Mercalis

• Solve complex patient access issues by working across the Hub, provider offices and communicating with client field team • Partner with client’s Sales Team, Payer Teams, Marketing, HCPs, and their Specialty Pharmacies • Educate HCP and Office Staff on Patient Support Programs • Guide healthcare providers through the prior authorization and appeals process • The FRM will manage daily activities that support appropriate patient access to client’s products • Coordinate with client’s patient support services programs representatives on patient cases and claim issues • Conduct policy surveillance across regional payers to ensure appropriate coding, coverage, and payment of client’s products • Lead sales training related to product reimbursement

Role Description As a Designer for Reimbursement Support, you will join our team on a journey to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments while working in an environment that nurtures you. The Designer for Reimbursement Support facilitates the detailed design session(s) to collaborate with the client, internal stakeholders, and external partners, to successfully design and implement programs. Responsibilities - Subject Matter Expert in Market Access with a strong understanding of Patient Affordability services. - Supports new and existing program design and implementation processes across assigned Mercalis services. - Lead and coordinate with Mercalis resources for the detailed design of client programs as the primary point of contact. - Gather detailed operational and IT requirements to support program scoping, pricing, and implementation. - Lead discussions and collect requirements information with clients needed for program design. - Build design documentation in collaboration with client, internal stakeholders, and other vendors. - Develop and review recommended processes, systems, technology, and roles with the client for each of the Mercalis proposed solutions. - Submit work requests via designated ticketing system to appropriate service owner(s). - Partner with internal service & product owner(s) as a consultant in the development and/or configuration of implementation deliverables. - Stay connected to the operations and IT teams on process and system upgrades. - Serve as a resource for program stakeholders responsible for implementation deliverables. - Facilitate and lead the distribution of requirements to internal and external stakeholders. - Coordinate evaluation of custom requirements with client and internal stakeholders. - Partner with project managers to ensure adherence to deliverables and timelines. - Obtain final approval and sign off for all program elements with internal and external stakeholders. - Conduct lessons learned and create recommendations reports to identify successful and unsuccessful program designs. - Integrate appropriate recommendations into the best practices for future design management. Qualifications - Previously served in Program Management - Patient Affordability/Market Access, Project Management, Solutions Delivery, Product Owner or Business Analyst roles. - Possess a firm understanding of Accumulator & Maximizer Solutions. - Exceptional note-taking skills to capture internal & external discussions. - Bachelor’s degree and/or 10+ years of demonstrated strong program design performance or related responsibilities. - Proven ability to manage multiple tasks simultaneously, often with competing priorities. - Ability and willingness to take responsibility for delivery from a diverse and often distributed team. - Highly organized and detail-oriented with strong time management skills. - Strong verbal and written communication skills. - Business acumen to understand the value of good scope control as a key part of project execution. - Demonstrated ability to manage and oversee creation of and adherence to project plans. - Skilled at conflict resolution in building collaborative solutions. - Ability to travel up to 20% of the time. - Excellent verbal and written communication and interpersonal skills. - Strong business acumen. - Internal candidates with Design skills are encouraged to apply. Physical Demands & Work Environment - Regularly required to talk or hear. - Frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. - Prefer candidates who can type at least 35 words per minute with 97% accuracy. - Flexibility to travel as needed is preferred. - This job operates in a professional office environment. - This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Benefits - Medical, dental, and vision plans, including HSA- and FSA-eligible options. - Additional health support, including telehealth and Employee Assistance Program (EAP) services. - Company match on Health Savings Account contributions. - Free Basic Life and AD&D coverage equal to your annual earnings. - Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability. - 401(k) Retirement Savings Plan with 100% match on the first 5% contributed. - Paid Time Off (PTO) and Sick Leave to support work-life balance. - Nine paid holidays plus two floating holidays. - Opportunities for advancement in a company that supports personal and professional growth. - A challenging, stimulating work environment that encourages new ideas. - A mission-driven, inclusive culture where your work makes a meaningful impact. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our employees, our products, and our community. Valeris is proud to be an equal opportunity employer.

