Veterinary care reimagined.
Telehealth Nurse
Location
United States
Posted
112 days ago
Salary
$18 / hour
Seniority
Senior
Job Description
Telehealth Nurse
Small Door
• Engage with Small Door members through text-based chat and phone to provide telehealth services and member support • Deliver an exceptional member experience by conveying empathy and warmth over chat and phone communication • Independently handle and resolve tasks, adhering to high-quality standards and deadlines • Ongoing collaboration with both virtual and in-practice team members via constant communication and monthly team meetings • Utilization of your clinical training and opportunities to give personalized care to patients virtually. • Maintaining accurate medical records and communication documentation • Master internal systems and tools to consistently deliver exceptional care to members while meeting quality and productivity goals • Maintain deep knowledge and familiarity with Small Door's memberships, services, and perks • Lead, model, and exemplify Small Door experience standards
Job Requirements
- 5+ years of experience as a LVT/RVT/CVT
- Ability to triage; knowledge of recognizing medical emergencies and illnesses
- A drive to work for a company with a startup mindset, breaking tradition
- Problem-solving self-starter who can both work independently and is also a team player
- Excellent communication skills and highly organized with strong attention to detail
- Customer service mindset, highly empathetic and compassionate
- Highly skilled at technology and online tools (G Suite, Slack, Intercom or other CRM platforms, etc.)
- Must be able to work flexible/non-traditional hours including weekends and holidays
- Passion and a love for animals (especially cats and dogs!)
Benefits
- Competitive salary ($18/hour)
- An opportunity to make a real impact on the people around you
- A collaborative group of people who live our core values and have your back
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