• Provide responsive support to clients through their assigned advisor • Answer questions and deliver clear, accurate information • Assist with scheduling, confirmations, and follow-up communication • Maintain organized client records and documentation • Ensure timely updates and a seamless overall experience

• Respond promptly and professionally to inquiries via email, phone, and live chat. • Provide compassionate, clear, and accurate assistance to community members. • Troubleshoot technical issues and resolve problems efficiently. • Collaborate with the community team to identify trends and improve support processes. • Maintain a positive and welcoming environment for all participants.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. As a Customer Service Representative Lead, you'll provide support to your team members by serving as a resource or subject matter expert. You will work closely with the account management team on client-facing matters, including handling escalations and addressing knowledge gaps. - Serve as a SME for other team members by way of coaching and guidance on how to best service key clients - Engage in regular interactions with Client Management and participate in client-facing opportunities by delivering metrics and materials that provide clear updates on the health and performance of contact center support - Handle escalated calls, resolving more complex customer issues in a one and done manner - Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)) - Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems - Assist customers in navigating UnitedHealth Group websites and encourage and reassure them to become self-sufficient - Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member - Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues - Provide education and status on previously submitted pre-authorizations or pre-determination requests - Meet the performance goals established for the position in the areas of efficiency, call quality, provider satisfaction, first call resolution and attendance - Other duties/projects as assigned Qualifications - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 2+ years of customer service experience analyzing and solving customer problems OR 2+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties - 1+ years of experience handling escalation calls and effectively troubleshooting issues through to resolution - 1+ years of call center experience - First Call Resolution (FCR) experience - Experience with Microsoft Word, Microsoft Excel, and Microsoft Outlook - Experience with computers and Windows PC applications - Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 11:00pm EST Requirements - 3+ years of Customer Service Representative (CSR) experience OR 3+ years of experience in an office setting, call center setting or phone support role - Intermediate experience with Microsoft Excel (Pivot Tables, VLOOKUP, etc.) Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills - Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product - Ability to work regularly scheduled shifts within our hours of operation including the training period Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase and 401k contribution Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Associate Clinical Specialist independently provides customer support of Fujifilm’s ES equipment in the Endoscopy department and/or specified departments. This role manages all relevant equipment and uses its own judgement and decision-making skills to provide troubleshooting and training for the proper handling of our equipment. - Provide on-site, hands-on client support for Fujifilm Endoscopy’s entire product catalog for assigned customers. - Serve as the primary clinical resource for the Company and its sales team regionally. - Handle all related inquiries and issues. - Partner with and provide training to all members of the customer’s staff, including physicians, reprocessing department, technicians, and nurses. - Independently manage and maintain customers’ Fujifilm equipment. - Provide service to additional customers within the zone as required. Qualifications - High School Diploma or equivalent is required. - Bachelor’s degree in business, marketing or related quantitative disciplines preferred. - Minimum of 2 years of field sales or clinical experience desired. - Knowledge of and experience in GI/pulmonary flexible endoscopy; experience in advanced therapeutic procedures highly preferred. - Operate a computer effectively and efficiently, including proficiency in Microsoft Office (i.e. Word, Excel, and PowerPoint) and MS Outlook. - Strong oral and written communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels. - Ability to troubleshoot all Fujifilm endo equipment and determine root cause of issues. - Strong time management skills. - Decision-making skills to determine usage of FUJIFILM equipment and type of training needed by customers. - Ability to provide expert guidance, training, and support to ensure workflow optimization for Fujifilm and customers. - Ability to analyze data to present data-driven insights. - Ability to multi-task and work on several projects simultaneously. - Ability to prioritize customer requirements. - Ability to present information in front of small groups of people. - Ability to understand basic mathematical requirements for discount calculation. Requirements - The ability to use hands and fingers to feel and manipulate items, including keyboards. - The ability to stand, talk, and hear. - The ability to lift and carry up to 25-50 lbs. - Close Vision: The ability to see clearly at twenty inches or less. - Travel requirements 50% of the time. - Full territory for this position includes Boston; travel to and service of the entire region is required and expected. Benefits - Salary: $59,000.00, $8,000 KPI, Company Car - Medical, Dental, Vision - Life Insurance - 401k - Paid Time Off Company Description At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. - Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. - Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. - We are guided and united by our Group Purpose of “giving our world more smiles.”