Role Description As a Pharma Tele-sales representative with Valeris, you will be responsible for calling on healthcare providers nationwide in your territory, providing samples, copay cards, disease state education and other product messaging. - Generate and qualify leads through targeted contact lists - Manage, track and follow up with targets - Meet monthly goals in accordance to the project management plan - Update customer files and databases - Provide point of contact for sales territories without outside rep coverage - Develop sales opportunities by researching and identifying potential accounts - Log and archive documentation and customer communication in CRM - Support and ensure compliance with company and FDA guidelines Qualifications - At least 1 year of work experience in sales or healthcare/pharma industry - Inside sales experience including prospecting and closing skills - Extensive computer experience and comfort level dealing with troubleshooting - Ability to multi-task and work within multiple computer systems simultaneously - Excellent verbal and written communication skills - Self-starter who can work independently to achieve metrics and drive sales - Strong attention to detail and organizational skills - Familiarity working in CRM systems, data entry, documentation of office communications, compliance and adverse event reporting - Ability to build rapport and long-lasting relationships with office staff and HCPs - Ability to follow a call guideline while establishing open communication with different levels of office staff, including HCPs - Proficiency at listening and problem solving while delivering messaging - Team player who strives to expand knowledge base and assist others Company Description

Overview Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. As a Remote Field Reimbursement Manager you will help support patient access to critical therapies by resolving access challenges through virtual education of healthcare provider (HCP) and support staff at sites of care. The VAE will be HCP-facing and serve as the subject-matter expert on regional payer access, prior authorizations, appeals processes, and patient support financial assistance offerings. This role focuses on ensuring timely and effective patient access and is strictly non-promotional and does not involve sales or the provision of clinical care/medical advice. Responsibilities - Educate HCPs on Patient Support Programs: Provide reactive, approved, tailored education to healthcare providers and their staff on available financial support programs for eligible patients - Provide Reimbursement Expertise: Educate HCPs and their office support on the local payer landscape through virtual education engagements, including national and regional payer policies, prior authorization criteria including letter of medical necessity and appeals templates, quantity limits, stocking information, and appropriate access pathways and processes for payers and PBMs - Address Access Barriers: Provide assistance to HCPs to compliantly troubleshoot claims at retail pharmacies for eligible patients who have used patient support financial assistance offerings - Stay informed on national and regional payer policies: Maintain current knowledge of managed care, reimbursement trends, and relevant healthcare policies and regulations (e.g., Commercial, Medicare, and Medicaid”. - Work and compliantly with field team representatives to receive engagement requests and communicate outcome of interactions Role models ethics and integrity in the work that you do to support a culture of compliance and earn trust with external stakeholders - Communicate access concerns and issues with appropriate internal stakeholders - Operate in Compliance with HIPAA within program guidelines - On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data - Ensures compliant use of approved materials, resources and talking points only - Ensure all SOPs and BRDs are followed with consistency - Conducts miscellaneous tasks or projects assigned Qualifications - Qualifications: - Bachelor’s degree - 5+ experience in Case Management Reimbursement Experience; product launch experience is highly desired - 5+ in the Pharma/Healthcare industry; working with Hubs, Payers, HCP or related area - Advanced understanding of the U.S. reimbursement landscape, including commercial and government payers, patient access support programs and prior authorization requirements - Demonstrated ability to conduct virtual access support and education - Excellent written and verbal communication skills, and presentation expertise to effectively educate diverse stakeholders - Proven ability to seamlessly address and resolve access barriers to enable patient access and affordability to prescribed therapies - Highly competent in a multitude of IT capabilities to support the business needs including Veeva CRM - A deep understanding of and strict adherence to all federal and state compliance guidelines and regulations, including HIPAA Travel Requirements: · Infrequent travel may be required for various national meetings, training programs and POAs · Valid driver’s license required for travel Physical Demands & Work Environment - While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. - Although very minimal, flexibility to travel as needed is preferred. - This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris? We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect: · Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs · Additional health support, including telehealth and Employee Assistance Program (EAP) services · Company match on Health Savings Account contributions · Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 · Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability · 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting · Paid Time Off (PTO) and Sick Leave to support work-life balance · Team members receive nine paid holidays plus two floating holidays · Opportunities for advancement in a company that supports personal and professional growth · A challenging, stimulating work environment that encourages new ideas · Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace · A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer

