Role Description GHD's Construction group is hiring! We have an excellent opportunity for a Construction Field Engineer to work on construction job sites throughout the United States. This position will not sponsor visa requirements. Salary Range: 80k to 90K Pending Experience. In this role, you will participate in construction projects of small- to large-scale environmental, heavy civil projects throughout the United States. This position would support the following types of projects: - Heavy civil - Demolition - Remediation - Dredging/waterway - General contracting You will ensure deadlines and quality control measures are met, evaluate project work in accordance with a predetermined timeline and budget, and align with the strategic goals of the organization and scope of the project. This role will be required to work remote on project sites with rotations home on a regular basis. Candidate can be located anywhere in the USA. Additional responsibilities will include: - Assisting with project proposals including reviewing requests for proposals, obtaining quotes and estimating - Assisting the Superintendent with managing project timelines, deadlines and requirements - Acting as key point of contact for ordering materials and equipment - GPS surveying and equipment set up - Estimating takeoffs - Assisting with weekly timesheets, expense reports and project tracking - Providing training to other team members as needed Qualifications - Construction related degree - 2 years construction experience preferred - AutoCAD / Civil 3D experience is a plus - Understanding of estimating Software and GPS software - Strong organizational skills with ability to manage multiple tasks and rapidly changing priorities and project demands - Strong communication skills and ability to work within a team and independently - Proficient with Microsoft Word and Excel - Able & willing to travel throughout the United States up to 50% of the time Benefits Take on some of the world’s toughest challenges - with everyone at GHD backing you every step of the way. We'll give you control over your career, empower you to find innovative solutions and help you create a lasting impact. See where your commitment could take you with GHD. Company Description EEO Statement US: As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, creed, religion, national origin, citizenship, color, sex, sexual orientation, gender identity, age, disability, marital status or veteran status.

• Develop, implement, and manage predictive and preventative maintenance programs for installed-base customers • Execute site assessments, equipment installation, start-up, testing, commissioning, and ongoing maintenance of power distribution, control, and automation systems • Lead and support commissioning, upgrade, and modernization activities • Troubleshoot, service, and repair paralleling switchgear, automatic transfer switches, control systems, and related mechanical equipment at customer sites • Complete field projects on schedule and meet customer functional, safety, quality, and performance requirements • Collaborate with the local Field Service team and TPS headquarters in Langley, BC, Canada • Build and maintain customer and vendor relationships • Follow up on customer requests and resolve issues • Track and submit field service and expense reports • Support the Technical Call Desk with diagnostics, troubleshooting, and technical guidance • Follow testing and maintenance procedures for breakers, switchgear, relays, and control and automation equipment • Support technical training for customers, partners, and employees • Perform quality assurance reviews of engineering drawings

Role Description The Field Service Associate I (FSA I) serves as a key member of the Field Tech Services (FTS) team, providing customer support and coordinating service delivery activities to ensure a positive customer experience. Acting as a primary point of contact for customers, the FSA I manages incoming requests received through phone, email, and ticketing systems while facilitating communication between customers, field technicians, vendors, and internal support teams. This role is focused on customer service, ticket management, dispatch coordination, communication, and ownership of customer issues from initiation through resolution. Successful candidates are organized, customer-focused professionals who excel at managing multiple priorities while maintaining a high level of professionalism and attention to detail. Location and Schedule - Remote (Work From Home) - 10-hour shifts, 4 days per week or 8-hour shifts, 5 days per week - Monday through Friday - Participation in weekend and holiday on-call rotations as required Main Responsibilities - Serve as a primary point of contact for customers by responding to inquiries, service requests, and escalations through phone, email, and ticketing systems. - Deliver exceptional customer service by actively listening, communicating clearly, and ensuring customers receive timely updates throughout the resolution process. - Coordinate service requests between customers, field technicians, vendors, carriers, and internal support teams to facilitate timely and effective issue resolution. - Create, update, monitor, and close service tickets while maintaining accurate documentation and detailed records. - Take ownership of customer issues from initial intake through final resolution, ensuring all actions are tracked, communicated, and completed within established service objectives. - Facilitate dispatch activities by coordinating assignments, communicating status updates, and ensuring all stakeholders remain informed throughout the service process. - Monitor customer issues through resolution and proactively provide updates to customers and internal partners. - Review tickets, notes, and work records for quality, completeness, and adherence to established processes and standards. - Prioritize and manage multiple tasks, customer requests, and operational activities in a fast-paced environment. - Build positive working relationships with customers, field technicians, vendors, and internal teams through effective communication and collaboration. - Demonstrate accountability, professionalism, and follow-through in every customer interaction. - Consistently act in a manner that reflects a commitment to quality service, operational excellence, and customer satisfaction. - Participate in on-call rotations, including weekends and holidays, to support business operations as required. Qualifications - High School Diploma or GED required. - Associate's degree or coursework in Business, Communications, Customer Service, or a related field preferred but not required. - Equivalent work experience may be considered in lieu of formal education. - One year of customer service, dispatching, administrative support, contact center, operations support, or related experience preferred. - Strong verbal and written communication skills. - Excellent customer service skills with a passion for helping others. - Strong organizational skills and attention to detail. - Ability to manage multiple priorities and work effectively in a fast-paced environment. - Ability to remain professional and composed when handling escalations or urgent situations. - Strong problem-solving skills and the ability to make sound decisions. - Demonstrated ownership, accountability, and commitment to seeing work through to completion. - Ability to work independently while contributing to a collaborative team environment. Preferred Qualifications - Experience in customer service, dispatch coordination, call center operations, administrative support, telecommunications, or related industries. - Experience working with customers, field personnel, vendors, or service providers. - Experience using ticketing systems, service management platforms, or customer support tools. - Strong ability to coordinate activities across multiple teams and stakeholders. - Demonstrated ability to manage competing priorities while maintaining a high level of accuracy and professionalism. - Proficiency with Microsoft Outlook, Word, and Excel. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $37,740 - $50,490 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $39,762 - $53,015 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $41,655 - $55,539 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

• Provide DFM (Design for Manufacturing) and DFV (Design for Value) support to customer engineering and design teams for new designs and existing design improvement • Reduce customers’ design cycle time • Collaborate with customer designers to improve quality and completeness of design packages • Identify design problems related to manufacturability and reliability testing • Support drawing reviews before design release and architect drawing notes for design and manufacturing needs • Update customer design and manufacturing groups on TTM capabilities and technology roadmap through formal presentations • Provide TTM manufacturing facilities insight into future customer needs and technology requirements • Identify gaps in TTM’s ability to support future customer needs • Facilitate customer technical needs with TTM engineering and operations • Assist TTM site pre-production teams through the stack-up/DFM/TQ approval process • Address on-hold issues on the customer side expeditiously • Establish technical contacts between customers and TTM • Assist Sales Account Managers in increasing customer revenue through technical support and service • Travel to customer sites to support technical discussions, issues, and key programs as required • Create and conduct technical capability presentations with the sales team • Interface regularly with TTM Sales, Development, Pre-Production Engineering, and Operations departments