• Educate HCPs on Patient Support Programs: Provide reactive, approved, tailored education to healthcare providers and their staff on available financial support programs for eligible patients • Provide Reimbursement Expertise: Educate HCPs and their office support on the local payer landscape through virtual education engagements, including national and regional payer policies, prior authorization criteria including letter of medical necessity and appeals templates, quantity limits, stocking information, and appropriate access pathways and processes for payers and PBMs • Address Access Barriers: Provide assistance to HCPs to compliantly troubleshoot claims at retail pharmacies for eligible patients who have used patient support financial assistance offerings • Stay informed on national and regional payer policies: Maintain current knowledge of managed care, reimbursement trends, and relevant healthcare policies and regulations (e.g., Commercial, Medicare, and Medicaid) • Work and compliantly with field team representatives to receive engagement requests and communicate outcome of interactions • Role models ethics and integrity in the work that you do to support a culture of compliance and earn trust with external stakeholders • Communicate access concerns and issues with appropriate internal stakeholders • Operate in Compliance with HIPAA within program guidelines • On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data • Ensures compliant use of approved materials, resources and talking points only • Ensure all SOPs and BRDs are followed with consistency • Conducts miscellaneous tasks or projects assigned

• Serve as Team Lead for the WV-QIP Phase II project. • Lead the development, review, and implementation of quality improvement frameworks. • Coordinate and facilitate stakeholder engagement activities. • Oversee the assessment of VA Medical Center performance data. • Mentor and provide technical direction to project team members. • Monitor project progress against established timelines and performance metrics.

• Serve as the primary point of contact between partners and key stakeholders within Sales, Technology, Delivery, and Marketing • Coordinate partnership programs in line with defined requirements and KPIs • Monitor and report on partnership programs results, maintaining accurate records and ensuring all commitments are honoured • Proactively collaborate with partners and internal stakeholders to promote partnership opportunities • Take an active role in preparing for external audits to achieve partnership designations • Identify potential business opportunities within partner relations and refer them to relevant stakeholders

• Partner with product teams to understand upcoming platform releases and assess user impact • Plan and manage communications related to feature updates, platform changes, and release announcements • Collaborate with cross functional teams and stakeholders to support change readiness and adoption • Identify stakeholder groups and tailor messaging to support effective communication and engagement • Review and optimize communication channels used to reach internal and external audiences • Support enablement efforts by helping coordinate messaging, materials, and release communications • Track progress across change initiatives and help ensure successful rollout of platform updates