the process) will result in disqualification or termination. If you’re ready to bring empathy, energy, and genuine care to every call — we’d love to have you on our team. Join Carenet Health and make every conversation count. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal. Protect Yourself from Recruitment Scams At Carenet Healthcare, we are committed to the safety and trust of all potential job candidates. Please be mindful about any potential scam, offering false employment opportunities and issuing fake offer letters. Carenet communicates using our e-mail domain: @carenethealth.com To report suspicious job ads or emails, email our recruiting team at recruiting@carenethealth.com and include as much detail as possible (e.g., job board where the false ad was placed, documentation that will assist us in the investigation). If you believe you have been a victim of a crime, contact the local authorities or the FBI’s Internet Crime Complaint Center at ic3.gov. For more information on job scams, visit the Federal Trade Commission at https://www.consumer.ftc.gov/articles/0243-job-scams. Req no: 5167 #INDNONC

• Navigate and manage internal systems efficiently • Update, review, and correct documentation to ensure accuracy and clarity • Maintain organized and up-to-date system records • Lead virtual meetings to train members on internal systems and tools • Provide ongoing support and troubleshooting assistance • Create clear instructional materials, including video tutorials • Manage incoming requests and ensure timely follow-ups • Maintain organized communication through email and internal platforms • Handle daily operational tasks with accuracy and efficiency • Support cross-functional collaboration • Perform other tasks related to the position

• Provide responsive support to clients through their assigned advisor • Answer questions and deliver clear, accurate information • Assist with scheduling, confirmations, and follow-up communication • Maintain organized client records and documentation • Ensure timely updates and a seamless overall experience

• Respond promptly and professionally to inquiries via email, phone, and live chat. • Provide compassionate, clear, and accurate assistance to community members. • Troubleshoot technical issues and resolve problems efficiently. • Collaborate with the community team to identify trends and improve support processes. • Maintain a positive and welcoming environment for all participants.