Become a part of our caring community and help us put health first Humana is looking for a Field Care Manager, Behavioral Health to join the IL Medicaid team. In this position, you will report to the Manager, Care Management and connect with members both face-to-face and telephonically. The Field Care Manager serves as the primary point of contact, providing integrated care to ensure members receive timely, high-quality, and coordination services that meet their needs. You will employ a variety of strategies, approaches, and techniques to manage a member's health issues and resolve barriers that hinder effective care. Using a holistic, person-centered approach, you will enhance behavioral health outcomes, reduce care gaps and support Illinois' FIDE population through comprehensive, integrated behavioral health care management. EARN A $3,000 HIRING BONUS! $1,500 is paid after 6 months (180 days) of employment and $1,500 is paid after 1 year (365 days) of employment. You must be employed until those dates to be eligible to receive the payment. Position Responsibilities: - Utilize high-quality, evidence-based behavioral health services through personalized care coordination, crisis intervention, peer support, and strong collaboration with medical and behavioral health providers. - Provide comprehensive, integrated support to members experiencing behavioral health conditions, including children, adolescents, adults with serious mental illness (SMI) and serious emotional disturbance (SED), Substance Use Disorders (SUD) and justice-involved members. - Engage members in their own communities, meeting them face-to-face whenever possible to build trust and facilitate meaningful care coordination. - Coordinate behavioral health and medical services, ensuring appropriate provider engagement and adherence to treatment plans. - Improve member's health literacy while simultaneously addressing health related social needs to positively impact member's healthcare outcomes and well-being. - Serve as the driver of the member's interdisciplinary care team (ICT), overseeing care planning, transitions, and service delivery. - Facilitate ICT meetings, ensuring communication among providers, Service Coordinators, and Care Management Extenders. - Proactively support transition of care efforts. - Will work with autonomy but reach out when support is needed. - Collaborate with internal departments, providers, and community-based organizations to link to appropriate services and create a seamless, culturally competent care experience that respects the members' preferences and needs. - Follow processes and procedures to ensure compliance with regulatory requirements by the Illinois Department of Human Services (IDHS), Center for Medicare and Medicaid Services (CMS) and the National Committee on Quality Assurance (NCQA). - Other job responsibilities as assigned Use your skills to make an impact Required Qualifications - This role is regionally based in Joliet, IL. Must reside in Joliet or a surrounding city (New Lenox, Lockport, Crest Hill, Shorewood, Frankfort, Preston Heights, Rockdale, Fairmont, Ingalls Park) - Active Illinois licensed LCSW, LMFT or LCPC (No supervisees or provisional licenses) - 2+ years of post-degree clinical experience in behavioral health setting. - Case management experience working with complex SMI, SUD, SED population. - Ability to travel to region-based facilities and homes for face-to-face assessments. - Ability to use a variety of electronic information applications/software programs including electronic medical records. - Intermediate to Advanced computer skills and experience with Microsoft Word, Outlook, and Excel. - Valid driver's license, car insurance, and reliable transportation. Preferred Qualifications - Case Management Certification (CCM) - 3+ years of in-home assessment or care coordination experience. - Experience working with Medicare, Medicaid and dual-eligible populations - Field Case Management Experience - Knowledge of community health and social service agencies and additional community resources - Previous managed care experience - Bilingual Additional Information - Workstyle: This is a remote position that will require you to travel. - Travel: Up to 75% of the time for collaboration and face-to-face meetings and field interactions with staff, providers, members, and their families. - Workdays and Hours: Monday – Friday; 8:00am – 5:00pm Central Standard Time (CST). - This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. - This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher. WAH Internet Statement - To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. - Satellite, cellular and microwave connection can be used only if approved by leadership. - Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Interview Format As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $65,000 - $88,600 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. This is a remote position and the hours are between 8:00 and 5:00 CST, Monday - Friday. Position Purpose: Delivers education and information to members and/or providers on behalf of the customer service team to help inform them of the latest updates or changes made to products, gather information, and ensure a successful experience. Facilitates the reach outs via outbound calls to provide providers with timely, accurate, and personalized support. - Reaches out to members and/or providers for educational or informational purposes to help support solutions or concerns - Escalates calls in the event providers are unable to deliver solutions - Serves as the front-line support on various member and/or provider inquiries, requests, or concerns - Assists with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers - Maintains performance and quality standards based on established contact center metrics - Expands knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility) - Documents information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications - Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance - Performs other duties as assigned - Complies with all policies and standards Education/Experience: Requires a High School diploma or GED. Requires 1 – 2 years of related experience. May require vocational or technical education in addition to prior work experience. Vocation or technical education may include additional on-the-job training or continuous learning education. Experience in a contact center environment preferred. Pay Range: $17.84 - $28.02 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

• Drive adoption which improves ear and hearing health care in the community • Increase awareness of the importance of regular ear and hearing checks and referral where needed • Combine clinical training, stakeholder engagement and proactive initiatives for successful implementation • Ensure successful implementation and increased uptake of new features • Support commercial growth by driving utilisation, retention and campaign execution activity • Deliver against defined commercial priorities and growth plans • Build and nurture strong relationships with clinical teams and healthcare providers • Act as a trusted advisor and main point of contact for customers • Address challenges and provide solutions by executing and implementing customer experience strategies • Deliver engaging and comprehensive clinical training sessions to customers, management and clinician teams • Ensure clinicians are confident and competent in the use of features driving usage and success • Conduct customer site visits (up to three days per week) for clinical and commercial support • Monitor programme progress and run engagement activities and educational workshops • Compile concise reports for stakeholders on key findings, performance and recommendations

• Be the expert voice over the phone that helps customers identify, evaluate, and purchase products that will achieve their performance or restoration goal • Use a consultative approach to recommend solutions, explain product benefits, and guide customers toward confident buying decisions • Communicate in writing to provide technical support and product recommendations to customers via email and other applications • Make independent decisions regarding proper product application, ensuring both technical accuracy and alignment with customer needs • Maintain an extensive working knowledge of aftermarket automotive technology as it pertains to building, tuning, and maintaining Race Cars, Hot Rods, and Muscle Cars • Serve as a technical resource for both customers and internal teams, including sales and customer support staff • Assist our product and e-commerce teams to develop and update website content • Collaborate with internal teams to support product visibility, customer engagement, and overall sales success • Contribute toward the development of training material for fellow techs and sales staff members • Participate in the production of technical content including video, tech articles, instruction sheets, and product reviews • Attend industry trade shows and events acting as an ambassador for Speedway Motors • Embrace and live out Speedway Motors core values • Constantly work to improve processes; make suggestions for productivity improvements, and optimize employee workflow, while continuing to meet our customers’ needs • Maintain regular, reliable, and punctual attendance • Take ownership of assigned responsibilities and follow through on commitments • Seek opportunities for continuous improvement and professional growth • Perform other duties as assigned • Adapt to changing priorities and demonstrate flexibility in a dynamic work setting