This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. As a Customer Service Representative Lead, you'll provide support to your team members by serving as a resource or subject matter expert. You will work closely with the account management team on client-facing matters, including handling escalations and addressing knowledge gaps. - Serve as a SME for other team members by way of coaching and guidance on how to best service key clients - Engage in regular interactions with Client Management and participate in client-facing opportunities by delivering metrics and materials that provide clear updates on the health and performance of contact center support - Handle escalated calls, resolving more complex customer issues in a one and done manner - Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)) - Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems - Assist customers in navigating UnitedHealth Group websites and encourage and reassure them to become self-sufficient - Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member - Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues - Provide education and status on previously submitted pre-authorizations or pre-determination requests - Meet the performance goals established for the position in the areas of efficiency, call quality, provider satisfaction, first call resolution and attendance - Other duties/projects as assigned Qualifications - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 2+ years of customer service experience analyzing and solving customer problems OR 2+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties - 1+ years of experience handling escalation calls and effectively troubleshooting issues through to resolution - 1+ years of call center experience - First Call Resolution (FCR) experience - Experience with Microsoft Word, Microsoft Excel, and Microsoft Outlook - Experience with computers and Windows PC applications - Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 11:00pm EST Requirements - 3+ years of Customer Service Representative (CSR) experience OR 3+ years of experience in an office setting, call center setting or phone support role - Intermediate experience with Microsoft Excel (Pivot Tables, VLOOKUP, etc.) Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills - Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product - Ability to work regularly scheduled shifts within our hours of operation including the training period Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase and 401k contribution Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Associate Clinical Specialist independently provides customer support of Fujifilm’s ES equipment in the Endoscopy department and/or specified departments. This role manages all relevant equipment and uses its own judgement and decision-making skills to provide troubleshooting and training for the proper handling of our equipment. - Provide on-site, hands-on client support for Fujifilm Endoscopy’s entire product catalog for assigned customers. - Serve as the primary clinical resource for the Company and its sales team regionally. - Handle all related inquiries and issues. - Partner with and provide training to all members of the customer’s staff, including physicians, reprocessing department, technicians, and nurses. - Independently manage and maintain customers’ Fujifilm equipment. - Provide service to additional customers within the zone as required. Qualifications - High School Diploma or equivalent is required. - Bachelor’s degree in business, marketing or related quantitative disciplines preferred. - Minimum of 2 years of field sales or clinical experience desired. - Knowledge of and experience in GI/pulmonary flexible endoscopy; experience in advanced therapeutic procedures highly preferred. - Operate a computer effectively and efficiently, including proficiency in Microsoft Office (i.e. Word, Excel, and PowerPoint) and MS Outlook. - Strong oral and written communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels. - Ability to troubleshoot all Fujifilm endo equipment and determine root cause of issues. - Strong time management skills. - Decision-making skills to determine usage of FUJIFILM equipment and type of training needed by customers. - Ability to provide expert guidance, training, and support to ensure workflow optimization for Fujifilm and customers. - Ability to analyze data to present data-driven insights. - Ability to multi-task and work on several projects simultaneously. - Ability to prioritize customer requirements. - Ability to present information in front of small groups of people. - Ability to understand basic mathematical requirements for discount calculation. Requirements - The ability to use hands and fingers to feel and manipulate items, including keyboards. - The ability to stand, talk, and hear. - The ability to lift and carry up to 25-50 lbs. - Close Vision: The ability to see clearly at twenty inches or less. - Travel requirements 50% of the time. - Full territory for this position includes Boston; travel to and service of the entire region is required and expected. Benefits - Salary: $59,000.00, $8,000 KPI, Company Car - Medical, Dental, Vision - Life Insurance - 401k - Paid Time Off Company Description At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. - Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. - Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. - We are guided and united by our Group Purpose of “giving our world more smiles.”

Are you intrigued by the thought of revolutionizing a trillion-dollar industry? Do you want to be part of a cutting-edge company that is customer-obsessed? A company growing at lightning speed that is full of career growth opportunities. If so, we are seeking smart, customer-focused, and energetic professionals to join our team to help us to the next level of excellence! Who is OS National LLC.? OS National LLC is a Title and Escrow company that focuses on providing boutique service on a national platform. Our delivery solutions include a full complement of origination and default services directed at leading national mortgage originators and servicers. We offer a centralized, single point of contact which creates efficiency throughout our process and reduces operating costs for everyone involved. We are part of the Opendoor family, revolutionizing the home buying experience. OS National is a place where you can begin your career AND expand your professional development. We appreciate different points of view and understand that appreciation leads to innovation. We want to partner with you to grow your career because we understand that our business benefits when your career expands and blossoms. WE BELIEVE IN: Kindness. Appreciation. Growth. Respect. Location This is a remote based position in the US and is only available in the following states: AL, AZ, AR, CA, CO, FL, GA, ID, IL, IN, MI, MN, MO, NC, NV, OK, OH, PA, OR, SC, TN, TX, VA, WA, WV. About the Team As an Escrow Closer, you will own the escrow closing process, including compliance with real estate contracts, lender instructions, title insurance requirements, and other written instructions. You’ll prepare all closing documents necessary to ensure title insurance is issued at closing. High levels of accuracy, attention to detail, and the ability to prioritize, multi-task, and focus on deadlines will determine your success in this role. What You Will Do - Effectively manage the real estate closing transaction for insuring title insurance. - Exercise independent