Connor

Manager - Software Publisher Services – Japan Are you looking for an opportunity to apply your Software License Compliance skills and experience to the next level? Connor Consulting International provides highly specialized accounting and advisory solutions to ensure contract, license, and royalty compliance. The company has experienced enormous growth since its inception in 2009. The practice has more than doubled in size every year and is presently serving as a trusted advisor to a broad range of clientele in various industries across the globe, including clients from Fortune 500 companies. Connor’s continued pursuit for excellence in the delivery of professional contract compliance services has gained trust and recognition of the world’s largest software vendors. The company’s experienced teams ensure our clients are served by the best tenured industry experts. Connor is seeking a Japan-based project consultant to support active software audit engagements in the region. While titled Manager for external purposes, this is a project-level role focused on in-country support. The successful candidate will serve as the local point of contact for Japanese-language communication, bridging Connor’s internal audit lead team and subject matter experts with end customers to ensure audit activities are completed accurately and on schedule. Main Responsibilities: - Serve as the primary Japanese-language liaison between Connor’s internal audit team and the end customer throughout the duration of the audit engagement. - Translate and interpret communications, documents, and data requests between Japanese-speaking customers and Connor’s English-speaking audit leads and subject matter experts. - Coordinate and track outstanding audit data requests with the customer, following up proactively to ensure timely responses and that audit milestones are met. - Facilitate communication between internal Connor audit experts and the customer to clarify requirements, resolve questions, and maintain audit momentum. - Escalate issues or delays promptly to the Connor audit lead to ensure the engagement remains on schedule. - Maintain organized records of communications, document requests, and customer responses throughout the audit lifecycle. - Support scheduling and logistics of audit-related meetings and calls between Connor team members and customer stakeholders. Requirements Experience, Skills, and Characteristics - Native or business-level fluency in Japanese (written and spoken) required; professional English proficiency required for internal team communications. - Prior experience in a client-facing, coordination, or liaison role, preferably in professional services, consulting, or compliance. - Familiarity with software licensing, IT asset management, or audit processes is a strong plus. - Strong organizational skills with the ability to track multiple open items and follow through to resolution. - Clear and professional written and verbal communication skills in both Japanese and English. - Ability to work independently in a remote environment with minimal supervision. - Comfortable working across time zones and adapting communication style to different stakeholders. - Proficient in Microsoft Office Suite, particularly Outlook, Word, and Excel. - Culturally sensitive and adept at navigating business relationships in Japan. - Experience working with international or cross-cultural teams preferred. - Strong attention to detail and commitment to maintaining accuracy in translated communications and documentation. Benefits - Why Connor? We approach every relationship with purpose, attention, and a little fun! You can expect a flexible working environment, paid mental health days, a generous vacation package, and competitive compensation. You’ll be working with a highly driven, collaborative global team that values trust, accountability, and continuous learning. We nurture our people in a culture that promotes diversity and individuality that sparks innovation and creativity. Connor Consulting Partners LLC is an equal opportunity employer and values diversity, equality, and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are a professional who is looking for an opportunity where you can put your honed skills and abilities to work for a mission that you are passionate about, then this is the right career opportunity for you. Join us and be part of our Global Team. Apply now! Location Tokyo, Tokyo (Remote) Department SLC Employment Type Contractor-Hourly Minimum Experience Senior Manager/Supervisor

• Accountable for the revenue, growth, and quality outcomes your clients experience • Drive account-level growth and revenue extraction from existing contracts • Identify and convert upsell and cross-sell opportunities • Maintain periodic senior-level touchpoints with your clients • Champion and reinforce the firm's delivery standards within your accounts • Lead net-new client acquisition in the software license compliance space

• Build, maintain, and continuously improve the tracking, reporting, and process infrastructure that underpins delivery across all clients and regions. • Own the delivery system end-to-end, ensuring business standards are met. • Provide the leadership team with the operational data they need to make informed decisions. • Build and sustain a strong, unified team culture across all regions. • Design, maintain, and enforce quality frameworks for consistent delivery standards. • Manage shared resource pool across regions and build capacity view for proactive planning. • Primary owner of career development, skills frameworks, and training for delivery and technical teams.

