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TympaHealth Technologies Ltd logo
TympaHealth Technologies Ltd

Redefining ear and hearing health. For everyone.

Clinical Customer Experience Specialist

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

108 days ago

Salary

0

Seniority

Senior

Professional CertificateExperience acceptedEnglish

Job Description

Clinical Customer Experience Specialist

TympaHealth Technologies Ltd

• Drive adoption which improves ear and hearing health care in the community • Increase awareness of the importance of regular ear and hearing checks and referral where needed • Combine clinical training, stakeholder engagement and proactive initiatives for successful implementation • Ensure successful implementation and increased uptake of new features • Support commercial growth by driving utilisation, retention and campaign execution activity • Deliver against defined commercial priorities and growth plans • Build and nurture strong relationships with clinical teams and healthcare providers • Act as a trusted advisor and main point of contact for customers • Address challenges and provide solutions by executing and implementing customer experience strategies • Deliver engaging and comprehensive clinical training sessions to customers, management and clinician teams • Ensure clinicians are confident and competent in the use of features driving usage and success • Conduct customer site visits (up to three days per week) for clinical and commercial support • Monitor programme progress and run engagement activities and educational workshops • Compile concise reports for stakeholders on key findings, performance and recommendations

Job Requirements

  • Background working with clinical customers and ideally have a qualification in healthcare, or audiology
  • Proven experience in delivering effective training to healthcare or clinical teams
  • Ability to design and implement initiatives that drive engagement and adoption
  • Ability to analyse and report on customer health and churn metrics drawing insight from the data
  • Understanding of business goals, market trends and customer needs to inform customer delivery
  • Strong ability to influence, inspire and build trust with diverse stakeholders
  • Ability to manage multiple deadlines / priorities and work independently in a dynamic environment
  • Familiarity with medical devices and software platforms
  • Proactive and solution-focused mindset with the ability to adapt to a fast-evolving project
  • Experience gained in a commercial environment
  • Sharp eye for detail and ensure that the Company is presented correctly
  • Experience in a training, sales or engagement role, preferably within healthcare or medical technology
  • Willingness to travel extensively
  • Valid UK driving licence
  • Capacity to work remotely at customer sites at least three days a week

Benefits

  • 25 days holiday (increasing to 26 after two years) + Bank Holidays
  • Birthday Holiday and Christmas Holiday (three additional days)
  • 5% Company & Employee Pension Scheme Contributions
  • Life Assurance Scheme (four times salary)
  • Car Allowance
  • Remote working
  • Remote GP and Medical Second Opinion Services
  • Mental Health Support
  • Physiotherapy (eight sessions per year)
  • Life, Money and Wellbeing Support
  • 360 Wellbeing Score, Insights and Calendar
  • Financial and Legal Support
  • 1-2-1 Lifestyle Coaching
  • Savings and Discounts Perkbox

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