• Own day-to-day program management for Mercury’s bank charter initiative • Build and run the operating rhythm of the charter program • Drive execution across cross-functional workstreams • Surface risks early and clear blockers quickly • Scope and run special projects within the broader charter effort • Build and maintain systems for performance tracking, metrics reporting, and ongoing visibility • Prepare executive status updates, board materials, and investor-grade presentations • Drive disciplined reporting cadences • Act as a thought partner to the bank management team • Run leadership meetings • Liaise with external consultants and outside counsel • Own cultural programs and initiatives • Be a driver of Mercury’s overall bank readiness • Design AI-enabled workflows and internal systems

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for an experienced Unclaimed Property Tax Lead for our client on a project basis. This contract role is fully remote. - Track client requests and submissions and assist with record review for potential unclaimed property - Analyze data to identify potential unclaimed property risks - Research transactions to determine potential unclaimed property exposure - Aid in drafting reports for client and state submission - Work with team to meet client submission timelines Qualifications - Bachelor’s degree or higher in accounting, finance, or other related fields - CPA license or Advanced degree such as Masters of Tax, JD and/or LLM preferred - 3+ years experience in state and local tax; 1+ years with Unclaimed Property Tax - Qualified applicants must reside in the continental U.S. - Must be legally authorized to work in the United States now and in the future. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. Benefits - Total compensation and benefits consist of salary, group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave.

• Take full control of weekend escalations • Lead the support team handling complex cases • Oversee Sales and Customer Success performance • Ensure administrative systems operate without failure • Make judgment calls confidently • Communicate outcomes clearly and concisely

**Role Overview** As the **Operations Manager**, you will own the reliability, clarity, and execution of the product engine. You will lead the coordination of cross-functional teams to ensure that product launches happen on time, with high quality, and with clear communication across teams. The role requires strong judgment—knowing when to drive decisions independently, when to align stakeholders, and when to escalate issues with clear recommendations. This is not a task-only operations role. It requires the ability to proactively identify risks, resolve blockers, and implement process improvements that strengthen execution over time. **Your Core Focus** - **Ownership of Product Launches**: Lead cross-functional product launch initiatives from planning through execution, ensuring that all work is completed on time and at the highest quality. - **Collaboration and Alignment**: Partner closely with the CCO and functional leads to ensure alignment on priorities, sequencing, and tradeoffs. - **Launch Readiness and Execution**: Ensure the launch process is streamlined and organized, and that all deliverables are coordinated and meet expectations. - **Process Improvement**: Continuously identify opportunities for process improvements that increase efficiency and enhance execution. **What You’ll Do** - **Operations Planning and Management**: Own and manage operations plans, dependencies, and timelines across teams to ensure that every product launch is executed efficiently and on schedule. - **Team Coordination**: Drive regular check-ins with teams to align efforts, surface risks, and resolve blockers. - **Documentation and Tools Management**: Maintain and ensure the accuracy of operations management tools such as ClickUp, Airtable, and Box. - **Leadership Communication**: Provide clear, concise updates to leadership on project status, potential risks, and next steps to keep the entire organization aligned. - **Execution Leadership**: Serve as the trusted execution partner to leadership, ensuring that work moves forward without delays or miscommunications. **How Success Is Measured** - **On-Time Product Launches**: Launches consistently delivered on or ahead of schedule. - **Launch Readiness**: Ensuring all product initiatives are well-structured with minimal preventable errors at launch. - **Project Visibility**: High confidence in project visibility and data accuracy, ensuring leaders have real-time insights into the status of key initiatives. - **Process Efficiency**: Demonstrable improvements in process efficiency, leading to smoother launches over time.