Overview Remote, but Must be Liscensed and Located in AZ Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. Under the direction of the Pharmacist-in-Charge (PIC), the Pharmacist is responsible for the safe, compliant, and efficient execution of pharmacy operations within a regulated mail-order and specialty pharmacy environment. This role ensures full adherence to federal and state regulations, manufacturer program requirements (including REMS), and internal quality systems, while maintaining the highest standards of patient safety, clinical appropriateness, and documentation integrity. The Pharmacist serves as a key contributor to quality assurance, regulatory readiness, and cross-functional coordination with internal teams, prescribers, and external partners. Responsibilities Core Responsibilities - Clinical & Patient Care - Perform prospective drug utilization review (DUR) to assess clinical appropriateness, drug interactions and contraindications. - Provide patient counseling in accordance with federal and state regulations - Communicate effectively with prescribers and care teams regarding therapy optimization and patient needs - Ensure patient safety across all dispensing and clinical activities - Regulatory & Compliance Ownership - Maintain full compliance with State Boards of Pharmacy, federal regulations (e.g., FDA, DEA, HIPAA), and Manufacturer-specific program requirements (e.g., REMS) - Ensure all activities meet audit-ready documentation standards - Identify, escalate, and support resolution of compliance risks or deviations - REMS & Manufacturer Program Execution - Execute workflows in alignment with REMS program requirements, including patient eligibility verification, required counseling and documentation, and data reporting and system documentation - Coordinate with HUBs, manufacturers, and internal teams to ensure program adherence - Maintain strict compliance with drug-specific restrictions and distribution requirements - Quality Assurance & Continuous Improvement - Actively participate in Quality Management activities, including, QA/QC reviews, CAPA investigations and implementation, and deviation identification and reporting - Support continuous improvement initiatives to enhance patient safety, workflow efficiency, and regulatory compliance - Ensure all documentation is complete, accurate, and inspection-ready - Operational Execution (Mail Order / Specialty) - Verify prescription orders for accuracy and completeness - Ensure proper documentation of dispensing activities, patient interactions, and clinical interventions - Support fulfillment workflows including shipment verification requirements, address validation (as applicable), and program-specific distribution rules - Collaborate with pharmacy technicians and support staff to maintain workflow efficiency - Communication & Collaboration - Serve as a clinical and operational resource to pharmacy staff - Communicate effectively with prescribers, case managers, and internal teams (QA, Compliance, Operations) - Escalate patient concerns, errors, or risks appropriately - Professional Development & Accountability - Maintain active, unrestricted pharmacist licensure - Complete all required continuing education (CE) - Participate in ongoing training related to REMS programs, regulatory updates, and internal SOPs and systems - Demonstrate accountability, professionalism, and sound clinical judgment Qualifications Education & Experience - Doctor of Pharmacy (PharmD) preferred (Bachelor’s acceptable) - Experience in: - Mail Order, Specialty, or Managed Care Pharmacy - REMS programs or manufacturer-supported therapies (preferred) Licensure - Active Pharmacist license in Arizona (required) - Multi-state licensure (preferred) (Key states: CA, NC, KY) Core Competencies - Strong clinical judgment and decision-making - High attention to detail and documentation accuracy - Ability to operate in a regulated, audit-driven environment - Effective communication across multidisciplinary teams - Ownership mindset with proactive problem-solving Technical Skills - Ability to navigate multiple systems and documentation platforms - Proficiency in standard computer applications Why Work for Valeris? We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect: - Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs - Additional health support, including telehealth and Employee Assistance Program (EAP) services - Company match on Health Savings Account contributions - Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 - Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability - 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting - Paid Time Off (PTO) and Sick Leave to support work-life balance - Team members receive nine paid holidays plus two floating holidays - Opportunities for advancement in a company that supports personal and professional growth - A challenging, stimulating work environment that encourages new ideas - Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace - A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.

