• Drive adoption which improves ear and hearing health care in the community • Increase awareness of the importance of regular ear and hearing checks and referral where needed • Combine clinical training, stakeholder engagement and proactive initiatives for successful implementation • Ensure successful implementation and increased uptake of new features • Support commercial growth by driving utilisation, retention and campaign execution activity • Deliver against defined commercial priorities and growth plans • Build and nurture strong relationships with clinical teams and healthcare providers • Act as a trusted advisor and main point of contact for customers • Address challenges and provide solutions by executing and implementing customer experience strategies • Deliver engaging and comprehensive clinical training sessions to customers, management and clinician teams • Ensure clinicians are confident and competent in the use of features driving usage and success • Conduct customer site visits (up to three days per week) for clinical and commercial support • Monitor programme progress and run engagement activities and educational workshops • Compile concise reports for stakeholders on key findings, performance and recommendations

• Be the expert voice over the phone that helps customers identify, evaluate, and purchase products that will achieve their performance or restoration goal • Use a consultative approach to recommend solutions, explain product benefits, and guide customers toward confident buying decisions • Communicate in writing to provide technical support and product recommendations to customers via email and other applications • Make independent decisions regarding proper product application, ensuring both technical accuracy and alignment with customer needs • Maintain an extensive working knowledge of aftermarket automotive technology as it pertains to building, tuning, and maintaining Race Cars, Hot Rods, and Muscle Cars • Serve as a technical resource for both customers and internal teams, including sales and customer support staff • Assist our product and e-commerce teams to develop and update website content • Collaborate with internal teams to support product visibility, customer engagement, and overall sales success • Contribute toward the development of training material for fellow techs and sales staff members • Participate in the production of technical content including video, tech articles, instruction sheets, and product reviews • Attend industry trade shows and events acting as an ambassador for Speedway Motors • Embrace and live out Speedway Motors core values • Constantly work to improve processes; make suggestions for productivity improvements, and optimize employee workflow, while continuing to meet our customers’ needs • Maintain regular, reliable, and punctual attendance • Take ownership of assigned responsibilities and follow through on commitments • Seek opportunities for continuous improvement and professional growth • Perform other duties as assigned • Adapt to changing priorities and demonstrate flexibility in a dynamic work setting

We Could Use Someone Like You in Our Crew. ModSquad has partnered with a client whose software helps property owners lower their property taxes using automation and data. It identifies overpayments and enables users to save money. This is not a sales position. Instead, you'll serve as the first point of contact for inbound customer inquiries, providing a warm and helpful experience. Key Responsibilities: - Respond to customer inquiries via inbound phone calls - Answer questions about the client’s services and sign-up process - Provide updates on existing accounts and service status - Deliver empathetic, informative, and accurate support Production Hours (Pacific Time) - Monday - Friday: 6 AM - 5 PM Commitments: - Self-schedule 20 hours per week (minimum) - 90-days (as needed) What We’re Looking For: - A pleasant and professional phone presence - Previous call center experience preferred, but not required - Strong multitasking and research skills - Curiosity and willingness to learn new information daily - Positive, energetic individuals who take pride in helping others Workspace Requirements: - A dedicated laptop or desktop with Windows 10 or newer - Minimum of 8 GB RAM - Wired internet connection (Ethernet required) - High-quality headset with noise-canceling microphone - Quiet, distraction-free workspace for taking calls - Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone About ModSquad: ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place. ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary CVS Health is on a journey to become the most consumer‑centric health company, delivering simplified, personalized, and meaningful experiences for customers, members, and patients. The Senior Data Analytics Analyst – CX plays a critical role in enabling this vision by transforming complex customer experience and operational data into trusted, actionable insights that drive business decisions. This role is data‑analytics focused, with primary responsibility for developing, validating, and scaling analytics solutions using Snowflake, Google Cloud Platform (GCP), and Tableau. The ideal candidate brings a strong sense of accountability and quality assurance, ownership of end‑to‑end analytic outputs, and the ability to leverage AI and advanced analytics techniques to improve productivity, accuracy, and speed. The Senior Analyst will partner closely with CX Measurement, Enterprise Analytics, and business stakeholders across Retail, Pharmacy, and Health Services to ensure insights are accurate, timely, and decision‑ready. Key Responsibilities - Analyze large, complex customer experience (CX) and operational datasets to identify trends, drivers, and opportunities that influence customer experience and business outcomes. Proactively surface insights and recommendations by linking customer feedback with operational and performance data, translating findings into clear, actionable narratives for senior leaders and business partners. - Own data accuracy and reliability for assigned datasets, dashboards, and analytic outputs. Establish and execute quality assurance (QA) standards, including validation checks, reconciliation processes, documentation, and peer review. Serve as a point of accountability for analytic deliverables across Snowflake, GCP, and Tableau environments. - Leverage AI‑enabled tools and advanced analytics techniques to optimize analytic workflows, improve productivity, and reduce manual effort. Identify opportunities for automation, reusable datasets, and scalable analytics assets in partnership with analytics and technology teams. - Design, build, and maintain Tableau dashboards that deliver consistent, actionable CX metrics. Monitor trends, identify risks or anomalies, and communicate implications clearly to stakeholders, ensuring dashboards are standardized, well‑documented, and aligned to enterprise definitions. - Partner with CX Measurement, Enterprise Analytics, and business teams to support pilots, experiments, and initiative measurement. Provide subject‑matter expertise on CX data sources, definitions, and analytic best practices. Skills & Competencies - Accountability & Attention to Detail: Consistently delivers high‑quality, accurate analytics with clear ownership. - Analytical Rigor: Strong problem‑solving skills and ability to interpret data within business context. - Quality Mindset: Applies disciplined QA practices and proactively identifies data risks. - AI & Productivity Orientation: Curious and proactive in adopting tools that improve speed, accuracy, and scale. - Communication: Translates technical analysis into clear, compelling stories. - Collaboration: Thrives in cross‑functional, fast‑paced environments. Required Qualifications - 2-4+ years of experience in data analytics, business intelligence, or analytics consulting. - Strong hands‑on experience with SQL and cloud data platforms such as Snowflake and/or GCP (BigQuery). - Proven experience building and maintaining dashboards in Tableau (or similar BI tools). - Demonstrated ownership of analytic outputs, including data validation, QA, and documentation. - Ability to synthesize complex data into concise, executive‑ready insights. - Experience working independently on large, ambiguous analytic problems with minimal direction. Preferred Qualifications - Experience working with customer experience, survey, or operational data in healthcare, retail, or insurance. - Familiarity with AI‑assisted analytics, automation, or advanced analytic techniques to improve workflow efficiency. - Experience designing experiments, pilots, or measurement frameworks (e.g., A/B testing, pre/post analysis). - Programming experience in Python or R for data analysis and automation. - Experience mentoring junior analysts or contributing to analytics best practices and standards. - Strong stakeholder management skills and comfort presenting to director‑ and executive‑level audiences. Education - Bachelor’s degree - Master’s degree is a plus Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $46,988.00 - $122,400.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/19/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.