• Own and build the delivery infrastructure for our Software Publisher Services practice • Ensure consistent engagement delivery and documentation of processes • Manage tracking, quality frameworks, resource management, team development, and governance • Build and sustain a strong, unified team culture across all regions • Design, maintain, and enforce quality frameworks and processes for consistent delivery standards • Manage the shared resource pool and assess capability • Conduct skills assessments and build training programmes for team development

• Take ownership of a portfolio of client accounts within Software Publishers Services • Accountable for revenue, growth, and quality outcomes • Drive account-level growth and revenue extraction from existing contracts • Identify and convert upsell and cross-sell opportunities • Pursue net-new client acquisition through your professional network and market presence • Maintain periodic senior-level touchpoints with clients • Ultimately accountable for the quality standard clients experience • Lead net-new client acquisition in the software license compliance space

• Manage and perform all facets of the audits for existing clients • Perform extensive excel analysis as part of audit execution • Manage audit KPIs including deadlines and budgets • Interact with cross functional teams and manage multiple projects simultaneously • Prepare and review all client deliverables • Demonstrate solid understanding of client businesses and technologies • Supervise, coach and mentor all levels of staff • Recruit, develop and mentor a talented team • Identify opportunities for new services

• Manage and perform all facets of the audits for existing clients • Perform extensive excel analysis as part of audit execution • Manage audit KPIs including deadlines and budgets • Interact with cross functional teams at clients/licensees • Prepare and review all client deliverables • Demonstrate solid understanding of client businesses, technologies and risks • Supervise, coach and mentor all levels of staff • Recruit, develop and mentor a talented team of professionals • Develop and maintain strong strategic relationships with clients • Identify opportunities for new services and methodologies • Participate in sales pursuits for royalty and license compliance initiatives

• Support and execute royalty compliance audits for clients in the music industry, including record labels, music publishers, and digital streaming services, across all phases of the audit process from planning and fieldwork to reporting. • Interpret music industry contracts and licensing agreements to evaluate royalty obligations and assess financial compliance. • Analyze royalty statements and large datasets using Excel and other analytical tools to verify payment accuracy. • Collaborate with cross-functional teams and client stakeholders to gather documentation and conduct interviews. • Support the preparation of audit reports, summaries of findings, and supporting documentation used in settlement discussions.

• Manage and perform all facets of the audits for existing clients: resource planning, audit planning, audit execution, audit team management, deliverables review, etc. • Perform extensive excel analysis as part of audit execution, client internal initiatives and other services. • Manage audit KPIs including deadlines and budgets. • Interact with cross functional teams at clients/licensees and manage multiple projects across multiple clients simultaneously. • Prepare and review all client deliverables: reports, calculations, etc. • Demonstrate solid understanding of client businesses, technologies and risks. • Maintain technical and practical knowledge about clients and industry; bring knowledge to the execution and oversight of audits. • Supervise, coach and mentor all levels of staff: conduct performance reviews, contribute to performance feedback and training, develop and communicate workplace culture and code of conduct. • Recruit, develop and mentor a talented team of professionals, to help bring growth to the business. • Develop and maintain strong strategic relationships with clients and key industry contacts to generate revenue from existing clients and expand offerings to new clients. • Identify opportunities for new services, methodologies or work process for teams and clients. • Participate in sales pursuits for royalty and license compliance initiatives. • Assist in development and implementation of operational policies to support internal infrastructure growth.

• Write, design, and maintain a library of sales-facing content including pitch decks, capability overviews, one-pagers, case studies, service descriptions, and email templates. • Partner with subject matter experts and practice leaders to develop original thought leadership and client-ready narratives that differentiate Connor Consulting in the market. • Refresh and tailor existing collateral for specific industries, buyer personas, and stages of the sales cycle. • Maintain version control, taxonomy, and discoverability of content within the sales enablement library so the team can find what they need quickly. • Lead end-to-end development of responses to RFPs, RFIs, and RFQs - coordinating contributors, owning the writing, and producing a polished, on-brand final deliverable. • Build and maintain a curated answer library of approved RFx responses, boilerplate language, bios, and qualifications so future proposals can be assembled faster and more consistently. • Drive the RFx process: kickoff meetings, content assignments, internal reviews, compliance checks against the RFx requirements, and final production. • Continuously improve win-themes, executive summaries, and proposal templates based on feedback from sales, clients, and pursuit debriefs. • Work cross-functionally with sales, marketing, delivery, and leadership to surface new content needs and prioritize the development backlog. • Train the sales team on how to use new content, position key messages, and tailor materials for their conversations. • Track content usage and proposal outcomes; use that data to refine what we produce and how we deploy it.