• Design, build, and launch automated workflows in HubSpot • Lead quality assurance for campaign assets • Build and maintain audience segmentation and suppression lists • Monitor and maintain marketing database health • Manage data flow between HubSpot, Salesforce, and third-party tools • Act as technical bridge between teams • Partner with Customer Marketing for onboarding and renewal tracks • Develop SOPs and templates • Provide reports on campaign metrics

• Support resident retention strategies and renewal workflows • Address resident concerns and escalations in a timely and professional manner • Oversee tenant-based voucher administration and related compliance requirements • Monitor maintenance follow-up, service quality, and resident satisfaction • Partner with site teams to ensure timely completion of work orders and preventive maintenance • Oversee delinquency, collections, and rent recovery efforts • Ensure compliance with jurisdictional timelines for move-outs and charges • Track and report capital expenditures in alignment with approved budgets • Oversee invoice processing, including PO-to-invoice matching and vendor payment workflows • Ensure adherence to federal, state, and local regulations, as well as Asset Living policies • Support legal processes related to lease enforcement, evictions, and resident disputes • Analyze operational and financial data to identify trends, risks, and improvement opportunities

• Build Smart Workflows: You will move our hiring operations to an automated ecosystem. You’ll identify and implement the right solution that fits our operational requirements, whilst prioritizing automation first and seamlessly aligned processes with other teams. • Establish Hiring & Data Excellence: You will set the gold standard for candidate quality and process integrity. This includes designing robust verification protocols, ensuring only high-caliber talent enters the training pipeline. • Monitor & Optimize KPIs: You are the owner of the hiring team’s output. You will build and track a real-time dashboard for critical KPIs—including SLA adherence, time-to-hire, and training churn—identifying bottlenecks and implementing projects that tangibly improve conversion and speed. • Engineer Scalable Capacity: You will design and manage the headcount model for our Hiring Coordinators. By tracking incoming request volumes against historical throughput, you will ensure the team is perfectly sized to meet global headcount demands without bottlenecks. • Servant Leader: Lead, mentor, and inspire a dynamic team of remote Hiring Coordinators. You will foster a culture of proactivity and high performance, ensuring your team has the tools and clarity needed to hit their sourcing and interviewing targets. • Risk & Compliance Guardian: Proactively identify pipeline risks and operational incidents ensuring they are escalated and resolved through recurring process audits.

• Build Smart Workflows: You will move our hiring operations to an automated ecosystem. You’ll identify and implement the right solution that fits our operational requirements, whilst prioritizing automation first and seamlessly aligned processes with other teams. • Establish Hiring & Data Excellence: You will set the gold standard for candidate quality and process integrity. This includes designing robust verification protocols, ensuring only high-caliber talent enters the training pipeline. • Monitor & Optimize KPIs: You are the owner of the hiring team’s output. You will build and track a real-time dashboard for critical KPIs—including SLA adherence, time-to-hire, and training churn—identifying bottlenecks and implementing projects that tangibly improve conversion and speed. • Engineer Scalable Capacity: You will design and manage the headcount model for our Hiring Coordinators. By tracking incoming request volumes against historical throughput, you will ensure the team is perfectly sized to meet global headcount demands without bottlenecks. • Servant Leader: Lead, mentor, and inspire a dynamic team of remote Hiring Coordinators. You will foster a culture of proactivity and high performance, ensuring your team has the tools and clarity needed to hit their sourcing and interviewing targets. • Risk & Compliance Guardian: Proactively identify pipeline risks and operational incidents ensuring they are escalated and resolved through recurring process audits.