Speedway Motors, Inc

• Be the expert voice over the phone that helps customers identify, evaluate, and purchase products that will achieve their performance or restoration goal • Use a consultative approach to recommend solutions, explain product benefits, and guide customers toward confident buying decisions • Communicate in writing to provide technical support and product recommendations to customers via email and other applications • Make independent decisions regarding proper product application, ensuring both technical accuracy and alignment with customer needs • Maintain an extensive working knowledge of aftermarket automotive technology as it pertains to building, tuning, and maintaining Race Cars, Hot Rods, and Muscle Cars • Serve as a technical resource for both customers and internal teams, including sales and customer support staff • Assist our product and e-commerce teams to develop and update website content • Collaborate with internal teams to support product visibility, customer engagement, and overall sales success • Contribute toward the development of training material for fellow techs and sales staff members • Participate in the production of technical content including video, tech articles, instruction sheets, and product reviews • Attend industry trade shows and events acting as an ambassador for Speedway Motors • Embrace and live out Speedway Motors core values • Constantly work to improve processes; make suggestions for productivity improvements, and optimize employee workflow, while continuing to meet our customers’ needs • Maintain regular, reliable, and punctual attendance • Take ownership of assigned responsibilities and follow through on commitments • Seek opportunities for continuous improvement and professional growth • Perform other duties as assigned • Adapt to changing priorities and demonstrate flexibility in a dynamic work setting