Overview Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. The Field Reimbursement Team Manager leads a national team of FRMs (called Virtual Access Educators) dedicated to supporting patient access to critical therapies. This role focuses on coaching, developing, and enabling VAEs to resolve access challenges through compliant virtual education of healthcare providers (HCPs) and support staff. The Manager partners closely with Field Sales, Market Access, and Patient Services to ensure seamless navigation of retail prior authorizations (PA), pharmacy benefit processes, and access pathways Responsibilities Key Responsibilities - Lead, coach, and mentor a high-performing national VAE team, ensuring consistent delivery of high-quality virtual access education and reimbursement support. - Partner with Sales and Market Access leadership to align reimbursement strategies with brand and territory goals. - Oversee VAE expertise in retail prior authorization processes, pharmacy benefit troubleshooting, payer requirements, and appeals pathways. - Monitor team performance across defined KPIs, including triage time, enrollment efficiency, case resolution cycle time, documentation quality, and HCP satisfaction. - Implement standardized processes, best practices, and compliant workflows for all VAE interactions. - Serve as primary liaison across internal teams to identify, escalate, and resolve systemic access barriers. - Guide the team in effective virtual engagement techniques, including platform use, presentation skills, and efficient troubleshooting. - Ensure all activities adhere to HIPAA requirements, non-promotional standards, and all SOP/BRD policies. Reinforce the compliant use of approved materials and approved talk tracks only. - Oversee consistent and accurate CRM documentation, ensuring data quality, completeness, and insights that drive access strategy. Qualifications Required Qualifications - Proven leadership experience managing remote or field-based teams. - 8+ years in the pharmaceutical or healthcare industry, with strong expertise in HCP access, reimbursement, and pharmacy benefits. - Demonstrated collaboration with Field Sales, Market Access, and other commercial stakeholders. Preferred Qualifications - Experience leading reimbursement or access teams supporting retail medications. - Expertise in managing access complexities, especially for new-to-market therapies. - Ability to translate payer insights into actionable coaching for access teams. - Strong competency with CRM platforms (e.g., Veeva) and virtual engagement technologies. Work Environment & Travel - Remote role with national scope. - Occasional travel for national meetings, training, or field collaboration. - Valid driver’s license required. Physical Demands & Work Environment - While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. - Although very minimal, flexibility to travel as needed is preferred. - This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris? We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect: - Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs - Additional health support, including telehealth and Employee Assistance Program (EAP) services - Company match on Health Savings Account contributions - Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 - Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability - 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting - Paid Time Off (PTO) and Sick Leave to support work-life balance - Team members receive nine paid holidays plus two floating holidays - Opportunities for advancement in a company that supports personal and professional growth - A challenging, stimulating work environment that encourages new ideas - Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace - A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.

