• Lead and manage key sales operations processes, including territory design, sales forecasting, pipeline management, and compensation planning. • Implement and optimize sales systems and tools (e.g., CRM, analytics platforms) to ensure data accuracy and improve sales productivity. • Provide actionable insights to sales leadership through regular reporting and analysis of sales performance metrics. • Develop and maintain sales performance dashboards, ensuring transparency and alignment across teams. • Collaborate with sales, finance, marketing, and customer success teams to ensure alignment and smooth execution of sales processes. • Manage sales compensation processes, ensuring alignment with company goals and timely commission payouts. • Design and implement sales enablement programs to improve the effectiveness and efficiency of the sales team. • Assist in the creation and refinement of sales processes, ensuring scalability and effectiveness as Deel grows. • Work closely with leadership to define and track sales KPIs and ensure they are met. • Lead or participate in special projects related to sales operations, including system implementations and process enhancements.

• Own the administration of the Identity Provider and manage the full employee IT lifecycle • Handle backend management of essential internal tools and optimize workflows • Implement and maintain device policies across Windows and macOS endpoints • Act as the escalation point for complex technical issues and proactively identify trends

• Translate strategic vision into operational plans and actionable priorities. • Oversee daily operations across producers, videographers, and coordinators, ensuring smooth workflow, adherence to deadlines, and high-quality output. • Develop, implement, and continuously refine processes, workflows, and operational systems to maximize efficiency, scalability, and consistency in media production. • Serve as the primary liaison between the Media Production Studio and internal stakeholders, facilitating clear communication, and alignment. • Monitor project timelines, budgets, and KPIs, providing actionable insights and regular reporting to the Head of Media Production. • Issue weekly or monthly reports and updates for the Head of Media Production Studio. • Manage relationships with external vendors and freelancers ensuring consistent timely delivery and cost-effective execution. • Identify operational bottlenecks, proactively troubleshoot issues, and escalate when necessary to maintain smooth execution of projects. • Drive planning efforts within the department, including goal-setting, resource planning, and prioritization of initiatives. • Ensure that media content is not only produced but effectively promoted, distributed, and tracked across all relevant channels and platforms, including OTT services, TV, Cable networks, and film festival circuits. • Oversee promotional campaigns for media content, ensuring visibility, audience engagement, and brand alignment across OTT, TV/Cable, and festival platforms. • Lead the strategy and execution of film festival submissions, screenings, and festival-related promotions, maximizing exposure and opportunities for the organization’s content. • Act as a decision-maker in the absence of the Head of Media Production, exercising judgment and discretion in operational and strategic matters. • Collaborate with leadership to identify opportunities for departmental growth, innovation, and optimization of media production capabilities. • Facilitate vendor negotiations, contracts, and service-level agreements, ensuring strategic alignment with departmental goals. • Support talent management initiatives, including recruitment, and onboarding for media production team. • Stay current on industry trends, emerging media technologies, and best practices to inform department strategy and maintain competitive advantage. • Serve as an ambassador for the department’s culture, values, and strategic priorities across the organization.

• Own operational workflows supporting renewals, upsells, and expansion planning. • Build and maintain leadership portfolio reporting to track renewals, pipeline progress, client health, and performance metrics. • Manage internal Monthly Business Review (MBR) reporting and SLT preparation. • Analyze operational performance to identify trends, risks, and opportunities for improvement. • Support forecasting, pipeline management, and resource planning for existing accounts. • Drive escalation management and resolution of critical operational issues. • Develop and maintain onboarding materials and training tools to accelerate new-hire ramp and drive consistent CGS best practices. • Own Salesforce (SFDC) workflow enhancements and ongoing CGS maintenance. • Partner with Finance to ensure accurate ACV tracking across all client opportunities. • Collaborate with Analytics to support transition to LightDash as the primary reporting platform. • Ensure client-facing data is accurate, timely, and actionable. • Work with Twin Operations to automate CGS operating frameworks into Jira. • Define and maintain standardized documentation, storage, and naming conventions. • Establish system maintenance requirements and coordinate with development teams. • Partner with Analytics to produce accurate reporting and performance dashboards. • Manage down-market client reporting and future automation initiatives. • Assist with internal data collection, analysis, and reporting to inform strategic decisions. • Translate data into insights that improve client lifecycle execution. • Partner with Marketing to centralize NPS distribution through HubSpot and manage internal reporting. • Ensure client outcome reporting is compelling and aligned with organizational standards. • Maintain operational rigor to meet SLAs, KPIs, and compliance requirements. • Proactively identify and manage cross-team dependencies and integration risks. • Work closely with Analytics, Product, Finance, Onboarding, Marketing, Legal, Billing, and Operations. • Support scalable process design that improves collaboration and execution. • Other duties as assigned