
TympaHealth Technologies Ltd
Remote Jobs
Redefining ear and hearing health. For everyone.
1 Jobs
Clinical Customer Experience Specialist
TympaHealth Technologies LtdRedefining ear and hearing health. For everyone.
• Drive adoption which improves ear and hearing health care in the community • Increase awareness of the importance of regular ear and hearing checks and referral where needed • Combine clinical training, stakeholder engagement and proactive initiatives for successful implementation • Ensure successful implementation and increased uptake of new features • Support commercial growth by driving utilisation, retention and campaign execution activity • Deliver against defined commercial priorities and growth plans • Build and nurture strong relationships with clinical teams and healthcare providers • Act as a trusted advisor and main point of contact for customers • Address challenges and provide solutions by executing and implementing customer experience strategies • Deliver engaging and comprehensive clinical training sessions to customers, management and clinician teams • Ensure clinicians are confident and competent in the use of features driving usage and success • Conduct customer site visits (up to three days per week) for clinical and commercial support • Monitor programme progress and run engagement activities and educational workshops • Compile concise reports for stakeholders on key findings, performance and recommendations