Overview MUST BE ELIGIBLE TO OBTAIN LICENSURE IN ALL 50 STATES SHIFT AVAILABLE FOR THIS ROLE IS 9AM-6PM EST M-F Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. The Patient Support Nurse will provide support for Oncology patients and caregivers over the phone, by being able to speak to the end-to-end journey for patients in the context of the Oncology program specifics. Responsibilities - Serve as the initial point of contact for callers, including patients, their care partners, and/or their HCP/office staff to provide approved information and education for Oncology specific care including benefit discussions, disease progression and product education, along with general and program specific resources. This role is NOT to provide medical advice. - Provide program specific treatment education via approved FAQs/Talking Points. - When appropriate, facilitate a warm transfer to key program stakeholders (i.e. Specialty Pharmacy or Medical Information) to support inquiries outside of the role’s remit. - Utilize Valeris’ leadership competencies as the driving force behind the team’s success. - On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data. - Ensure all SOPs are followed with consistency. - Conduct miscellaneous tasks or projects, as assigned. PHYSICAL DEMANDS AND WORK ENVIRONMENT: - While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidate can type at least 35WPM with 97% accuracy. - Although very minimal, flexibility to travel as needed is preferred. Ability to travel up to 25% (subject to change) preferred. - This job operates in a remote professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. - Must meet remote work requirements, including access to reliable high-speed internet, a dedicated and secure workspace free from distractions, and the ability to maintain confidentiality and productivity in a home-based environment. Qualifications - - Must possess an active RN license with a preferred Bachelor of Science in Nursing (BSN), plus a minimum of four (4) years of clinical practice; prior experience in oncology is preferred. - Preferred certifications: Oncology Certified Nurse (OCN), Certified Case Manager (CCM), and Patient Advocate Certification Specialist (PACS). - Preferred candidates will have experience working within a manufacturer’s Patient Support Program (PSP), supporting both patients and healthcare providers in navigating the benefit landscape, including the review of insurance verification, prior authorization requirements, and access criteria. - Preferred experience in case management or care coordination, including telephonic patient support and/or working with Risk Evaluation and Mitigation Strategy (REMS) programs. - Excellent communication skills. - Patient empathy and understanding are of utmost importance in this role. - Ability to educate while remaining emotionally supportive. - Maintain the highest level of ethics and integrity. - Experience in the use of motivational interviewing techniques a plus. - Preferred Salesforce experience. - Fluency in Spanish is a plus. - MUST BE ELIGIBLE TO OBTAIN LICENSURE IN ALL 50 STATES Why Work for Valeris? We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect: - Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs - Additional health support, including telehealth and Employee Assistance Program (EAP) services - Company match on Health Savings Account contributions - Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 - Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability - 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting - Paid Time Off (PTO) and Sick Leave to support work-life balance - Team members receive nine paid holidays plus two floating holidays - Opportunities for advancement in a company that supports personal and professional growth - A challenging, stimulating work environment that encourages new ideas - Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace - A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity Valeris is an Equal Opportunity Employer committed to fostering a diverse, inclusive, fair, and equitable workplace. Furthermore, we believe in the importance of partnering with diverse suppliers and vendors that share these values. At Valeris, an employee is celebrated for his or her contributions and dedication to supporting the needs of our clients and their patients. We recognize the struggle for access, affordability, and adherence to therapy is real; our employees play a vital role in the successful completion of that journey. We approach our customers’ challenges with empathetic hearts, which organically fuels our internal culture of caring. Valeris’ leadership team works tirelessly to provide an environment that is free of discrimination and bias. We firmly believe collaboration among team members with varied pasts and perspectives generates more incisive and deeper insights that better serve our employees and our communities. #LI-REMOTE #LI-JK1

Overview  Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. The Senior Director, Field Reimbursement Management (FRM) Services is responsible for the strategic oversight, operational excellence, financial performance, and scalable growth of all FRM programs across the organization. The ideal candidate brings direct experience working within a pharmaceutical manufacturer, including participation in brand launches, cross-functional collaboration with Brand and Market Access teams, and partnership with field-based commercial teams. This experience ensures the ability to align FRM strategy with client objectives, launch readiness planning, and real-world commercial execution. This position is remote; however, periodic travel may be required to support client meetings, internal leadership meetings, and training events. Responsibilities - Provide strategic leadership and oversight for all Field Reimbursement