• Translate strategic vision into operational plans and actionable priorities. • Oversee daily operations across producers, videographers, and coordinators, ensuring smooth workflow, adherence to deadlines, and high-quality output. • Develop, implement, and continuously refine processes, workflows, and operational systems to maximize efficiency, scalability, and consistency in media production. • Serve as the primary liaison between the Media Production Studio and internal stakeholders, facilitating clear communication, and alignment. • Monitor project timelines, budgets, and KPIs, providing actionable insights and regular reporting to the Head of Media Production. • Issue weekly or monthly reports and updates for the Head of Media Production Studio. • Manage relationships with external vendors and freelancers ensuring consistent timely delivery and cost-effective execution. • Identify operational bottlenecks, proactively troubleshoot issues, and escalate when necessary to maintain smooth execution of projects. • Drive planning efforts within the department, including goal-setting, resource planning, and prioritization of initiatives. • Ensure that media content is not only produced but effectively promoted, distributed, and tracked across all relevant channels and platforms, including OTT services, TV, Cable networks, and film festival circuits. • Oversee promotional campaigns for media content, ensuring visibility, audience engagement, and brand alignment across OTT, TV/Cable, and festival platforms. • Lead the strategy and execution of film festival submissions, screenings, and festival-related promotions, maximizing exposure and opportunities for the organization’s content. • Act as a decision-maker in the absence of the Head of Media Production, exercising judgment and discretion in operational and strategic matters. • Collaborate with leadership to identify opportunities for departmental growth, innovation, and optimization of media production capabilities. • Facilitate vendor negotiations, contracts, and service-level agreements, ensuring strategic alignment with departmental goals. • Support talent management initiatives, including recruitment, and onboarding for media production team. • Stay current on industry trends, emerging media technologies, and best practices to inform department strategy and maintain competitive advantage. • Serve as an ambassador for the department’s culture, values, and strategic priorities across the organization.

• Own operational workflows supporting renewals, upsells, and expansion planning. • Build and maintain leadership portfolio reporting to track renewals, pipeline progress, client health, and performance metrics. • Manage internal Monthly Business Review (MBR) reporting and SLT preparation. • Analyze operational performance to identify trends, risks, and opportunities for improvement. • Support forecasting, pipeline management, and resource planning for existing accounts. • Drive escalation management and resolution of critical operational issues. • Develop and maintain onboarding materials and training tools to accelerate new-hire ramp and drive consistent CGS best practices. • Own Salesforce (SFDC) workflow enhancements and ongoing CGS maintenance. • Partner with Finance to ensure accurate ACV tracking across all client opportunities. • Collaborate with Analytics to support transition to LightDash as the primary reporting platform. • Ensure client-facing data is accurate, timely, and actionable. • Work with Twin Operations to automate CGS operating frameworks into Jira. • Define and maintain standardized documentation, storage, and naming conventions. • Establish system maintenance requirements and coordinate with development teams. • Partner with Analytics to produce accurate reporting and performance dashboards. • Manage down-market client reporting and future automation initiatives. • Assist with internal data collection, analysis, and reporting to inform strategic decisions. • Translate data into insights that improve client lifecycle execution. • Partner with Marketing to centralize NPS distribution through HubSpot and manage internal reporting. • Ensure client outcome reporting is compelling and aligned with organizational standards. • Maintain operational rigor to meet SLAs, KPIs, and compliance requirements. • Proactively identify and manage cross-team dependencies and integration risks. • Work closely with Analytics, Product, Finance, Onboarding, Marketing, Legal, Billing, and Operations. • Support scalable process design that improves collaboration and execution. • Other duties as assigned

• Assist the RCX Sports Events department with all aspects of event field operations, including equipment coordination and shipping, producing and distributing travel coordination plans and event itineraries, and preparing event materials • Collaborate with the RCX Sports Events management team to coordinate 1099 event staff, interns, and volunteers for all RCX Sports events • Support Events management with on-site station setup and oversight • Serve as a primary stakeholder in the Events inventory process to ensure each event is properly equipped to deliver an elite experience for RCX Sports Events attendees • Assist with events email inbox management, including outbound event promotion, registration communications, and RCX Sports Events customer support • Prepare and analyze data for RCX Sports event properties and provide finalized reports to RCX Sports management and executive teams • Coordinate with facilities and vendors as needed to support event execution (including securing rentals, coordinating with facilities, and supporting event schedule creation) • Support collaboration with external partners (including NFL clubs and other stakeholders) to ensure event logistics and communication stay on track • Assist with the conceptualization of event integrations and collaborate with internal partners to execute key initiatives • Routinely move event materials and equipment weighing approximately 50 pounds • Provide support for additional responsibilities and special projects related to advancing RCX Sports Events properties, as assigned

• Provide first-line support for basic access and device requests, escalating technical issues to the Senior Tech Ops Specialist as required. • Support internal tools and workflows (Slack ticketing, Google Workspace / Microsoft 365 and Okta) from an administrative and coordination perspective. • Manage user administration tasks such as onboarding/offboarding requests, access changes and account updates. • Assist with laptop and device setup coordination, distribution and returns, and maintain MDM and asset records. • Maintain hardware and software inventory data and ensure accurate tracking of company assets. • Support the maintenance of IT documentation, guides and internal knowledge base content. • Act as an additional point of contact for Workplace requests via Slack workflows and ticket queues. • Maintain workplace systems, access tools, inventory trackers and asset management logs. • Support onboarding and offboarding for workplace equipment, access and facilities-related tools. • Maintain accurate records, requests and approvals within workplace workflows and tools. • Create, update and maintain documentation, process guides, dashboards and trackers. • Perform high-volume and high-accuracy data entry across Workplace, Tech workflows (support/cover). • Responsible for accurate data entry and user access management within the organisation’s Vendor Management platform, ensuring data integrity, completeness and ongoing system governance. • Support scheduling, coordination of requests and internal communications. • Assist with ad-hoc procurement, operational and improvement projects as required.