• Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations • Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies • Advise and guide the design and implementation of Service Integration & Management (SIAM) models in multi-vendor and delivery function environments • Support organisations moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks • Analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities • Develop practical, execution-ready transformation roadmaps • Contribute to and lead the development of consulting offerings and thought leadership • Govern and manage the execution of operating model and service management transformations • Establish performance metrics and success measures to drive continuous improvement • Work confidently across Agile, product-centric, and traditional SDLC delivery models • Lead senior client conversations and articulate the value of IT and Digital Operations to the business • Experience working with ITSM tools and platforms (e.g. ServiceNow) and advising on tool selection

• Own partner pipeline and revenue reporting, serving as the single source of truth for partner performance data • Define and maintain partner attribution metrics, including sourced, influenced, and co-sell motions, in alignment with Sales and Finance • Build and maintain standardized partner scorecards covering pipeline generation, revenue, win rates, ACV, sales cycle, and forecast accuracy • Integrate partner pipeline into weekly and monthly forecasting cadences and surface risks and upside to leadership • Support annual planning with partner contribution modeling and ROI analysis • Measure effectiveness and ROI of partner programs, MDF investments, and enablement initiatives • Partner with Partner Operations to drive data quality, governance, and consistent use of partner-related fields and definitions • Develop automated dashboards and exception reporting to proactively identify gaps or inconsistencies • Deliver executive-ready insights and recommendations that inform partner prioritization and investment decisions

• Lead multi-site clinic operations across all markets • Standardize workflows, staffing models, KPIs, and performance rhythms • Ensure cross-functional alignment between clinical and non-clinical leaders • Serve as executive-level escalation point for complex operational or clinical matters • Drive operational readiness for de novo launches and acquired-entity integration • Establish clear productivity expectations and accountability frameworks • Oversee provider onboarding, training, competency validation, and documentation compliance • Partner with the Chief Medical Officer to ensure evidence-based, high-quality care standards • Monitor utilization, rebooking, documentation accuracy, and revenue-per-provider trends • Improve Net Promoter Score, conversion rates, and rebooking performance • Ensure brand standards and service behaviors are consistently executed market-wide • Ensure adherence to all federal, state, and local healthcare regulations • Lead audit-readiness initiatives and corrective-action planning • Integrate compliance frameworks into new markets and acquired practices • Own clinic-level P and L performance in partnership with Finance

• Process and review mobile deposits, in-clearings, ACH transactions, wire transfers, and RDI transactions. • Balance files daily and resolve exceptions in a timely and accurate manner. • Process Account-to-Account (A2A) transfers and ACH originations. • Perform debit card reconciliations and investigate discrepancies. • Generate operational and client-facing reports in accordance with institutional policies. • Ensure all deposit-related activities comply with applicable banking regulations, including Regulation E, Regulation CC, and NACHA rules. • Conduct research and provide operational support for digital deposit services, including ACH, mobile deposits, and reconciliation inquiries. • Perform daily General Ledger reconciliations for all digital clients. • Facilitate internal and external money movement transactions as required. • Execute daily audits and monitor dual control processes to maintain operational integrity. • Collaborate with cross-functional stakeholders, including Product, Fraud, Compliance, and Client Services, to improve operational workflows and client outcomes. • Manage and resolve tickets in accordance with established Rules of Engagement. • Provide cross-training and backup support to other Deposit Operations Specialists. • Participate in team initiatives and special projects as assigned by the Digital Operations Manager.