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Speedway Motors, Inc logo
Speedway Motors, Inc

What Moves You

Customer Experience Auto Technician – Race Cars, Muscle Cars, Hot Rods

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Arizona + 11 moreAll locations: Arizona | Florida | Illinois | Kansas | Nebraska | North Carolina | Michigan | Texas | Virginia | West Virginia | Wisconsin | Wyoming

Posted

108 days ago

Salary

0

Seniority

Senior

English

Job Description

Customer Experience Auto Technician – Race Cars, Muscle Cars, Hot Rods

Speedway Motors, Inc

• Be the expert voice over the phone that helps customers identify, evaluate, and purchase products that will achieve their performance or restoration goal • Use a consultative approach to recommend solutions, explain product benefits, and guide customers toward confident buying decisions • Communicate in writing to provide technical support and product recommendations to customers via email and other applications • Make independent decisions regarding proper product application, ensuring both technical accuracy and alignment with customer needs • Maintain an extensive working knowledge of aftermarket automotive technology as it pertains to building, tuning, and maintaining Race Cars, Hot Rods, and Muscle Cars • Serve as a technical resource for both customers and internal teams, including sales and customer support staff • Assist our product and e-commerce teams to develop and update website content • Collaborate with internal teams to support product visibility, customer engagement, and overall sales success • Contribute toward the development of training material for fellow techs and sales staff members • Participate in the production of technical content including video, tech articles, instruction sheets, and product reviews • Attend industry trade shows and events acting as an ambassador for Speedway Motors • Embrace and live out Speedway Motors core values • Constantly work to improve processes; make suggestions for productivity improvements, and optimize employee workflow, while continuing to meet our customers’ needs • Maintain regular, reliable, and punctual attendance • Take ownership of assigned responsibilities and follow through on commitments • Seek opportunities for continuous improvement and professional growth • Perform other duties as assigned • Adapt to changing priorities and demonstrate flexibility in a dynamic work setting

Job Requirements

  • Passion for muscle cars, hot rods, and performance vehicles
  • Excellent communication skills
  • Strong computer skills – experience in typing (30 wpm), web navigation, search engines, and essential programs like Outlook
  • Dependable attendance
  • Comfort in a role that blends technical expertise with a sales component
  • Customer-focused mindset

Benefits

  • Comprehensive Health, Dental and Vision Insurance
  • Retirement Plan with Company Match
  • Paid Time Off
  • Paid Holidays
  • Paid Parental Leave
  • Continuing Education Reimbursement
  • Wellness Program and Healthy Living Reimbursement
  • Discount on Speedway Motors Product
  • Referral Bonuses
  • Growth Opportunities
  • An extremely supportive team
  • Opportunity to utilize your strengths and be creative

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