judgment and to possess the knowledge and experience necessary to efficiently handle situations which may arise during the closing process. - Manage the real estate closing process, including compliance with real estate contracts, lender instructions, title requirements, company requirements and other written instructions. - Understand the escrow process to determine what steps need to be taken to transfer the title of property pursuant to the conditions called for in the real estate contract and lender instructions. - Collaborate with the title department to resolve title issues such as legal descriptions, easements, lot splits, vesting, all tax liens, abstracts of judgments, bankruptcies, boundary disputes, encroachments, lis pendens, etc. - Prepare all closing documents necessary to ensure title insurance is issued at closing. - Oversee the issuance of checks, bills and statements, receipts, and any other documents needed to ensure customer satisfaction. - Secure all documents (corrective and others) that may be required for the issuance of title insurance. - Conduct closing with customer, realtor, lenders, and attorneys. - Assist customers and clients with closing related questions. - Prior to disbursement, confirm all funds are collected, all appropriate documents are checked for accuracy, signatures are collected, and acknowledgements and legal descriptions are correct. - Correct all taxes due, HOA dues, and any delinquencies and/or principal and interest. - Ensure all payoffs have been collected, mailed, delivered or wired according to instructions. - Verify against the HUD statement that all disbursements have been paid correctly. - Prior to recording, verify all legal documents for correct acknowledgements, legal, and lien information. - When needed, delegate work to and manage work of escrow assistants in the real estate transaction process. - Manage and develop client relationships to ensure future real estate closing transactions. - Correspond with lenders, builders, real estate agents and attorneys as needed. What You Need - At least 2+ years of Escrow experience - Must have knowledge of legal documents with the ability to analyze and evaluate documents as they relate to closings. - Software experience with Ramquest and Resware strongly desired (Experience with Softpro, LandTech, or similar software will also be considered). - Commercial and/or multi-state experience is a major plus. - Excellent verbal, written, and interpersonal communication skills. - Client and Customer facing experience are a must. - Proven problem-solving, analytical, and organizational skills with a deadline-driven approach. - Team player attitude – you enjoy helping your team members be successful! Values and Competencies - Customer-first: you care deeply about our customers, and you understand that we exist, first and foremost, to serve a customer's needs. - Solutions-orientation: you thrive in a fast-paced, ever-changing environment, and are able to shift gears comfortably. You can decide and act without having the total picture. - Both a thinker and a “doer”: you’re a strategic thinker who can go deep on a business and understand its core drivers, and how various processes throughout the business interplay with each other. You’re biased towards action, and have a knack for making things work, even with limited resources. - A creative problem solver: you have a proven track record of thinking “outside the box” to solve complicated problems. You have a global perspective, sound business judgment, and are truth-seeking in your solutioning and decisioning. You are also willing to roll up your sleeves and do whatever it takes to solve the problem. - Highly collaborative: you’re a strong communicator with the ability to motivate, inspire, and influence cross-functional teams. You’re a natural planner and organizer, and can effectively manage bandwidth and resources inside and outside your organization to bring about the successful completion of key objectives and initiatives. - Eager to drive impact: you believe results matter. You’re motivated to drive improvements in the business as reflected in operating metrics, our P&L, and reduced pain points for internal and external customers. Compensation Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The U.S. pay range for this position in most locations  is $28.85 - $36.06 hourly. In the SF Bay Area of California and Seattle, WA area, the hourly range is $35.10 - $43.75. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees. #LI-LS #LI-Remote Why choose OS National? OS National offers its employees a comprehensive suite of benefits that include: - Medical, dental, and vision insurance health benefits - Competitive compensation - Benefits effective on 1st day of employment - Volunteer time off and much more! OS National is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a mobile position which will work primarily out in the assigned communities. As an I/DD Care Manager at Partners, you aren't just managing files—you are the architect of a better life for individuals with Intellectual and Developmental Disabilities. - Serve as the primary point of contact and navigator for members with I/DD and/or dually diagnosed members. - Lead "Team Based Care," ensuring members receive holistic support that integrates physical health, behavioral health, and long-term supports and services. What a Typical Week Looks Like: - Meet members in their communities to assess their current and projected needs to build Person-Centered Care Plans/Individual Support Plans (ISP). - Facilitate interdisciplinary team meetings to ensure doctors, specialists, providers, and families are aligned to meet the member’s needs. - Guide members through life’s big changes—moving from school to adulthood, returning home from care facilities, gaining optimal independence, and finding the right combination of paid supports. - Educate members and families on their rights and connect them to services and our network of providers. Qualifications - Bachelor’s degree in a human services field like psychology, social work, nursing, or other relevant human services field with a minimum of 2 years full-time experience working with individuals with Intellectual and Developmental Disabilities. - OR Bachelor’s degree outside the human services field with at least 4 years full-time experience working with individuals with Intellectual and Developmental Disabilities. - OR Master’s degree with a minimum of 1 year full-time experience working with individuals with Intellectual and Developmental Disabilities. - At least 2 years of work experience with people with significant Long-Term Services and Supports (LTSS) needs due to their disability in a community care setting. - Fluent in English and Spanish (verbal and written). - Ability to travel regularly as needed to perform job duties. Requirements - North Carolina resident who thrives on the road and values the autonomy of a community-based role. - Understanding or eagerness to master Medicaid regulations, 1915i services, and the Tailored Plan landscape. - Belief in a person-centered approach to care management. Benefits - Fully mobile/remote role serving the counties you live in, work in, and call home. - State Retirement Pension plan, 401(k) with employer match, company paid life and disability insurance, and an annual incentive bonus. - Low-deductible medical/dental plans and generous vacation + sick time accruals. - Public Service Loan Forgiveness (PSLF) Qualifying Employer. - 12 paid holidays and dedicated wellness programs.