Management (FRM) programs across the organization - Oversee Directors and FRM Team Leads to ensure consistent execution and performance across programs - Ensure achievement of program KPIs, service level agreements (SLAs), and client performance expectations - Establish and maintain standardized operating procedures for reimbursement support services, including benefits verification, prior authorizations, appeals, buy-and-bill processes, and specialty pharmacy coordination - Partner with pharmaceutical manufacturer clients, including Brand Managers, Market Access teams, Sales Leadership, and Medical Affairs, to align FRM execution with brand strategy and commercial objectives - Provide leadership support during product launches, including launch planning, training alignment, and field coordination - Maintain full financial oversight of the FRM service line, including revenue forecasting, headcount planning, and margin performance - Partner with Talent Acquisition to define candidate profiles, support recruitment strategy, and ensure timely hiring of qualified FRM staff - Participate in interviews and hiring decisions for leadership roles - Oversee workforce planning, succession planning, and leadership development initiatives - Ensure operational continuity across multiple CRM and software systems, including internal platforms and client-based systems - Lead teams through system implementations, transitions, and workflow enhancements - Standardize documentation practices, reporting structures, and data governance processes across programs - Serve as executive sponsor for key client accounts and lead governance meetings and strategic business reviews - Ensure compliance with FDA, OIG, and client-specific regulatory requirements - Oversee quality assurance processes, audit readiness, and risk mitigation efforts - Identify opportunities for operational efficiencies, scalability, and service line innovation - Utilize Valeris’ values as the driving force behind the team’s success - On time adherence to training deadlines for all corporate policies and procedure - Ensure all SOPs are followed with consistency - Perform additional tasks or projects as assigned Qualifications Required Qualifications - Bachelor’s degree required; advanced degree preferred - 10+ years of experience in pharmaceutical reimbursement, patient access, or FRM services - 5+ years of progressive leadership experience managing multi-program teams - Demonstrated FRM Team management experience - Strong understanding of medical and pharmacy benefit dynamics - Experience managing both virtual and field-based teams - Proven experience operating across multiple CRM and software systems (internal and client-based environments) - Experience leading teams through system transitions and operational change Strongly Preferred - Experience working within a pharmaceutical manufacturer organization - Direct participation in at least one brand launch (pre-launch through post-launch execution) - Experience collaborating with: - Brand Managers - Market Access teams - Field Sales Leadership - Medical Affairs - Ability to work during Eastern Standard Time Business Hours Physical Demands & Work Environment - While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. - Although very minimal, flexibility to travel as needed is preferred. - This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris? We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect: - Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs - Additional health support, including telehealth and Employee Assistance Program (EAP) services - Company match on Health Savings Account contributions - Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 - Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability - 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting - Paid Time Off (PTO) and Sick Leave to support work-life balance - Team members receive nine paid holidays plus two floating holidays - Opportunities for advancement in a company that supports personal and professional growth - A challenging, stimulating work environment that encourages new ideas - Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace - A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.

• Educate HCPs on Patient Support Programs: Provide reactive, approved, tailored education to healthcare providers and their staff on available financial support programs for eligible patients • Provide Reimbursement Expertise: Educate HCPs and their office support on the local payer landscape through virtual education engagements, including national and regional payer policies, prior authorization criteria including letter of medical necessity and appeals templates, quantity limits, stocking information, and appropriate access pathways and processes for payers and PBMs • Address Access Barriers: Provide assistance to HCPs to compliantly troubleshoot claims at retail pharmacies for eligible patients who have used patient support financial assistance offerings • Stay informed on national and regional payer policies: Maintain current knowledge of managed care, reimbursement trends, and relevant healthcare policies and regulations (e.g., Commercial, Medicare, and Medicaid) • Work and compliantly with field team representatives to receive engagement requests and communicate outcome of interactions • Role models ethics and integrity in the work that you do to support a culture of compliance and earn trust with external stakeholders • Communicate access concerns and issues with appropriate internal stakeholders • Operate in Compliance with HIPAA within program guidelines • On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data • Ensures compliant use of approved materials, resources and talking points only • Ensure all SOPs and BRDs are followed with consistency • Conducts miscellaneous tasks or projects assigned